Account deactivation due to a major brand company having a good faith belief that our products are counterfeit. Is that fair?
As a small, women-owned, family-operated business, we take great pride in conducting our operations in full compliance with Amazon's ethical and business standards. However, we were recently notified of a counterfeit violation, which has led to the deactivation of our seller account.
We fully understand that counterfeit products are strictly prohibited on Amazon. For this reason, we source all of our products directly from reputable and trusted suppliers. We are confident that we have never sold counterfeit products in our Amazon store. We hardly understand why we received this notification. There seems to be a mistake, so we emailed the brand owner to resolve this misunderstanding. We informed them where we purchased the products and provided all the documents to prove that we did not sell counterfeit items.
The company's Senior Director of E-Commerce replied to us, stating in the email, “You are absolutely not a small, women-owned, family-operated business. You have over 40 Amazon Seller accounts, some of which have been found carrying counterfeit products of ours. Due to the severity of the situation, we have a good faith belief that your products are counterfeit, and we will not be retracting the violation.” It is totally unacceptable for such a major brand to unjustly blame other sellers like this. We are a small company and we have only one Amazon account.
We upload all documents, including the brand's reply email to Amazon, to demonstrate that we did not do anything wrong, but unfortunately, our account remains inactive.
We just want to ask: is this fair?
Thank you.
17 replies
Seller_OvL8C4BJWiuS9
Doesn't really matter if the authenticity is real or not, you cannot prove it with valid invoices from the brand or an LOA. The suppliers do not have authorization for you to sell as a 3rd party seller on a marketplace.
Seller_nRFmxiQg4EGrw
Most certainly untrue. Walmart and CVS are NOT "trusted suppliers"; they are retail stores.
You need INVOICES. In fact, the document requirements for counterfeit claims are MORE strict, not less, than what is required for ungating.
No, saying that they can't PROVE that their items are authentic. Until they are questioned, no problem. But you may notice that many of the RA proponents who always jumped in to criticize anyone saying that it wasn't a good idea are no longer here; maybe you can figure out why.
Perhaps you should spend some time reading the forums; you'll see that you're not the first person claiming that RA is fine, but not getting away with it. You might even run across some of the many posts by mods stating that your claims are incorrect.
Seller_YG238RoAdStGa
@Danny_Amazon @Emet_Amazon @Atlas_Amazon @Michelle_Amazon @Jim_Amazon
As a small, women-owned, family-operated business, we take great pride in conducting our operations in full compliance with Amazon's ethical and business standards. However, we were recently notified of a counterfeit violation, which has led to the deactivation of our seller account.
We fully understand that counterfeit products are strictly prohibited on Amazon. For this reason, we source all of our products directly from reputable and trusted suppliers. We are confident that we have never sold counterfeit products in our Amazon store. We hardly understand why we received this notification. There seems to be a mistake, so we emailed the brand owner to resolve this misunderstanding. We informed them where we purchased the products and provided all the documents to prove that we did not sell counterfeit items.
The company's Senior Director of E-Commerce replied to us, stating in the email, “You are absolutely not a small, women-owned, family-operated business. You have over 40 Amazon Seller accounts, some of which have been found carrying counterfeit products of ours. Due to the severity of the situation, we have a good faith belief that your products are counterfeit, and we will not be retracting the violation.” It is totally unacceptable for such a major brand to unjustly blame other sellers like this. We are a small company and we have only one Amazon account.
We upload all documents, including the brand's reply email to Amazon, to demonstrate that we did not do anything wrong, but unfortunately, our account remains inactive.
Case ID: 16629508481
I wanted to highlight the issue in the email that I shared here, which clearly aims to prove that my account does not sell counterfeit products. The email from the company representative states that my firm has 40 Amazon accounts, and such claims amount to an unjust execution without any evidence against the person involved. This is not just any individual doing this; it is a company that makes millions of dollars in sales on Amazon. My question is, why does Amazon not request any documentation from these companies that put us in this situation, while they demand invoices for all purchases from small sellers like us for the past 365 days? In cases where they accuse us based solely on the representative's statement, why do they not ask these companies to provide proof of their claims? Because if they had such a request, it would be impossible for the company mentioned in the email to substantiate what they are claiming.
Thank you
Seller_nRFmxiQg4EGrw
Yet of the two of us, only one is facing suspension.
I guess you don't bother reading the forums. Happens all the time. In fact, requiring proper INVOICES and often written authorization is the norm. Yes, there may be times where Amazon accepts a receipt, but I for one would not be willing to bet my business on it.
You're once again confusing "ungating" with "proving authenticity". I will agree with you 100% that it's wrong for Amazon to allow you to sell a product with less documentation than will be required if there are any problems, but the fact is that it's been like this for a long time.
To prove authenticity, more times than not, you need an actual INVOICE from an authorized WHOLESALE supplier; and in many of those cases, you also need LoA from the brand.
Account deactivation due to a major brand company having a good faith belief that our products are counterfeit. Is that fair?
As a small, women-owned, family-operated business, we take great pride in conducting our operations in full compliance with Amazon's ethical and business standards. However, we were recently notified of a counterfeit violation, which has led to the deactivation of our seller account.
We fully understand that counterfeit products are strictly prohibited on Amazon. For this reason, we source all of our products directly from reputable and trusted suppliers. We are confident that we have never sold counterfeit products in our Amazon store. We hardly understand why we received this notification. There seems to be a mistake, so we emailed the brand owner to resolve this misunderstanding. We informed them where we purchased the products and provided all the documents to prove that we did not sell counterfeit items.
The company's Senior Director of E-Commerce replied to us, stating in the email, “You are absolutely not a small, women-owned, family-operated business. You have over 40 Amazon Seller accounts, some of which have been found carrying counterfeit products of ours. Due to the severity of the situation, we have a good faith belief that your products are counterfeit, and we will not be retracting the violation.” It is totally unacceptable for such a major brand to unjustly blame other sellers like this. We are a small company and we have only one Amazon account.
We upload all documents, including the brand's reply email to Amazon, to demonstrate that we did not do anything wrong, but unfortunately, our account remains inactive.
We just want to ask: is this fair?
Thank you.
Account deactivation due to a major brand company having a good faith belief that our products are counterfeit. Is that fair?
As a small, women-owned, family-operated business, we take great pride in conducting our operations in full compliance with Amazon's ethical and business standards. However, we were recently notified of a counterfeit violation, which has led to the deactivation of our seller account.
We fully understand that counterfeit products are strictly prohibited on Amazon. For this reason, we source all of our products directly from reputable and trusted suppliers. We are confident that we have never sold counterfeit products in our Amazon store. We hardly understand why we received this notification. There seems to be a mistake, so we emailed the brand owner to resolve this misunderstanding. We informed them where we purchased the products and provided all the documents to prove that we did not sell counterfeit items.
The company's Senior Director of E-Commerce replied to us, stating in the email, “You are absolutely not a small, women-owned, family-operated business. You have over 40 Amazon Seller accounts, some of which have been found carrying counterfeit products of ours. Due to the severity of the situation, we have a good faith belief that your products are counterfeit, and we will not be retracting the violation.” It is totally unacceptable for such a major brand to unjustly blame other sellers like this. We are a small company and we have only one Amazon account.
We upload all documents, including the brand's reply email to Amazon, to demonstrate that we did not do anything wrong, but unfortunately, our account remains inactive.
We just want to ask: is this fair?
Thank you.
17 replies
17 replies
Seller_OvL8C4BJWiuS9
Doesn't really matter if the authenticity is real or not, you cannot prove it with valid invoices from the brand or an LOA. The suppliers do not have authorization for you to sell as a 3rd party seller on a marketplace.
Seller_nRFmxiQg4EGrw
Most certainly untrue. Walmart and CVS are NOT "trusted suppliers"; they are retail stores.
You need INVOICES. In fact, the document requirements for counterfeit claims are MORE strict, not less, than what is required for ungating.
No, saying that they can't PROVE that their items are authentic. Until they are questioned, no problem. But you may notice that many of the RA proponents who always jumped in to criticize anyone saying that it wasn't a good idea are no longer here; maybe you can figure out why.
Perhaps you should spend some time reading the forums; you'll see that you're not the first person claiming that RA is fine, but not getting away with it. You might even run across some of the many posts by mods stating that your claims are incorrect.
Seller_YG238RoAdStGa
@Danny_Amazon @Emet_Amazon @Atlas_Amazon @Michelle_Amazon @Jim_Amazon
As a small, women-owned, family-operated business, we take great pride in conducting our operations in full compliance with Amazon's ethical and business standards. However, we were recently notified of a counterfeit violation, which has led to the deactivation of our seller account.
We fully understand that counterfeit products are strictly prohibited on Amazon. For this reason, we source all of our products directly from reputable and trusted suppliers. We are confident that we have never sold counterfeit products in our Amazon store. We hardly understand why we received this notification. There seems to be a mistake, so we emailed the brand owner to resolve this misunderstanding. We informed them where we purchased the products and provided all the documents to prove that we did not sell counterfeit items.
The company's Senior Director of E-Commerce replied to us, stating in the email, “You are absolutely not a small, women-owned, family-operated business. You have over 40 Amazon Seller accounts, some of which have been found carrying counterfeit products of ours. Due to the severity of the situation, we have a good faith belief that your products are counterfeit, and we will not be retracting the violation.” It is totally unacceptable for such a major brand to unjustly blame other sellers like this. We are a small company and we have only one Amazon account.
We upload all documents, including the brand's reply email to Amazon, to demonstrate that we did not do anything wrong, but unfortunately, our account remains inactive.
Case ID: 16629508481
I wanted to highlight the issue in the email that I shared here, which clearly aims to prove that my account does not sell counterfeit products. The email from the company representative states that my firm has 40 Amazon accounts, and such claims amount to an unjust execution without any evidence against the person involved. This is not just any individual doing this; it is a company that makes millions of dollars in sales on Amazon. My question is, why does Amazon not request any documentation from these companies that put us in this situation, while they demand invoices for all purchases from small sellers like us for the past 365 days? In cases where they accuse us based solely on the representative's statement, why do they not ask these companies to provide proof of their claims? Because if they had such a request, it would be impossible for the company mentioned in the email to substantiate what they are claiming.
Thank you
Seller_nRFmxiQg4EGrw
Yet of the two of us, only one is facing suspension.
I guess you don't bother reading the forums. Happens all the time. In fact, requiring proper INVOICES and often written authorization is the norm. Yes, there may be times where Amazon accepts a receipt, but I for one would not be willing to bet my business on it.
You're once again confusing "ungating" with "proving authenticity". I will agree with you 100% that it's wrong for Amazon to allow you to sell a product with less documentation than will be required if there are any problems, but the fact is that it's been like this for a long time.
To prove authenticity, more times than not, you need an actual INVOICE from an authorized WHOLESALE supplier; and in many of those cases, you also need LoA from the brand.
Seller_OvL8C4BJWiuS9
Doesn't really matter if the authenticity is real or not, you cannot prove it with valid invoices from the brand or an LOA. The suppliers do not have authorization for you to sell as a 3rd party seller on a marketplace.
Seller_OvL8C4BJWiuS9
Doesn't really matter if the authenticity is real or not, you cannot prove it with valid invoices from the brand or an LOA. The suppliers do not have authorization for you to sell as a 3rd party seller on a marketplace.
Seller_nRFmxiQg4EGrw
Most certainly untrue. Walmart and CVS are NOT "trusted suppliers"; they are retail stores.
You need INVOICES. In fact, the document requirements for counterfeit claims are MORE strict, not less, than what is required for ungating.
No, saying that they can't PROVE that their items are authentic. Until they are questioned, no problem. But you may notice that many of the RA proponents who always jumped in to criticize anyone saying that it wasn't a good idea are no longer here; maybe you can figure out why.
Perhaps you should spend some time reading the forums; you'll see that you're not the first person claiming that RA is fine, but not getting away with it. You might even run across some of the many posts by mods stating that your claims are incorrect.
Seller_nRFmxiQg4EGrw
Most certainly untrue. Walmart and CVS are NOT "trusted suppliers"; they are retail stores.
You need INVOICES. In fact, the document requirements for counterfeit claims are MORE strict, not less, than what is required for ungating.
No, saying that they can't PROVE that their items are authentic. Until they are questioned, no problem. But you may notice that many of the RA proponents who always jumped in to criticize anyone saying that it wasn't a good idea are no longer here; maybe you can figure out why.
Perhaps you should spend some time reading the forums; you'll see that you're not the first person claiming that RA is fine, but not getting away with it. You might even run across some of the many posts by mods stating that your claims are incorrect.
Seller_YG238RoAdStGa
@Danny_Amazon @Emet_Amazon @Atlas_Amazon @Michelle_Amazon @Jim_Amazon
As a small, women-owned, family-operated business, we take great pride in conducting our operations in full compliance with Amazon's ethical and business standards. However, we were recently notified of a counterfeit violation, which has led to the deactivation of our seller account.
We fully understand that counterfeit products are strictly prohibited on Amazon. For this reason, we source all of our products directly from reputable and trusted suppliers. We are confident that we have never sold counterfeit products in our Amazon store. We hardly understand why we received this notification. There seems to be a mistake, so we emailed the brand owner to resolve this misunderstanding. We informed them where we purchased the products and provided all the documents to prove that we did not sell counterfeit items.
The company's Senior Director of E-Commerce replied to us, stating in the email, “You are absolutely not a small, women-owned, family-operated business. You have over 40 Amazon Seller accounts, some of which have been found carrying counterfeit products of ours. Due to the severity of the situation, we have a good faith belief that your products are counterfeit, and we will not be retracting the violation.” It is totally unacceptable for such a major brand to unjustly blame other sellers like this. We are a small company and we have only one Amazon account.
We upload all documents, including the brand's reply email to Amazon, to demonstrate that we did not do anything wrong, but unfortunately, our account remains inactive.
Case ID: 16629508481
I wanted to highlight the issue in the email that I shared here, which clearly aims to prove that my account does not sell counterfeit products. The email from the company representative states that my firm has 40 Amazon accounts, and such claims amount to an unjust execution without any evidence against the person involved. This is not just any individual doing this; it is a company that makes millions of dollars in sales on Amazon. My question is, why does Amazon not request any documentation from these companies that put us in this situation, while they demand invoices for all purchases from small sellers like us for the past 365 days? In cases where they accuse us based solely on the representative's statement, why do they not ask these companies to provide proof of their claims? Because if they had such a request, it would be impossible for the company mentioned in the email to substantiate what they are claiming.
Thank you
Seller_YG238RoAdStGa
@Danny_Amazon @Emet_Amazon @Atlas_Amazon @Michelle_Amazon @Jim_Amazon
As a small, women-owned, family-operated business, we take great pride in conducting our operations in full compliance with Amazon's ethical and business standards. However, we were recently notified of a counterfeit violation, which has led to the deactivation of our seller account.
We fully understand that counterfeit products are strictly prohibited on Amazon. For this reason, we source all of our products directly from reputable and trusted suppliers. We are confident that we have never sold counterfeit products in our Amazon store. We hardly understand why we received this notification. There seems to be a mistake, so we emailed the brand owner to resolve this misunderstanding. We informed them where we purchased the products and provided all the documents to prove that we did not sell counterfeit items.
The company's Senior Director of E-Commerce replied to us, stating in the email, “You are absolutely not a small, women-owned, family-operated business. You have over 40 Amazon Seller accounts, some of which have been found carrying counterfeit products of ours. Due to the severity of the situation, we have a good faith belief that your products are counterfeit, and we will not be retracting the violation.” It is totally unacceptable for such a major brand to unjustly blame other sellers like this. We are a small company and we have only one Amazon account.
We upload all documents, including the brand's reply email to Amazon, to demonstrate that we did not do anything wrong, but unfortunately, our account remains inactive.
Case ID: 16629508481
I wanted to highlight the issue in the email that I shared here, which clearly aims to prove that my account does not sell counterfeit products. The email from the company representative states that my firm has 40 Amazon accounts, and such claims amount to an unjust execution without any evidence against the person involved. This is not just any individual doing this; it is a company that makes millions of dollars in sales on Amazon. My question is, why does Amazon not request any documentation from these companies that put us in this situation, while they demand invoices for all purchases from small sellers like us for the past 365 days? In cases where they accuse us based solely on the representative's statement, why do they not ask these companies to provide proof of their claims? Because if they had such a request, it would be impossible for the company mentioned in the email to substantiate what they are claiming.
Thank you
Seller_nRFmxiQg4EGrw
Yet of the two of us, only one is facing suspension.
I guess you don't bother reading the forums. Happens all the time. In fact, requiring proper INVOICES and often written authorization is the norm. Yes, there may be times where Amazon accepts a receipt, but I for one would not be willing to bet my business on it.
You're once again confusing "ungating" with "proving authenticity". I will agree with you 100% that it's wrong for Amazon to allow you to sell a product with less documentation than will be required if there are any problems, but the fact is that it's been like this for a long time.
To prove authenticity, more times than not, you need an actual INVOICE from an authorized WHOLESALE supplier; and in many of those cases, you also need LoA from the brand.
Seller_nRFmxiQg4EGrw
Yet of the two of us, only one is facing suspension.
I guess you don't bother reading the forums. Happens all the time. In fact, requiring proper INVOICES and often written authorization is the norm. Yes, there may be times where Amazon accepts a receipt, but I for one would not be willing to bet my business on it.
You're once again confusing "ungating" with "proving authenticity". I will agree with you 100% that it's wrong for Amazon to allow you to sell a product with less documentation than will be required if there are any problems, but the fact is that it's been like this for a long time.
To prove authenticity, more times than not, you need an actual INVOICE from an authorized WHOLESALE supplier; and in many of those cases, you also need LoA from the brand.
