Dear Amazon,

We need help with an investigation for the following FBA shipment FBA183ZQS0MS.

Shipment ID: FBA183ZQS0MS. Amazon Reference Number (ARN): 29818535421

Active case log ID 16533051541

Amazon tendered this shipment with Amazon Freight LTL and pick up was scheduled for 06/21/2024. On that day, the carrier arrived, picked up the shipment, and signed the bill of lading (BOL). Please find the attachments in the case log.

The shipment was in transit for almost three months which is highly unusual; most shipments only take around one month.

On 09/14/2024, at 6:59am, the shipment was delivered according to the tracking information provided by AMAZON. Please see the tracking information provided by Amazon attached.

Even though the items were delivered to an FBA Warehouse, they were not added to our FBA inventory. Screenshots of our affected FBA inventory (remaining at zero) are attached.

We have uploaded all the documents that are required by Amazon for an investigation.

- Bill of Lading (signed by the Shipper and Carrier)

- Commercial Invoice (please find attached)

- Tracking Information (provided by Amazon)

We need a clear resolution of this issue. Where are our items?

We need our items or reimbursement.

Please process and advise!

NEED ESCALATION TO THE SUPERVISOR!

Hello @Seller_JT2cdQLa0Oueg @Seller_zukQNO61PzGck @Seller_GEZPMc4CeQfh6 @Seller_pAPBCLhysbW5T

I see that you try to help in here regarding the "Buy Box" issue.

Kindly if you can take a look please .

We lost all buy box suddenly.

We lost buy box on these items even though we are the only seller of the ASINs.

Case ID: 15990104671

It's emergency and is a serious loss for us

We really need help.

Hello Amazon Seller Community,

I am facing a persistent issue with my Amazon tax verification process. As a foreign business owner who has recently established a US-based LLC, I am trying to register it in my Amazon Seller account's tax profile. 

Despite multiple attempts and providing all required documentation accurately, my submissions continue to be rejected for "Name in the document does not match the previous name provided."

I initiated a support case (Case ID 15538702371) over two weeks ago, but the issue remains unresolved, with no substantial feedback from Amazon support. I have submitted detailed screenshots and explanations within the case.

Has anyone else encountered similar challenges as a foreign owner trying to register a US-based business on Amazon? Any advice on navigating this situation would be greatly appreciated as it significantly impacts my business operations.

Thank you for any help you can provide!