Customer has now been messeging me for weeks impersonating Amazon customer support trying to get their item for free
1) on October 21th I sold an item to a customer.
2) It was shipped, then received on Oct 24.
3) Fedex tracking showed delivered. They took a photo outside the customers home. Customer acknowledged it was their home.
4) The claimed they were currently out of the country and did not get it. A hours later they claimed the personally searched their home the moment it arrived. They then changed their story 3-4 more times. Clear RED Flags of lies.
5) I opened a case with the carrier. The carrier contacted them, but they refused to speak with the carrier or contact them back.
6) They opened a AtoZ claim. Lost
7) They attempted a chargeback. Lost.
8) Throughout all of this they began sending e-mails almost daily insisting it was my fault and demanding a refund. Most of the e-mail were 'from Amazon', but seemed VERY SUSPECT.
9) I reported all the messages, contacted Amazon, and was told that most all of the messages from Amazon, were really from the customer PRETENTING TO BE AMAZON. They have sent DOZENS and DOZENS of messages harassing me.
10) @April_Amazon@Connor_Amazon@Dominic_Amazon
11) Can this person be blocked from contacting me? Why is Amazon allowing them to impersonate Amazon reps? This person is certainty attempting to use this tactic to steal from other sellers.
2 replies
Seller_Hi7wbO2Kbo6bl
No, you cannot block a buyer from contacting you. When you receive repeat messages from a buyer on an issue where you have provided all the help you can then send one final answer including text to the effect of "we have already provided all assistance possible. We will not consider this matter closed and will not respond to further messages.
Then mark all further messages on that subject as no response needed.
Do not assume the above message is true. Perhaps it is. Perhaps simply made up. More often that sort of message is from Amazon and is just Customer Service relaying (often not very accurately) what a buyer has said in a phone call.
For this situation, it does not matter if this is a relayed message or direct message from buyer. Treatment is the same.
Quincy_Amazon
Hello @Seller_VLB93SOhkHsZs
Thank you for posting your inquiry to the Forums.
I understand that you have received abusive messages from a buyer and have already reported the messages. Please note that once a message is reported, you are not required to respond to the message or mark it as No response needed. You can also utilize the No Response Needed on a message if a resolution has already been provided that is within Amazon's policies and there are no additional customer service steps that you are willing to take in order to resolve the buyer's issue to their satisfaction.
In reference to the impersonation concern, please note that sometimes a customer may contact Amazon Customer Support for assistance regarding an order. In such instances, Customer Service will relay the information to the seller via a buyer-seller message. However, I have included some resources below on how to report abuse for your reference if needed:
Regards,
Quincy_Amazon
Customer has now been messeging me for weeks impersonating Amazon customer support trying to get their item for free
1) on October 21th I sold an item to a customer.
2) It was shipped, then received on Oct 24.
3) Fedex tracking showed delivered. They took a photo outside the customers home. Customer acknowledged it was their home.
4) The claimed they were currently out of the country and did not get it. A hours later they claimed the personally searched their home the moment it arrived. They then changed their story 3-4 more times. Clear RED Flags of lies.
5) I opened a case with the carrier. The carrier contacted them, but they refused to speak with the carrier or contact them back.
6) They opened a AtoZ claim. Lost
7) They attempted a chargeback. Lost.
8) Throughout all of this they began sending e-mails almost daily insisting it was my fault and demanding a refund. Most of the e-mail were 'from Amazon', but seemed VERY SUSPECT.
9) I reported all the messages, contacted Amazon, and was told that most all of the messages from Amazon, were really from the customer PRETENTING TO BE AMAZON. They have sent DOZENS and DOZENS of messages harassing me.
10) @April_Amazon@Connor_Amazon@Dominic_Amazon
11) Can this person be blocked from contacting me? Why is Amazon allowing them to impersonate Amazon reps? This person is certainty attempting to use this tactic to steal from other sellers.
Customer has now been messeging me for weeks impersonating Amazon customer support trying to get their item for free
1) on October 21th I sold an item to a customer.
2) It was shipped, then received on Oct 24.
3) Fedex tracking showed delivered. They took a photo outside the customers home. Customer acknowledged it was their home.
4) The claimed they were currently out of the country and did not get it. A hours later they claimed the personally searched their home the moment it arrived. They then changed their story 3-4 more times. Clear RED Flags of lies.
5) I opened a case with the carrier. The carrier contacted them, but they refused to speak with the carrier or contact them back.
6) They opened a AtoZ claim. Lost
7) They attempted a chargeback. Lost.
8) Throughout all of this they began sending e-mails almost daily insisting it was my fault and demanding a refund. Most of the e-mail were 'from Amazon', but seemed VERY SUSPECT.
9) I reported all the messages, contacted Amazon, and was told that most all of the messages from Amazon, were really from the customer PRETENTING TO BE AMAZON. They have sent DOZENS and DOZENS of messages harassing me.
10) @April_Amazon@Connor_Amazon@Dominic_Amazon
11) Can this person be blocked from contacting me? Why is Amazon allowing them to impersonate Amazon reps? This person is certainty attempting to use this tactic to steal from other sellers.
2 replies
2 replies
Seller_Hi7wbO2Kbo6bl
No, you cannot block a buyer from contacting you. When you receive repeat messages from a buyer on an issue where you have provided all the help you can then send one final answer including text to the effect of "we have already provided all assistance possible. We will not consider this matter closed and will not respond to further messages.
Then mark all further messages on that subject as no response needed.
Do not assume the above message is true. Perhaps it is. Perhaps simply made up. More often that sort of message is from Amazon and is just Customer Service relaying (often not very accurately) what a buyer has said in a phone call.
For this situation, it does not matter if this is a relayed message or direct message from buyer. Treatment is the same.
Quincy_Amazon
Hello @Seller_VLB93SOhkHsZs
Thank you for posting your inquiry to the Forums.
I understand that you have received abusive messages from a buyer and have already reported the messages. Please note that once a message is reported, you are not required to respond to the message or mark it as No response needed. You can also utilize the No Response Needed on a message if a resolution has already been provided that is within Amazon's policies and there are no additional customer service steps that you are willing to take in order to resolve the buyer's issue to their satisfaction.
In reference to the impersonation concern, please note that sometimes a customer may contact Amazon Customer Support for assistance regarding an order. In such instances, Customer Service will relay the information to the seller via a buyer-seller message. However, I have included some resources below on how to report abuse for your reference if needed:
Regards,
Quincy_Amazon
Seller_Hi7wbO2Kbo6bl
No, you cannot block a buyer from contacting you. When you receive repeat messages from a buyer on an issue where you have provided all the help you can then send one final answer including text to the effect of "we have already provided all assistance possible. We will not consider this matter closed and will not respond to further messages.
Then mark all further messages on that subject as no response needed.
Do not assume the above message is true. Perhaps it is. Perhaps simply made up. More often that sort of message is from Amazon and is just Customer Service relaying (often not very accurately) what a buyer has said in a phone call.
For this situation, it does not matter if this is a relayed message or direct message from buyer. Treatment is the same.
Seller_Hi7wbO2Kbo6bl
No, you cannot block a buyer from contacting you. When you receive repeat messages from a buyer on an issue where you have provided all the help you can then send one final answer including text to the effect of "we have already provided all assistance possible. We will not consider this matter closed and will not respond to further messages.
Then mark all further messages on that subject as no response needed.
Do not assume the above message is true. Perhaps it is. Perhaps simply made up. More often that sort of message is from Amazon and is just Customer Service relaying (often not very accurately) what a buyer has said in a phone call.
For this situation, it does not matter if this is a relayed message or direct message from buyer. Treatment is the same.
Quincy_Amazon
Hello @Seller_VLB93SOhkHsZs
Thank you for posting your inquiry to the Forums.
I understand that you have received abusive messages from a buyer and have already reported the messages. Please note that once a message is reported, you are not required to respond to the message or mark it as No response needed. You can also utilize the No Response Needed on a message if a resolution has already been provided that is within Amazon's policies and there are no additional customer service steps that you are willing to take in order to resolve the buyer's issue to their satisfaction.
In reference to the impersonation concern, please note that sometimes a customer may contact Amazon Customer Support for assistance regarding an order. In such instances, Customer Service will relay the information to the seller via a buyer-seller message. However, I have included some resources below on how to report abuse for your reference if needed:
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_VLB93SOhkHsZs
Thank you for posting your inquiry to the Forums.
I understand that you have received abusive messages from a buyer and have already reported the messages. Please note that once a message is reported, you are not required to respond to the message or mark it as No response needed. You can also utilize the No Response Needed on a message if a resolution has already been provided that is within Amazon's policies and there are no additional customer service steps that you are willing to take in order to resolve the buyer's issue to their satisfaction.
In reference to the impersonation concern, please note that sometimes a customer may contact Amazon Customer Support for assistance regarding an order. In such instances, Customer Service will relay the information to the seller via a buyer-seller message. However, I have included some resources below on how to report abuse for your reference if needed:
Regards,
Quincy_Amazon
