Unauthorized Seller Hijacking Our Listing – Immediate Action Required
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Seller_VvnhX5RrBNTsQ

Unauthorized Seller Hijacking Our Listing – Immediate Action Required

Dear Amazon Seller Support,

We are experiencing a critical issue with an unauthorized seller hijacking our listing, and we need immediate assistance. The hijacker is listing counterfeit products from China under our brand without our authorization.

Trademark Status: Pending approval (We attempted to report this through Amazon's system, but it only allows us to file a complaint by ordering the hijacker’s product and providing images upon delivery). However, this approach is flawed because:

  • The hijacker may never ship the order, further delaying enforcement.
  • Delivery could take months, allowing continued damage to our brand and customer trust.
  • By the time Amazon takes action, the hijacker may switch accounts and continue reselling.

This loophole is being exploited to bypass enforcement, and we request Amazon’s immediate intervention before more customers are misled.

We are ready to provide invoices, proof of product authenticity, and any necessary business documentation to confirm our ownership. We urge Amazon to take proactive action and remove this unauthorized seller before further damage occurs.

We appreciate your prompt attention to this matter and look forward to your support in protecting our brand and customers.

Best regards,

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Tags:Brand Registry, Counterfeit, Counterfeit Crimes Unit, Intellectual property infringements, Transparency
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Jim_Amazon

@Seller_VvnhX5RrBNTsQ

I've followed up with you on the original thread you created HERE and we will keep all communication on this issue there.

In the future, please refrain from creating multiple threads on the same topic and it is against our Community Guidelines.

-Jim

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