RESTRICTED PRODUCT POLICY VIOLATION

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Seller_hgB1WgcUgGH1n

RESTRICTED PRODUCT POLICY VIOLATION

A violation has come in my account which I am trying to remove from last one month but it is not getting removed, so what can I do now, I have been given a response from Amazon that pain relief is written on that product, such products have to be made FDA proof, so what can I do to remove it, can anybody help me in this matter?

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4 replies
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Seller_LImVvUWeyiCfQ

No one can help if you don't give some details. First, post the notification you received from Amazon.

What have you done to address the violation up to this point?

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Seller_hgB1WgcUgGH1n
what can I do to remove it,
View post

What do you mean by "it"? Your listing or the violation?

Have you done any research in Seller Help or Seller University?

Address a Restricted Products policy violation

Restricted products

Restricted Products FAQ

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Atlas_Amazon

Hello @Seller_hgB1WgcUgGH1n

user profile
Seller_hgB1WgcUgGH1n
I have been given a response from Amazon that pain relief is written on that product, such products have to be made FDA proof, so what can I do to remove it, can anybody help me in this matter?
View post

Thank you for the information provided regarding the recent restricted product concerns you have been attempting to address. I understand that there has been frustration with resolving this as our team is stating that there are disease claims that can be found directly on the product. As seen in the messaging attached to the violation, the listing will not have a path to resolve the issue if the claim is on the packaging. Can you confirm whether or not the claim can be found on the product?

If it can, this will mean that at this time your product will not be eligible for reinstatement. The violation will remain on the account health page for 180 days unless you were to successfully dispute the issue or take the acknowledgement. Please be aware that if you have attempted to dispute the concern, the path to acknowledging the concern may not be available.

We do encourage you to refer to this thread if you have any additional questions or updates that you would like to share.

Best,

Atlas

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