Compliance reports under review and its over a month.. waiting for the decision
i have uploaded all required compliance reports of my product but its been over a month waiting for the decision… all the documents are under review for a long time when i will see a decision? @CR_Amazon
16 replies
Seller_hQfqkw6NDd41w
@Nano_Amazon plz review and help with this issue
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for posting your concerns with your pending compliance reviews.
Due to limited information provided in your post, and my limited visibility into your account. Can you provide the related case ID so I can look further into your situation? This will help in confirming the review progress and ensure the appropriate teams are involved, or provide any necessary guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w
Thank you for following up.
I have followed up with the appropriate teams on the matter due to the age of these pending situations, I see the provided case was related to a few others including the following ASINs: B0D8QH7TKF, B0D8QHTV2L, B0D8QJDXBP, B0D8QL11RL. This team does not always provide me updates on the situation but once they complete their review you should be notified of their resolution. If they do provide me any information I will follow up here with you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
Upon review of the more recent developments, I see these were all rejected back on 10/11/24. You mentioned that you provided updated documentation, did you confirm they have the required information they mentioned?
- Date (MM/YYYY) and place of manufacture (include at a minimum, city and country)
If these were updated and resubmitted this would have be done in the last two or so days. You will need to wait for them to complete their review and confirm the information and documentation provided. As previously mentioned, please continue to monitor your cases as they will follow up with you there.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
I do see on the provided case where the documents do contain this information. Although I cannot approve these, it does provide enough supporting information for me to reach out to the appropriate teams to request that they review the situation further. The compliance team does not typically provide me with updates in these situations, so I recommend monitoring this case for any updates. If our team does communicate back with me on their decision or outcome. I will follow up here with you to provide their actions or guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
I have followed up on the situation and received confirmation the current documents provided do not meet our requirement to be accepted thus will not work to complete verification. At this time our review team is requesting new documentation. Although they do not provide a direct reason for their rejection that have provided our import and export documents along with our CPC document help pages. This would likely indicate something was unverifiable or does not meet our standards.
If you need additional testing, you may need speak with your manufacturer or have them interdependently tested to verify they are safe for sale on amazon. If you need more resources to identify an accredited lab you can always look at our service provider network. Please not the use of these services are not required but offered to help support these situations.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_VspnjmcJwwyau
[Moderator Edit: removed off-topic commentary]
Seller_alG65DlZ1swo5
Hello,
We’re facing the same issue—our ASINs have been "under review" for over a month now. Despite providing all necessary documents, support has been unhelpful, and we keep receiving the same response:
"Hello, Thanks for your continued patience. We are currently researching your issue in partnership with the responsible team. We’ll provide an update as soon as any additional information is available."
This prolonged delay is frustrating.
Can anyone help? What to do?
Thank you
Compliance reports under review and its over a month.. waiting for the decision
i have uploaded all required compliance reports of my product but its been over a month waiting for the decision… all the documents are under review for a long time when i will see a decision? @CR_Amazon
Compliance reports under review and its over a month.. waiting for the decision
i have uploaded all required compliance reports of my product but its been over a month waiting for the decision… all the documents are under review for a long time when i will see a decision? @CR_Amazon
16 replies
16 replies
Seller_hQfqkw6NDd41w
@Nano_Amazon plz review and help with this issue
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for posting your concerns with your pending compliance reviews.
Due to limited information provided in your post, and my limited visibility into your account. Can you provide the related case ID so I can look further into your situation? This will help in confirming the review progress and ensure the appropriate teams are involved, or provide any necessary guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w
Thank you for following up.
I have followed up with the appropriate teams on the matter due to the age of these pending situations, I see the provided case was related to a few others including the following ASINs: B0D8QH7TKF, B0D8QHTV2L, B0D8QJDXBP, B0D8QL11RL. This team does not always provide me updates on the situation but once they complete their review you should be notified of their resolution. If they do provide me any information I will follow up here with you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
Upon review of the more recent developments, I see these were all rejected back on 10/11/24. You mentioned that you provided updated documentation, did you confirm they have the required information they mentioned?
- Date (MM/YYYY) and place of manufacture (include at a minimum, city and country)
If these were updated and resubmitted this would have be done in the last two or so days. You will need to wait for them to complete their review and confirm the information and documentation provided. As previously mentioned, please continue to monitor your cases as they will follow up with you there.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
I do see on the provided case where the documents do contain this information. Although I cannot approve these, it does provide enough supporting information for me to reach out to the appropriate teams to request that they review the situation further. The compliance team does not typically provide me with updates in these situations, so I recommend monitoring this case for any updates. If our team does communicate back with me on their decision or outcome. I will follow up here with you to provide their actions or guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
I have followed up on the situation and received confirmation the current documents provided do not meet our requirement to be accepted thus will not work to complete verification. At this time our review team is requesting new documentation. Although they do not provide a direct reason for their rejection that have provided our import and export documents along with our CPC document help pages. This would likely indicate something was unverifiable or does not meet our standards.
If you need additional testing, you may need speak with your manufacturer or have them interdependently tested to verify they are safe for sale on amazon. If you need more resources to identify an accredited lab you can always look at our service provider network. Please not the use of these services are not required but offered to help support these situations.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_VspnjmcJwwyau
[Moderator Edit: removed off-topic commentary]
Seller_alG65DlZ1swo5
Hello,
We’re facing the same issue—our ASINs have been "under review" for over a month now. Despite providing all necessary documents, support has been unhelpful, and we keep receiving the same response:
"Hello, Thanks for your continued patience. We are currently researching your issue in partnership with the responsible team. We’ll provide an update as soon as any additional information is available."
This prolonged delay is frustrating.
Can anyone help? What to do?
Thank you
Seller_hQfqkw6NDd41w
@Nano_Amazon plz review and help with this issue
Seller_hQfqkw6NDd41w
@Nano_Amazon plz review and help with this issue
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for posting your concerns with your pending compliance reviews.
Due to limited information provided in your post, and my limited visibility into your account. Can you provide the related case ID so I can look further into your situation? This will help in confirming the review progress and ensure the appropriate teams are involved, or provide any necessary guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for posting your concerns with your pending compliance reviews.
Due to limited information provided in your post, and my limited visibility into your account. Can you provide the related case ID so I can look further into your situation? This will help in confirming the review progress and ensure the appropriate teams are involved, or provide any necessary guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w
Thank you for following up.
I have followed up with the appropriate teams on the matter due to the age of these pending situations, I see the provided case was related to a few others including the following ASINs: B0D8QH7TKF, B0D8QHTV2L, B0D8QJDXBP, B0D8QL11RL. This team does not always provide me updates on the situation but once they complete their review you should be notified of their resolution. If they do provide me any information I will follow up here with you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w
Thank you for following up.
I have followed up with the appropriate teams on the matter due to the age of these pending situations, I see the provided case was related to a few others including the following ASINs: B0D8QH7TKF, B0D8QHTV2L, B0D8QJDXBP, B0D8QL11RL. This team does not always provide me updates on the situation but once they complete their review you should be notified of their resolution. If they do provide me any information I will follow up here with you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
Upon review of the more recent developments, I see these were all rejected back on 10/11/24. You mentioned that you provided updated documentation, did you confirm they have the required information they mentioned?
- Date (MM/YYYY) and place of manufacture (include at a minimum, city and country)
If these were updated and resubmitted this would have be done in the last two or so days. You will need to wait for them to complete their review and confirm the information and documentation provided. As previously mentioned, please continue to monitor your cases as they will follow up with you there.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
Upon review of the more recent developments, I see these were all rejected back on 10/11/24. You mentioned that you provided updated documentation, did you confirm they have the required information they mentioned?
- Date (MM/YYYY) and place of manufacture (include at a minimum, city and country)
If these were updated and resubmitted this would have be done in the last two or so days. You will need to wait for them to complete their review and confirm the information and documentation provided. As previously mentioned, please continue to monitor your cases as they will follow up with you there.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
I do see on the provided case where the documents do contain this information. Although I cannot approve these, it does provide enough supporting information for me to reach out to the appropriate teams to request that they review the situation further. The compliance team does not typically provide me with updates in these situations, so I recommend monitoring this case for any updates. If our team does communicate back with me on their decision or outcome. I will follow up here with you to provide their actions or guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
I do see on the provided case where the documents do contain this information. Although I cannot approve these, it does provide enough supporting information for me to reach out to the appropriate teams to request that they review the situation further. The compliance team does not typically provide me with updates in these situations, so I recommend monitoring this case for any updates. If our team does communicate back with me on their decision or outcome. I will follow up here with you to provide their actions or guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
I have followed up on the situation and received confirmation the current documents provided do not meet our requirement to be accepted thus will not work to complete verification. At this time our review team is requesting new documentation. Although they do not provide a direct reason for their rejection that have provided our import and export documents along with our CPC document help pages. This would likely indicate something was unverifiable or does not meet our standards.
If you need additional testing, you may need speak with your manufacturer or have them interdependently tested to verify they are safe for sale on amazon. If you need more resources to identify an accredited lab you can always look at our service provider network. Please not the use of these services are not required but offered to help support these situations.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hQfqkw6NDd41w,
Thank you for following up on the situation.
I have followed up on the situation and received confirmation the current documents provided do not meet our requirement to be accepted thus will not work to complete verification. At this time our review team is requesting new documentation. Although they do not provide a direct reason for their rejection that have provided our import and export documents along with our CPC document help pages. This would likely indicate something was unverifiable or does not meet our standards.
If you need additional testing, you may need speak with your manufacturer or have them interdependently tested to verify they are safe for sale on amazon. If you need more resources to identify an accredited lab you can always look at our service provider network. Please not the use of these services are not required but offered to help support these situations.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_VspnjmcJwwyau
[Moderator Edit: removed off-topic commentary]
Seller_VspnjmcJwwyau
[Moderator Edit: removed off-topic commentary]
Seller_alG65DlZ1swo5
Hello,
We’re facing the same issue—our ASINs have been "under review" for over a month now. Despite providing all necessary documents, support has been unhelpful, and we keep receiving the same response:
"Hello, Thanks for your continued patience. We are currently researching your issue in partnership with the responsible team. We’ll provide an update as soon as any additional information is available."
This prolonged delay is frustrating.
Can anyone help? What to do?
Thank you
Seller_alG65DlZ1swo5
Hello,
We’re facing the same issue—our ASINs have been "under review" for over a month now. Despite providing all necessary documents, support has been unhelpful, and we keep receiving the same response:
"Hello, Thanks for your continued patience. We are currently researching your issue in partnership with the responsible team. We’ll provide an update as soon as any additional information is available."
This prolonged delay is frustrating.
Can anyone help? What to do?
Thank you
