URGENT: FBA Returns Mishandling Destroying My Business – $91k+ Direct Losses + $2M+ Future Revenue Gone, Suppliers Leaving, Need Executive Escalation NOW Hey Amazon Seller Executives, Seller Support Leadership, and fellow sellers, I’m escalating this publicly because standard support has completely failed me for months on a systemic FBA nightmare that’s costing me everything. Amazon is routinely misclassifying customer returns, forcing unsellable/damaged units back into my inventory as “sellable” (or slapping “customer damaged” with zero proof), keeping all the resale value and fees, while charging me the full refund. This is straight-up gross negligence, breach of contract, and unjust enrichment. This thread is a legitimate, evidence-based escalation of an unresolved FBA dispute under the Amazon Services Business Solutions Agreement (BSA). Amazon is contractually required to address it and has no valid basis under the contract or forum rules to remove or ignore it. Implied Covenant of Good Faith and Fair Dealing (Washington Law Governing the BSA) Washington law (which governs the BSA) imposes an implied duty of good faith and fair dealing in every contract. This means Amazon cannot act in a way that destroys or injures the seller’s right to receive the benefits of the agreement—including fair return processing and the ability to escalate legitimate disputes. Deleting this thread while the underlying claim remains unresolved would be bad-faith conduct that prevents the seller from pursuing the remedies the BSA itself provides (including binding arbitration under Section 20). The pattern across my account is massive and documented: 81 cases labeled SELLABLE even though the return reason screamed customer damage, defect, or switcheroo. 255 cases marked “unit returned to inventory” where the customer reason clearly indicated damage/defect/switcheroo. 33 confirmed SWITCHEROO cases still marked sellable and retained/resold by Amazon. Dozens more defaulted to “customer damaged” with no photos, no inspection reports, no evidence whatsoever — even after I repeatedly requested proof. Amazon has kept the resale revenue on all of these while hitting me with the full $91,535.97 in refunds, plus storage, disposal, handling, and removal fees. Support just keeps sending boilerplate “60/120-day window” replies and ignoring the full list I’ve submitted multiple times. This is not a one-off — it’s widespread, and it’s killing my business. Beyond the $91,535.97 direct hit, here’s the real damage: Complete loss of business momentum — I can’t restock anything , my account health is taking a beating. Lost future revenue now projected at over $2 million — without inventory and supplier support I’m watching entire product lines die. This isn’t theoretical; it’s already happening. Additional related losses: storage/disposalfeesoninventoryInevershouldremoval orders that were never delivered (no tracking proof), skyrocketing FBA, and the time/mental drain that’s pulled me away from growing the business. Reversal of every related fee (storage, disposal, FBA handling, removal orders). Written explanation of exactly how these misclassifications happened and concrete fixes so it stops for every seller. Compensation for the consequential damages: loss of business, supplier relationships destroyed, and the $2M+ in projected future revenue now gone. I have full spreadsheets, return reports, screenshots, and evidence ready. This has gone on long enough. Amazon’s own policies and the Seller Agreement require accurate inspection and proper reimbursement for unsellable returns — you are not meeting that obligation. I neex this fixed within 3 business days by someone with actual authority, We the SeSellers Are tied of this Evidence of Widespread issues Seller Forum – "Customer Damaged WideSpread Loss and Destroy" (Apr 2024): Seller analyzed 2,000+ returns since 2021; Amazon marked 38% as customer damaged vs. only 0.05% where they admitted fault. "This is not a coincidence… Amazon is intentionally marking items Customer Damaged to avoid paying reimbursement and then destroying the items so they cant be reviewed." No photos or evidence provided in 99% of cases. Seller Forum – "Amazon Fulfillment Errors Costing My Business Thousands" (Feb 2025): 23 units labeled "customer damaged" despite clear fulfillment-center damage. Seller demanded $19k+ reimbursement; Amazon refused and shifted blame. Seller called it "gross negligence" with missing inventory on top. Reddit r/AmazonFBA – "Amazon Defrauding Sellers Systematic With Return...": Multiple sellers report post-holiday returns routinely marked "customer-damaged" with no inspection proof. "Unfortunately, this pattern is pretty common… Amazon reimbursement approval [denied]." Seller Forum – "FBA orders RECEIVED Damaged by customers but later..." (Dec 2025): Numerous returns damaged in transit/FC but all declared "Customer Damaged." "All those orders were damaged, but no reimbursement… Amazon declared many of such returns as 'Customer Damaged'." Reddit r/FulfillmentByAmazon – "What has been your experience with return fraud/abuse...": Sellers report Amazon denying all "customer damaged" reimbursements even on obvious switcheroos/fraud. "Amazon would deny reimbursements… claiming they did not reimburse for customer damaged products." Seller Forum – "Uncovering a Potential Issue with Amazon's Return..." (Aug 2024): Returns initially labeled "Customer Damaged" then silently reclassified without notice or reimbursement. Seller flagged it as a "serious and potentially widespread issue." Reddit r/FulfillmentByAmazon – "Customer purchased and returned my product 8 times...": Repeated abusive returns all marked customer damaged despite clear fraud. Sellers note Amazon auto-applies the label to avoid liability. Seller Forum – "customer destroys backpack, returns to amazon..." (May 2025): Customer completely destroyed item; Amazon still marked customer damaged, issued full refund to buyer, and gave seller zero reimbursement. Multiple replies confirm this as standard (and unfair) policy abuse. Reddit r/FulfillmentByAmazon – "Does Amazon no longer reimburse us when customers...": Long-running complaint that "Customer Damaged" is never reimbursable even when damage occurred after Amazon received the return. Sellers call it a built-in loophole that benefits Amazon. Seller Forum – "Customers are abusing sellers" (Feb 2025): Counterfeit/switcheroo returns routinely labeled "customer damaged" instead of fraud. "Most counterfeit returns are not flagged as 'switcheroo,' but instead labeled as 'customer damaged.'" Sellers demand Amazon stop shifting liability. The official Seller Forum Guidelines state the forums exist to help sellers “connect with other sellers, access Amazon partner teams, and find answers to your business questions.” Moderators only remove content that violates specific prohibitions (harassment, spam, solicitation, disclosure of confidential buyer data, etc.). This post contains none of those. It is a factual account of an active Case ID, supported by data the seller has already submitted through official channels. Amazon’s own moderators have repeatedly confirmed in public threads that legitimate escalation and policy-discussion posts are protected and are the exact reason the forums exist. Amazon must provide a substantive response from an executive with authority (not boilerplate support replies). The BSA does not allow Amazon to block or delete the seller’s lawful attempt to enforce its rights under the very agreement both parties signed. This thread complies 100% with forum rules and the BSA. Any removal or continued silence would breach the contract and the implied covenant of good faith.