Hello, I'm a seller from Brazil and I'm having a lot of difficulty getting Business Insurance, the first time I got it via Marsh on Amazon's recommendation, but today I contacted Marsh here in Brazil and they said they no longer do it. part of this program with Amazon, my policy expires at the end of this month, tips? I can't find this type of insurance here in Brazil, it's very specific, a seller in Brazil who sells in the USA.

Is any one who solve the problem of business insurance? We sumitted our insurance certificate for couple times and always got rejection. Current open case No.: 15356989601.

1. We have no problem at all for the same insurance certificate last year and it's validated by Amazon insurance team.

2. Apr 28 2024: We sumitted our insurance certificate (same format as last year) on Amazon platform.

3. Apr 30 2024: We got reply from amazon insurance team through case 15199166871. The reject reason is as follows:

The document you provided does not mention if any additional clause is present in the policy. Please note that your policy does not contain a “Sunset Clause”. You’ll be required to submit your full policy document to confirm that your policy does not contain a “Sunset Clause” along with any endorsements together with your COI.

4. May 10 2024: Our insurance company AIG confirmed with us that there is no "Sunset Clause" in our insurance certificate and insurance contract (see attchment). And I open case as regarding to this issue.

5. May 17 2024: I submited the insurance certificate and insurance contract.

6. May 27 2024: We got reply from amazon insurance team through15318332271. The reject reason is as follows:

-- Your insurance policy contains a sunset clause. To ensure that your insurance policy complies with Amazon requirements and does not contain a sunset clause, you can purchase insurance through an Amazon Accelerator Program Participant.

We provide our insurance certificate and contact to Amazon. And we validated with our insurance company that there is no "Sunset Clause" in our insurance certificate and contract. But Amazon's first reply is that there is no "Sunset Clause" in our cerficate and second reply said there is "Sunset Clause" in our contract. It's really confusing. I don't underderstand what the insurance team is doing. Please explain to me where is the "Sunset Clause". I'm tracing this answer for more than one month.

This is for my case CASE 15104789101

I bought my insurance through Marsh, which is part of the accelerator program from Amazon, so I don't understand why they wouldn't include the following into the policy if this is what they wanted. It just doesn't make sense why they wouldn't put Amazon as the insured if it was bought from Amazon for Amazon. Also when I previously got rejected, they didn't tell me "The insurance policy that you provided is not on an occurrence basis." Now it really sounds like they're just throwing something in there to reject my insurance. It's a new reason every time. I had to get Chubb because they wouldn't let me get NEXT insurance also.

-- Your policy does not name Amazon and its assignees as additional insureds. Your insurer will need to add "Amazon.com Services LLC and its affiliates and assignees" as an additional insured.

-- The insurance policy that you provided is not on an occurrence basis.