Amazon’s Counterfeit Crimes Unit at work
Hello Seller's,
I speak to lots of you daily/weekly etc. regarding counterfeit products and even though you, individually may still be facing an uphill battle on this topic. the Counterfeit Crimes Unit (CCU) is always hard at work and most often behind the scenes to taking down bad actors.
I invite you to take a look at the CCU's most recent success. If interested, please click on the story below for more:
As always, please provide any comments to the story in the thread. In addition, if you want to continue to see content like this please thumbs up, but if you do not want to see content like this, please thumbs down.
Best, Dougal
Amazon’s Counterfeit Crimes Unit at work
Hello Seller's,
I speak to lots of you daily/weekly etc. regarding counterfeit products and even though you, individually may still be facing an uphill battle on this topic. the Counterfeit Crimes Unit (CCU) is always hard at work and most often behind the scenes to taking down bad actors.
I invite you to take a look at the CCU's most recent success. If interested, please click on the story below for more:
As always, please provide any comments to the story in the thread. In addition, if you want to continue to see content like this please thumbs up, but if you do not want to see content like this, please thumbs down.
Best, Dougal
89 replies
Seller_OvL8C4BJWiuS9
What is their process for identifying hijackers and what are the consequences because I read a lot of brand registered sellers (and some not) get their accounts hijacked and can never get a resolution.
Seller_8sP6ffckcRn6v
Thank you for posting. It is all nice and dandy. But how can hijackers change a registered brand on Amazon to begin with? Why when it does happen is it so difficult for the right brand owner to change it back?
Seller_sUCPPgZ4lnYXh
That's great news. But what about we the genuine seller who submit genuine document but fail to be verify due to technical error such as link not working and not getting the right answer from the real seller support rather than machine?
Seller_rI7BZIczK8iAC
"The number of bad actor attempts to create new selling accounts decreased from 6 million attempts in 2020, to 700,000 in 2023, stopping them before they were able to attempt to list a single product for sale in our store."
That's great. Nevertheless, as a small brand we always fear hijackers on our listings, which of course do NOT sell our original product but another brand. And when it happens, it's very difficult or impossible to make Amazon remove them.
Small brands would really like to have the same possibility like "Generic" listings: that the listing is blocked for any other seller.
Seller_iobipI6xASRkh
Being able to report abuse in the first place would help. I don't have the report seller abuse feature 'product is materially different' so someone has been running a business on eBay selling stolen Amazon goods and I can't report it because every 'my issue is not listed here' submission is immediately rejected for not having a reason. I have a mile-long paper trail on this guy, and can't do a thing about it.
Seller_4HsL3GZbyDLea
I suspect that Amazon will end up helping huge companies a lot and small brands like me not much at all.
And like others have mentioned.. Why do small brands CONSTANTLY have our brand fields on our listings changed by hijackers? How is this even possible? Amazon seems to have no desire to stop this.
Can I change a Dewalt or GE brand to my brand? Nope. Can some random hijacker from a large Asian country change my brand field? All day long for some crazy reason.
Seller_oDXVaydIpi3Hi
Interesting to see the names involved in these cases. [Moderator Edit: removed personal information]. Common theme. Good to see these few cases, but honestly so much more needs to be done. Then I hate saying that because every time Amazon does something they tend to screw it up and take out a ton of innocent people, too.
Seller_qMgi7qxvEo7f1
Hijackers are changing brand names on listings, then they report the "owner" of the listing page falsely for using their brand.
My question would be, if I can't change things on my own listings, how can others do that with bad intents? How can they change the brand and report someone immediately, and how Amazon's safety guards won't stop them for it? Is there an Amazon safety guard for that? If not, should be!
If the Hijackers did that, how come Amazon is NOT able to help and why the listing owner has to spend literally DAYS to solve the problem, and how is only 50% of the time work, and 50% of the time Amazon says "forget it and relist it"? How Amazon thinks that is ok to hijack listing pages like this and how they don't know that the relisting is literally starting all over, sometimes a 10-12 years old well running product-listing?
It happened to me so many times... How about if someone lists a product, then only he/she can change that page? That would solve the issue. About half of my listings have strange brand names on them at this point, and my listing pages go to weird websites. How is that ok? Listing pages are used by hijackers to advertise outside-websites.
This is not only risky for the seller, but even risky for the buyers who just surfing on Amazon, looking at product pages... :-/
Seller_nBUcRErQhJ4JW
@Dougal_Amazon first they are not bad actors call them what they are criminals. Defrauding consumers is a crime, its not a bad actor.
There has been ongoing fraud in the jewelry space for over a year. According to Amazons team when you report the violiation its not a violation even though it violates Amazons own policies.
Sellers calling items 14K gold, putting on the detail pages "metal stamp 14K" and shipping gold plated brass to consumers. That is fraud, plain and simple, intent to deceive and a victim. Amazon has known about this practice for quite some time, yet allows it.
The bad actors are the ones calling moissanite "labe created diamonds" according to the FTC this is unfair / deceptive, yet, Amazon still allows it.
Lets have some definitions.
Bad actor: someone that breaks amazon policies but doesnt break the law. Example, puts a coupon in a box that says buy on our website an save, or even clicks on someones sponsored products to push them out.
Criminal: one who commits a crime like defrauding a consumer. Listing 14K gold, and shipping gold plated brass- criminal.
Seller_WBnGS7Ix3XiDX
What about the Bots? They take people down for stupid things, and it causes trouble. I, myself have been victim to them.
They need to fix Seller Support as well. Inside & Outside issues need to be fixed.
Amazon’s Counterfeit Crimes Unit at work
Hello Seller's,
I speak to lots of you daily/weekly etc. regarding counterfeit products and even though you, individually may still be facing an uphill battle on this topic. the Counterfeit Crimes Unit (CCU) is always hard at work and most often behind the scenes to taking down bad actors.
I invite you to take a look at the CCU's most recent success. If interested, please click on the story below for more:
As always, please provide any comments to the story in the thread. In addition, if you want to continue to see content like this please thumbs up, but if you do not want to see content like this, please thumbs down.
Best, Dougal
Amazon’s Counterfeit Crimes Unit at work
Hello Seller's,
I speak to lots of you daily/weekly etc. regarding counterfeit products and even though you, individually may still be facing an uphill battle on this topic. the Counterfeit Crimes Unit (CCU) is always hard at work and most often behind the scenes to taking down bad actors.
I invite you to take a look at the CCU's most recent success. If interested, please click on the story below for more:
As always, please provide any comments to the story in the thread. In addition, if you want to continue to see content like this please thumbs up, but if you do not want to see content like this, please thumbs down.
Best, Dougal
Amazon’s Counterfeit Crimes Unit at work
Hello Seller's,
I speak to lots of you daily/weekly etc. regarding counterfeit products and even though you, individually may still be facing an uphill battle on this topic. the Counterfeit Crimes Unit (CCU) is always hard at work and most often behind the scenes to taking down bad actors.
I invite you to take a look at the CCU's most recent success. If interested, please click on the story below for more:
As always, please provide any comments to the story in the thread. In addition, if you want to continue to see content like this please thumbs up, but if you do not want to see content like this, please thumbs down.
Best, Dougal
89 replies
89 replies
Seller_OvL8C4BJWiuS9
What is their process for identifying hijackers and what are the consequences because I read a lot of brand registered sellers (and some not) get their accounts hijacked and can never get a resolution.
Seller_8sP6ffckcRn6v
Thank you for posting. It is all nice and dandy. But how can hijackers change a registered brand on Amazon to begin with? Why when it does happen is it so difficult for the right brand owner to change it back?
Seller_sUCPPgZ4lnYXh
That's great news. But what about we the genuine seller who submit genuine document but fail to be verify due to technical error such as link not working and not getting the right answer from the real seller support rather than machine?
Seller_rI7BZIczK8iAC
"The number of bad actor attempts to create new selling accounts decreased from 6 million attempts in 2020, to 700,000 in 2023, stopping them before they were able to attempt to list a single product for sale in our store."
That's great. Nevertheless, as a small brand we always fear hijackers on our listings, which of course do NOT sell our original product but another brand. And when it happens, it's very difficult or impossible to make Amazon remove them.
Small brands would really like to have the same possibility like "Generic" listings: that the listing is blocked for any other seller.
Seller_iobipI6xASRkh
Being able to report abuse in the first place would help. I don't have the report seller abuse feature 'product is materially different' so someone has been running a business on eBay selling stolen Amazon goods and I can't report it because every 'my issue is not listed here' submission is immediately rejected for not having a reason. I have a mile-long paper trail on this guy, and can't do a thing about it.
Seller_4HsL3GZbyDLea
I suspect that Amazon will end up helping huge companies a lot and small brands like me not much at all.
And like others have mentioned.. Why do small brands CONSTANTLY have our brand fields on our listings changed by hijackers? How is this even possible? Amazon seems to have no desire to stop this.
Can I change a Dewalt or GE brand to my brand? Nope. Can some random hijacker from a large Asian country change my brand field? All day long for some crazy reason.
Seller_oDXVaydIpi3Hi
Interesting to see the names involved in these cases. [Moderator Edit: removed personal information]. Common theme. Good to see these few cases, but honestly so much more needs to be done. Then I hate saying that because every time Amazon does something they tend to screw it up and take out a ton of innocent people, too.
Seller_qMgi7qxvEo7f1
Hijackers are changing brand names on listings, then they report the "owner" of the listing page falsely for using their brand.
My question would be, if I can't change things on my own listings, how can others do that with bad intents? How can they change the brand and report someone immediately, and how Amazon's safety guards won't stop them for it? Is there an Amazon safety guard for that? If not, should be!
If the Hijackers did that, how come Amazon is NOT able to help and why the listing owner has to spend literally DAYS to solve the problem, and how is only 50% of the time work, and 50% of the time Amazon says "forget it and relist it"? How Amazon thinks that is ok to hijack listing pages like this and how they don't know that the relisting is literally starting all over, sometimes a 10-12 years old well running product-listing?
It happened to me so many times... How about if someone lists a product, then only he/she can change that page? That would solve the issue. About half of my listings have strange brand names on them at this point, and my listing pages go to weird websites. How is that ok? Listing pages are used by hijackers to advertise outside-websites.
This is not only risky for the seller, but even risky for the buyers who just surfing on Amazon, looking at product pages... :-/
Seller_nBUcRErQhJ4JW
@Dougal_Amazon first they are not bad actors call them what they are criminals. Defrauding consumers is a crime, its not a bad actor.
There has been ongoing fraud in the jewelry space for over a year. According to Amazons team when you report the violiation its not a violation even though it violates Amazons own policies.
Sellers calling items 14K gold, putting on the detail pages "metal stamp 14K" and shipping gold plated brass to consumers. That is fraud, plain and simple, intent to deceive and a victim. Amazon has known about this practice for quite some time, yet allows it.
The bad actors are the ones calling moissanite "labe created diamonds" according to the FTC this is unfair / deceptive, yet, Amazon still allows it.
Lets have some definitions.
Bad actor: someone that breaks amazon policies but doesnt break the law. Example, puts a coupon in a box that says buy on our website an save, or even clicks on someones sponsored products to push them out.
Criminal: one who commits a crime like defrauding a consumer. Listing 14K gold, and shipping gold plated brass- criminal.
Seller_WBnGS7Ix3XiDX
What about the Bots? They take people down for stupid things, and it causes trouble. I, myself have been victim to them.
They need to fix Seller Support as well. Inside & Outside issues need to be fixed.
Seller_OvL8C4BJWiuS9
What is their process for identifying hijackers and what are the consequences because I read a lot of brand registered sellers (and some not) get their accounts hijacked and can never get a resolution.
Seller_OvL8C4BJWiuS9
What is their process for identifying hijackers and what are the consequences because I read a lot of brand registered sellers (and some not) get their accounts hijacked and can never get a resolution.
Seller_8sP6ffckcRn6v
Thank you for posting. It is all nice and dandy. But how can hijackers change a registered brand on Amazon to begin with? Why when it does happen is it so difficult for the right brand owner to change it back?
Seller_8sP6ffckcRn6v
Thank you for posting. It is all nice and dandy. But how can hijackers change a registered brand on Amazon to begin with? Why when it does happen is it so difficult for the right brand owner to change it back?
Seller_sUCPPgZ4lnYXh
That's great news. But what about we the genuine seller who submit genuine document but fail to be verify due to technical error such as link not working and not getting the right answer from the real seller support rather than machine?
Seller_sUCPPgZ4lnYXh
That's great news. But what about we the genuine seller who submit genuine document but fail to be verify due to technical error such as link not working and not getting the right answer from the real seller support rather than machine?
Seller_rI7BZIczK8iAC
"The number of bad actor attempts to create new selling accounts decreased from 6 million attempts in 2020, to 700,000 in 2023, stopping them before they were able to attempt to list a single product for sale in our store."
That's great. Nevertheless, as a small brand we always fear hijackers on our listings, which of course do NOT sell our original product but another brand. And when it happens, it's very difficult or impossible to make Amazon remove them.
Small brands would really like to have the same possibility like "Generic" listings: that the listing is blocked for any other seller.
Seller_rI7BZIczK8iAC
"The number of bad actor attempts to create new selling accounts decreased from 6 million attempts in 2020, to 700,000 in 2023, stopping them before they were able to attempt to list a single product for sale in our store."
That's great. Nevertheless, as a small brand we always fear hijackers on our listings, which of course do NOT sell our original product but another brand. And when it happens, it's very difficult or impossible to make Amazon remove them.
Small brands would really like to have the same possibility like "Generic" listings: that the listing is blocked for any other seller.
Seller_iobipI6xASRkh
Being able to report abuse in the first place would help. I don't have the report seller abuse feature 'product is materially different' so someone has been running a business on eBay selling stolen Amazon goods and I can't report it because every 'my issue is not listed here' submission is immediately rejected for not having a reason. I have a mile-long paper trail on this guy, and can't do a thing about it.
Seller_iobipI6xASRkh
Being able to report abuse in the first place would help. I don't have the report seller abuse feature 'product is materially different' so someone has been running a business on eBay selling stolen Amazon goods and I can't report it because every 'my issue is not listed here' submission is immediately rejected for not having a reason. I have a mile-long paper trail on this guy, and can't do a thing about it.
Seller_4HsL3GZbyDLea
I suspect that Amazon will end up helping huge companies a lot and small brands like me not much at all.
And like others have mentioned.. Why do small brands CONSTANTLY have our brand fields on our listings changed by hijackers? How is this even possible? Amazon seems to have no desire to stop this.
Can I change a Dewalt or GE brand to my brand? Nope. Can some random hijacker from a large Asian country change my brand field? All day long for some crazy reason.
Seller_4HsL3GZbyDLea
I suspect that Amazon will end up helping huge companies a lot and small brands like me not much at all.
And like others have mentioned.. Why do small brands CONSTANTLY have our brand fields on our listings changed by hijackers? How is this even possible? Amazon seems to have no desire to stop this.
Can I change a Dewalt or GE brand to my brand? Nope. Can some random hijacker from a large Asian country change my brand field? All day long for some crazy reason.
Seller_oDXVaydIpi3Hi
Interesting to see the names involved in these cases. [Moderator Edit: removed personal information]. Common theme. Good to see these few cases, but honestly so much more needs to be done. Then I hate saying that because every time Amazon does something they tend to screw it up and take out a ton of innocent people, too.
Seller_oDXVaydIpi3Hi
Interesting to see the names involved in these cases. [Moderator Edit: removed personal information]. Common theme. Good to see these few cases, but honestly so much more needs to be done. Then I hate saying that because every time Amazon does something they tend to screw it up and take out a ton of innocent people, too.
Seller_qMgi7qxvEo7f1
Hijackers are changing brand names on listings, then they report the "owner" of the listing page falsely for using their brand.
My question would be, if I can't change things on my own listings, how can others do that with bad intents? How can they change the brand and report someone immediately, and how Amazon's safety guards won't stop them for it? Is there an Amazon safety guard for that? If not, should be!
If the Hijackers did that, how come Amazon is NOT able to help and why the listing owner has to spend literally DAYS to solve the problem, and how is only 50% of the time work, and 50% of the time Amazon says "forget it and relist it"? How Amazon thinks that is ok to hijack listing pages like this and how they don't know that the relisting is literally starting all over, sometimes a 10-12 years old well running product-listing?
It happened to me so many times... How about if someone lists a product, then only he/she can change that page? That would solve the issue. About half of my listings have strange brand names on them at this point, and my listing pages go to weird websites. How is that ok? Listing pages are used by hijackers to advertise outside-websites.
This is not only risky for the seller, but even risky for the buyers who just surfing on Amazon, looking at product pages... :-/
Seller_qMgi7qxvEo7f1
Hijackers are changing brand names on listings, then they report the "owner" of the listing page falsely for using their brand.
My question would be, if I can't change things on my own listings, how can others do that with bad intents? How can they change the brand and report someone immediately, and how Amazon's safety guards won't stop them for it? Is there an Amazon safety guard for that? If not, should be!
If the Hijackers did that, how come Amazon is NOT able to help and why the listing owner has to spend literally DAYS to solve the problem, and how is only 50% of the time work, and 50% of the time Amazon says "forget it and relist it"? How Amazon thinks that is ok to hijack listing pages like this and how they don't know that the relisting is literally starting all over, sometimes a 10-12 years old well running product-listing?
It happened to me so many times... How about if someone lists a product, then only he/she can change that page? That would solve the issue. About half of my listings have strange brand names on them at this point, and my listing pages go to weird websites. How is that ok? Listing pages are used by hijackers to advertise outside-websites.
This is not only risky for the seller, but even risky for the buyers who just surfing on Amazon, looking at product pages... :-/
Seller_nBUcRErQhJ4JW
@Dougal_Amazon first they are not bad actors call them what they are criminals. Defrauding consumers is a crime, its not a bad actor.
There has been ongoing fraud in the jewelry space for over a year. According to Amazons team when you report the violiation its not a violation even though it violates Amazons own policies.
Sellers calling items 14K gold, putting on the detail pages "metal stamp 14K" and shipping gold plated brass to consumers. That is fraud, plain and simple, intent to deceive and a victim. Amazon has known about this practice for quite some time, yet allows it.
The bad actors are the ones calling moissanite "labe created diamonds" according to the FTC this is unfair / deceptive, yet, Amazon still allows it.
Lets have some definitions.
Bad actor: someone that breaks amazon policies but doesnt break the law. Example, puts a coupon in a box that says buy on our website an save, or even clicks on someones sponsored products to push them out.
Criminal: one who commits a crime like defrauding a consumer. Listing 14K gold, and shipping gold plated brass- criminal.
Seller_nBUcRErQhJ4JW
@Dougal_Amazon first they are not bad actors call them what they are criminals. Defrauding consumers is a crime, its not a bad actor.
There has been ongoing fraud in the jewelry space for over a year. According to Amazons team when you report the violiation its not a violation even though it violates Amazons own policies.
Sellers calling items 14K gold, putting on the detail pages "metal stamp 14K" and shipping gold plated brass to consumers. That is fraud, plain and simple, intent to deceive and a victim. Amazon has known about this practice for quite some time, yet allows it.
The bad actors are the ones calling moissanite "labe created diamonds" according to the FTC this is unfair / deceptive, yet, Amazon still allows it.
Lets have some definitions.
Bad actor: someone that breaks amazon policies but doesnt break the law. Example, puts a coupon in a box that says buy on our website an save, or even clicks on someones sponsored products to push them out.
Criminal: one who commits a crime like defrauding a consumer. Listing 14K gold, and shipping gold plated brass- criminal.
Seller_WBnGS7Ix3XiDX
What about the Bots? They take people down for stupid things, and it causes trouble. I, myself have been victim to them.
They need to fix Seller Support as well. Inside & Outside issues need to be fixed.
Seller_WBnGS7Ix3XiDX
What about the Bots? They take people down for stupid things, and it causes trouble. I, myself have been victim to them.
They need to fix Seller Support as well. Inside & Outside issues need to be fixed.
