Customer claims item is defective when we received it the item was tested and was not defective. Can I charge a restocking fee? The item is not sellable since it was used.

Thank you!

Customer orders item in December (during extended return window: "returnable through January 31, 2024"), Delivered 1/3, return request started and approved 1/4. The customer's instructions say "All items must be sent by 2/10". Why? What does "returned within 30 days" really mean? Why is this return still (as of 2/12) showing in my dashboard, and has been continuously, even after 30 days from approval?

Customer sent back the item on 2/10, and expects a full refund, per messaging provided by Amazon. I feel I should get 20% + shipping, although of course I'll get (and lose) an A2Z because Amazon mis-informed the customer. Any clarification appreciated.

Mods: case #17188156251. Forgive the salty language. To you, professional is us keeping our cool even after hours of off-topic and incorrect responses from "support." To me, professional would be defined as not screwing up, but offering actual support when you do.

customer return delivered to to the wrong address with amazons ups label, customer is requesting a refund how should proceed? are return labels covered under amazon claims protection. looking for some advice on how to proceed.

after contacting ups the item was returned to an amazon facility since amazons ups account was used to purchase the label.

return tracking number 1ZH92F629046889885

@Seller_t9kvdr2yixQej @Seller_8hQgfj6OVZYse @Seller_NGsbQYFacZKVL @Seller_ovM5p622oIbGp