Issue with Product Visibility Despite Approval
I've been trying to post some products on Amazon. I got the error 5461, but i submit all the required documents and received seller application approval, but I don’t see my products listed yet. When I try to publish them again, it asks me to submit authorization to sell on behalf of the brand, again.
4 replies
Seller_OvL8C4BJWiuS9
Just because Amazon "approves" you, does not mean the brand does. You most likely need brand approval, like a LOA.
Cooper_Amazon
Good Evening @Seller_QHvGXLHXSrhst,
I see that you have been working with support on this issue and it sounds like its related to you needing a valid credit card on the account. Support mentioned on your latest CASE ID ending in 3901 today September 13th, 2024, that you should wait 24-48 hours to see if your credit card information gets updated and verified.
Please let us know if you still see an error message uploading product after your credit card information gets verified and we will be happy to assist. Until then, have a good weekend and take care.
Sincerely, Cooper_Amazon
Issue with Product Visibility Despite Approval
I've been trying to post some products on Amazon. I got the error 5461, but i submit all the required documents and received seller application approval, but I don’t see my products listed yet. When I try to publish them again, it asks me to submit authorization to sell on behalf of the brand, again.
Issue with Product Visibility Despite Approval
I've been trying to post some products on Amazon. I got the error 5461, but i submit all the required documents and received seller application approval, but I don’t see my products listed yet. When I try to publish them again, it asks me to submit authorization to sell on behalf of the brand, again.
4 replies
4 replies
Seller_OvL8C4BJWiuS9
Just because Amazon "approves" you, does not mean the brand does. You most likely need brand approval, like a LOA.
Cooper_Amazon
Good Evening @Seller_QHvGXLHXSrhst,
I see that you have been working with support on this issue and it sounds like its related to you needing a valid credit card on the account. Support mentioned on your latest CASE ID ending in 3901 today September 13th, 2024, that you should wait 24-48 hours to see if your credit card information gets updated and verified.
Please let us know if you still see an error message uploading product after your credit card information gets verified and we will be happy to assist. Until then, have a good weekend and take care.
Sincerely, Cooper_Amazon
Seller_OvL8C4BJWiuS9
Just because Amazon "approves" you, does not mean the brand does. You most likely need brand approval, like a LOA.
Seller_OvL8C4BJWiuS9
Just because Amazon "approves" you, does not mean the brand does. You most likely need brand approval, like a LOA.
Cooper_Amazon
Good Evening @Seller_QHvGXLHXSrhst,
I see that you have been working with support on this issue and it sounds like its related to you needing a valid credit card on the account. Support mentioned on your latest CASE ID ending in 3901 today September 13th, 2024, that you should wait 24-48 hours to see if your credit card information gets updated and verified.
Please let us know if you still see an error message uploading product after your credit card information gets verified and we will be happy to assist. Until then, have a good weekend and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_QHvGXLHXSrhst,
I see that you have been working with support on this issue and it sounds like its related to you needing a valid credit card on the account. Support mentioned on your latest CASE ID ending in 3901 today September 13th, 2024, that you should wait 24-48 hours to see if your credit card information gets updated and verified.
Please let us know if you still see an error message uploading product after your credit card information gets verified and we will be happy to assist. Until then, have a good weekend and take care.
Sincerely, Cooper_Amazon
