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OTDR Protection not applied if Automated Handling Time & Shipping Settings Automation not enabled. OTDR metric cannot be changed once captured.
Case ID 15874677011
Orders 111-3537869-0923437 & 111-9955846-4648252 were shipped with Amazon Buy shipping with OTDR protection but are on my OTDR reporting as not being non-compliant. Please remove these from my OTDR reporting as they are negatively impacting my OTDR metric.
The reponse I recieved is attached in its entirety but I will draw your attaintion to specific areas:
For a shipment to be considered as OTDR compliant, the order should be delivered on or before the "Deliver by" date mentioned on the "Manage Orders" page of the Seller Central or if all the following 3 conditions met:
• Condition 1: Your account has Automated Handling Time(AHT) "Enabled".
• Condition 2: The shipped SKU was assigned to a shipping template with Shipping Settings Automation (SSA) "Enabled".
• Condition 3: You bought an “OTDR Protected” shipping label on Amazon Buy Shipping.
Please note: When you purchase an "OTDR Protected" shipping label, you shall see "OTDR Protected" badge on the order in the "Manage Orders" page.
I understand that you purchased the OTDR protected label , but our team found out that you did not had the Automatic Handling Time (AHT) enabled at time time you processed this order and our team found out that it was enabled later on.
Additionally, I would like to bring to your notice that the scores once captured cannot be altered/updated as the OTDR scores are automatically captured and evaluated by the system. Hence, we won’t be able to make any changes manually to the scores.
I find this response inconsistant with itself. It is stated that I had purchased OTDR Protected shipping and therefore the order is to be concidered compliant. Yet once OTDR metrics are captured they cannot be adjusted? And somehow AHT and SSA must be enabled although that is not the policy?
19 replies
Seller_R2FVhqINv4BHP
I have nearly the same issue, although in my case, AHT and SSA have always been turned on.
I posted about it here (it is part of what has now become a much longer thread on OTDR issues):
https://sellercentral.amazon.com/seller-forums/discussions/t/3a4463d8-a8ce-4ac5-b9ca-303072d4d26d?postId=e2b6840d-f295-4f7e-bc07-91ce001a0fd4
Seller_Qbd0RsfZFEZBY
Specifically that Automated Handling and Shipping Setting Automation must be enabled for OTDR protection to apply.
This is not communicated when purchasing Amazon Buy Shipping.
The OTDR Protected badge populates when AHS and SSA are disabled.
KJ_Amazon
I find this response inconsistant with itself. It is stated that I had purchased OTDR Protected shipping and therefore the order is to be concidered compliant. Yet once OTDR metrics are captured they cannot be adjusted? And somehow AHT and SSA must be enabled although that is not the policy?
Hello @Seller_Qbd0RsfZFEZBY
OTDR protection from late deliveries is available on units shipped through standard shipping if you use all three tools as follows:
- Shipping Settings Automation (SSA), for Professional selling plans, sets accurate delivery dates through automated transit time calculations of your preferred shipping services.
- Automated handling time (AHT), for Professional selling plans, sets accurate handling times per SKU based on how long it usually takes you to pass each SKU to carriers. Y
- Amazon Buy Shipping, for both Professional and Individual selling plans, sells shipping labels that use highly-reliable ship methods. You must choose shipping labels marked as “OTDR Protected” when using Amazon Buy Shipping or Veeqo.
You can read more about OTDR protections and policy on the following pages:
Seller Help Page: Frequently asked questions about on-time delivery rate (OTDR)
News & Announcements: New updates to our on-time delivery policy and shipping settings
Seller Help Page: Amazon Buy Shipping protections
Effective September 25, 2024, you'll need to maintain a minimum 90% OTDR without promise extensions to have seller-fulfilled products listed on Amazon.com. Please let me know if you have any additional questions about OTDR.
KJ_Amazon
Seller_Qbd0RsfZFEZBY
Thank you for the confirmation @KJ_Amazon
The confusing part was the lack of communication and misleading OTDR badge that populates in Amazon Buy Shipping regardless of the SSA and AHT setting.
Seller_qMgi7qxvEo7f1
IDK, but a few weeks ago things changed. Now if someone orders something from me, and 5 mins later I want to print the stamp for it, it says USPS First Class Mail package is not protected and might be late. I mean what? How? The delivery is estimated and it's 8 days. So how is 5 days delivery "too late"? So when someone ordering a 10 dollar product from me, I should pay $8.50 for shipping + $2 Amazon fee + a few dollars for the product I sell? Then it means I lose money. How about an option, if the customer want it FAST, he pays +6 bucks for fast shipping? That way it might work. I'm running a business here, not a charity. :-/ Amazon makes no sense. Every single "update" on the site and "update" in the shipping system/rules just causes confusion and/or loss for sellers.
Seller_Qbd0RsfZFEZBY
THere are plenty of settings that you can enable exactly what your stating. You have to turn on SSA and AHT anyhow for the OTDR protection to apply. In your case you may be better off turning them off and setting your transit time to 7 days and 1 or 2 days for handling, that way you dont get murdered by the metric.
Seller_XJk5RkDQR39p0
Here is what kills their plan: Regarding Ground advantage, the Boston USPS business manager confirms that the delivery date is the "best possible estimate, "a package shipped to zone 8 should arrive in 5 days. It doesn't necessarily mean it is delivered in 5 days. A package shipped to Zone 1 could be delivered in 6-7 days.
If... For a shipment to be considered OTDR compliant, "the order should be delivered on or before the "Deliver by" date mentioned on the "Manage Orders" plus AHT, plus SSA, the first caveat just nullifies the whole idea.
Also, I read in an email from Amazon that Amazon would be enabling a shipping template with a 2-5 days Aug 25. Today is 26 and I can't find it anywhere. The options are 2-4 days and 5-8 .
For a shipment to be considered as OTDR compliant, the order should be delivered on or before the "Deliver by" date mentioned on the "Manage Orders" page of the Seller Central or if all the following 3 conditions met:
• Condition 1: Your account has Automated Handling Time(AHT) "Enabled".
• Condition 2: The shipped SKU was assigned to a shipping template with Shipping Settings Automation (SSA) "Enabled".
• Condition 3: You bought an “OTDR Protected” shipping label on Amazon Buy Shipping.
Seller_ENBrTBTSn3PDq
.....................CORRECT and this is a MAJOR problem!!!
Seller_2ocdeVST6pSqj
@KJ_Amazon all of this is a complete nightmare mess, it is not going to work. SSA was so horrible we had to toggle it off, something needs to be done about this, its terrible micromanaging at its worst, it is 100% not realistic....what its doing is if you don't ship the same day or within one day (which is fantasy anyway and amazon has no right to impose that), it demands you to purchase Priority or UPS shipping even on books for what should be media mail,,,these are NOT part of our rates in place on the templates for standard shipping. Amazon can not do this nor is it in the seller agreement.
All of this is so backwards..so come September 24th, this is how Amazon is going to throw us all under the bus? I wont accept that, we work too hard. Someone better start listening. I refuse to be forced out of business because of this lousy new dictated costly shipping system overriding what we have in place. It's antibusiness and along with impossible metrics being implemented that none of us can operate under or take so much time to keep fighting. So what's your response? Seller support is no help. The health account dept is being inundated with complaints about the issue....someone in management needs to address it. SSA will be the end of third parties being in business on Amazon. None of us should accept this. Its inexcusable and all designed for failure on purpose.
Seller_2ocdeVST6pSqj
Has something changed with this? Got off the phone with seller support and they stated there is no automatic enrollment into SSA now on the 25th, I explained about the original announcement four weeks ago etc...and she said no this is not happening. Hoping they have either pushed it back or decided to not make it mandatory due to the backlash,,,,,anyone else seen or heard any updates?
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