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Read onlyDear Amazon Seller Support Team,
We found that our store was lost the buy box, and we have confirmed our account status is healthy. This is seriously affecting our sales program and causing a lot of loss.
We will appreciate it if the amazon team can help to request a manual review of the buy box eligibility ! The case ID is 15839197681.
I have reviewed your listings.
Your seller account has very poor reviews along with just one of your items.
I anticipate this is the reason if your store metrics are fine. If your reviews are poor, Amazon tends to remove the buy box until your reviews are good again.
Hi @BUPWHEK,
Thanks for the post and case id. I will review your case and respond back to you on this post.
Thanks in advance for your patience.
Rose_Amazon