Sharing this in case it helps someone. This is our read on it — if we've got something wrong, we're glad to be corrected.

We got a buyer-seller message from a "Business Buyer" with no order attached. It posed as a fellow seller who'd been through lost-inventory pain, and said the way to get Amazon to escalate faster was to email your case to an outside address at "esc-amazon dot com" — store name in the subject, your latest Case ID in the body.

Before doing anything, we looked into that domain. Here's what we found, and why we believe it isn't legitimate:

- The "esc-amazon" domain appears to have been registered in December 2025, with the owner hidden behind a privacy shield and its mail hosted overseas.

- Amazon's real domain has been registered since 1994 and is owned by Amazon.

- As far as we know, Amazon doesn't route seller escalations to any outside email address — that happens inside Seller Central / Account Health.

So our read is that it's a phishing attempt after your store name and open Case IDs, meant to pull you off-platform. We could be wrong, but that's where the signs point.

If you see one, what we'd suggest:

- Don't email the address or reply with details.

- Use Report Message in buyer-seller messaging, then "It has phishing links or suspicious attachments."

- Consider reporting the domain to its registrar's abuse team, and to the Anti-Phishing Working Group (APWG); internet fraud can be reported to the FBI's IC3.

- Trust Amazon messages only when they come from Amazon directly or inside Seller Central.

And watch the pattern, not just this address: a "buyer" with no order who points you to an outside email or phone to "escalate faster."

If anyone knows this is actually legit or has better info, please chime in — happy to be corrected.