Order refunded not one, two, three, but FOUR years after purchase!
We just found out through an FBA removal that Amazon refunded a buyer for a product purchased FOUR years ago. The item hasn’t been in our inventory since 2017, and we tracked a refund done last month for this item and the original order was placed in 2017.
We requested a reimbursement.
Want to know what Amazon says?
“To ensure a great customer experience, we may accept returns beyond the timeframe stated in the policies. Amazon may make case-by-case exceptions and accept return requests beyond 30 days of receipt.”
Then they said no reimbursement is due.
Amazon. An exception would be 60, 90 or maybe even a little more days after 90 days.
NOT ONE THOUSAND FOUR HUNDRED AND SIXTY DAYS LATER!!!
This helps NO ONE! The customer wasn’t going to not come back to Amazon because a refund was denied this far later, they obviously were just trying to get a refund and to see what would happen, and Amazon bit, so now they got a free rental of our product for FOUR years.
I’ve seen a lot of stuff here over the last like 10 years. Never have I seen this.
Amazon - DO BETTER!
Order refunded not one, two, three, but FOUR years after purchase!
We just found out through an FBA removal that Amazon refunded a buyer for a product purchased FOUR years ago. The item hasn’t been in our inventory since 2017, and we tracked a refund done last month for this item and the original order was placed in 2017.
We requested a reimbursement.
Want to know what Amazon says?
“To ensure a great customer experience, we may accept returns beyond the timeframe stated in the policies. Amazon may make case-by-case exceptions and accept return requests beyond 30 days of receipt.”
Then they said no reimbursement is due.
Amazon. An exception would be 60, 90 or maybe even a little more days after 90 days.
NOT ONE THOUSAND FOUR HUNDRED AND SIXTY DAYS LATER!!!
This helps NO ONE! The customer wasn’t going to not come back to Amazon because a refund was denied this far later, they obviously were just trying to get a refund and to see what would happen, and Amazon bit, so now they got a free rental of our product for FOUR years.
I’ve seen a lot of stuff here over the last like 10 years. Never have I seen this.
Amazon - DO BETTER!
121 replies
Seller_JSkKTxOgzk1ON
Sweet, time to return my PS4 and get a PS5.
Seller_ZEJMPO3MuQvZB
That’s great customer service! I bet the customer was even shocked!
Seller_0O69KFvrK41OD
Welcome to FBA,
That was the straw that broke the camels back for us. A refund that was excepted way out of the refund range and the item was returned destroyed.
This was 7 years ago and Amazon still has not changed the form letter one bit.
Seller_4FofJ6OqBc0fB
Wow, I would never in my life send any of my inventory to FBA or any other such remote shipping agency. I’ve had to downsize my housing, therefore also my stock of books for sale. But at least I’m in control of it. That’s just awful and wrong.
Seller_c3edQ4aTtFaqo
A perfect example of how amazon will do whatever it takes to take the ownership of your money to be the earth’s most customer-centric company.
Seller_AeetR16jsfbDr
big_sell, I am sorry that happened to you, Amazon had no right to issue a credit on the item that you sold, Amazon has a return window, end of story. Something similar happened to us but was close to a year later, which is still ridiculous. We had FBA customer buy our product; claim it was defective and send back the old product. Because it was FBA, it took months to get the product back and inform Amazon. We pay fees to sell the product FBA; the customer return charges; the Amazon warehouse to us charge and then to find out we got a five year old used product back was frustrating.
Then trying to navigate the Amazon refund process via FBA, who know what an LPN # was or where to find it. We got a fraction of our costs incurred in the transaction back. These moments really suck.
I hope you can make it up in Volume!
Seller_S2tUndox1JKON
Amazon once allowed a full refund 8 months later. Buyer was also able to keep the items “because they no longer needed it”. Took the L and amazon didn’t help.
Seller_nwfBAjjFfyKge
Buyers of my FBA listings get refunded immediately on the first scan even without verifying returned content.
When I actually returned an item Sold by Amazon I have not been refunded till Amazon verified the content of the merchandise returned.
Very unfair policy.
Seller_m3l8fEb7sxpdR
I would continue to appeal the refund until they stopped denying it then post the final denial letter on here. The Amazon moderators do monitor the forum and do act when they feel it is appropriate. A four year later return, unless it was opened four years ago, is quite unreasonable for any product. Heck, most small business retailers have gone out of business in the past four years (maybe not most, but a staggering amount of them).
For as far as the warranty folks go, warranties are usually by manufacturers, not retailers. Retailers advertise, sell, and distribute product to the marketplace, manufacturers make and distribute product to the the retail marketplace - at least that is how it used to work.
Once the refund appeals are exhausted (which is rather quick), file a safe-T claim. It will most likely be denied auto-bot as well, then post it here. Hopefully seaMod or someone else will agree that a four year return period is a little too long. Our options for dealing with Amazon are extremely limited, this is the most effective route that I have seen over the past four years or so now. I bought a bunch of printers on Amazon four years ago … maybe I should return them! oops … threw them out two years ago. Was it a returnless refund? … just joking, sort of. Good luck !
Order refunded not one, two, three, but FOUR years after purchase!
We just found out through an FBA removal that Amazon refunded a buyer for a product purchased FOUR years ago. The item hasn’t been in our inventory since 2017, and we tracked a refund done last month for this item and the original order was placed in 2017.
We requested a reimbursement.
Want to know what Amazon says?
“To ensure a great customer experience, we may accept returns beyond the timeframe stated in the policies. Amazon may make case-by-case exceptions and accept return requests beyond 30 days of receipt.”
Then they said no reimbursement is due.
Amazon. An exception would be 60, 90 or maybe even a little more days after 90 days.
NOT ONE THOUSAND FOUR HUNDRED AND SIXTY DAYS LATER!!!
This helps NO ONE! The customer wasn’t going to not come back to Amazon because a refund was denied this far later, they obviously were just trying to get a refund and to see what would happen, and Amazon bit, so now they got a free rental of our product for FOUR years.
I’ve seen a lot of stuff here over the last like 10 years. Never have I seen this.
Amazon - DO BETTER!
Order refunded not one, two, three, but FOUR years after purchase!
We just found out through an FBA removal that Amazon refunded a buyer for a product purchased FOUR years ago. The item hasn’t been in our inventory since 2017, and we tracked a refund done last month for this item and the original order was placed in 2017.
We requested a reimbursement.
Want to know what Amazon says?
“To ensure a great customer experience, we may accept returns beyond the timeframe stated in the policies. Amazon may make case-by-case exceptions and accept return requests beyond 30 days of receipt.”
Then they said no reimbursement is due.
Amazon. An exception would be 60, 90 or maybe even a little more days after 90 days.
NOT ONE THOUSAND FOUR HUNDRED AND SIXTY DAYS LATER!!!
This helps NO ONE! The customer wasn’t going to not come back to Amazon because a refund was denied this far later, they obviously were just trying to get a refund and to see what would happen, and Amazon bit, so now they got a free rental of our product for FOUR years.
I’ve seen a lot of stuff here over the last like 10 years. Never have I seen this.
Amazon - DO BETTER!
Order refunded not one, two, three, but FOUR years after purchase!
We just found out through an FBA removal that Amazon refunded a buyer for a product purchased FOUR years ago. The item hasn’t been in our inventory since 2017, and we tracked a refund done last month for this item and the original order was placed in 2017.
We requested a reimbursement.
Want to know what Amazon says?
“To ensure a great customer experience, we may accept returns beyond the timeframe stated in the policies. Amazon may make case-by-case exceptions and accept return requests beyond 30 days of receipt.”
Then they said no reimbursement is due.
Amazon. An exception would be 60, 90 or maybe even a little more days after 90 days.
NOT ONE THOUSAND FOUR HUNDRED AND SIXTY DAYS LATER!!!
This helps NO ONE! The customer wasn’t going to not come back to Amazon because a refund was denied this far later, they obviously were just trying to get a refund and to see what would happen, and Amazon bit, so now they got a free rental of our product for FOUR years.
I’ve seen a lot of stuff here over the last like 10 years. Never have I seen this.
Amazon - DO BETTER!
121 replies
121 replies
Seller_JSkKTxOgzk1ON
Sweet, time to return my PS4 and get a PS5.
Seller_ZEJMPO3MuQvZB
That’s great customer service! I bet the customer was even shocked!
Seller_0O69KFvrK41OD
Welcome to FBA,
That was the straw that broke the camels back for us. A refund that was excepted way out of the refund range and the item was returned destroyed.
This was 7 years ago and Amazon still has not changed the form letter one bit.
Seller_4FofJ6OqBc0fB
Wow, I would never in my life send any of my inventory to FBA or any other such remote shipping agency. I’ve had to downsize my housing, therefore also my stock of books for sale. But at least I’m in control of it. That’s just awful and wrong.
Seller_c3edQ4aTtFaqo
A perfect example of how amazon will do whatever it takes to take the ownership of your money to be the earth’s most customer-centric company.
Seller_AeetR16jsfbDr
big_sell, I am sorry that happened to you, Amazon had no right to issue a credit on the item that you sold, Amazon has a return window, end of story. Something similar happened to us but was close to a year later, which is still ridiculous. We had FBA customer buy our product; claim it was defective and send back the old product. Because it was FBA, it took months to get the product back and inform Amazon. We pay fees to sell the product FBA; the customer return charges; the Amazon warehouse to us charge and then to find out we got a five year old used product back was frustrating.
Then trying to navigate the Amazon refund process via FBA, who know what an LPN # was or where to find it. We got a fraction of our costs incurred in the transaction back. These moments really suck.
I hope you can make it up in Volume!
Seller_S2tUndox1JKON
Amazon once allowed a full refund 8 months later. Buyer was also able to keep the items “because they no longer needed it”. Took the L and amazon didn’t help.
Seller_nwfBAjjFfyKge
Buyers of my FBA listings get refunded immediately on the first scan even without verifying returned content.
When I actually returned an item Sold by Amazon I have not been refunded till Amazon verified the content of the merchandise returned.
Very unfair policy.
Seller_m3l8fEb7sxpdR
I would continue to appeal the refund until they stopped denying it then post the final denial letter on here. The Amazon moderators do monitor the forum and do act when they feel it is appropriate. A four year later return, unless it was opened four years ago, is quite unreasonable for any product. Heck, most small business retailers have gone out of business in the past four years (maybe not most, but a staggering amount of them).
For as far as the warranty folks go, warranties are usually by manufacturers, not retailers. Retailers advertise, sell, and distribute product to the marketplace, manufacturers make and distribute product to the the retail marketplace - at least that is how it used to work.
Once the refund appeals are exhausted (which is rather quick), file a safe-T claim. It will most likely be denied auto-bot as well, then post it here. Hopefully seaMod or someone else will agree that a four year return period is a little too long. Our options for dealing with Amazon are extremely limited, this is the most effective route that I have seen over the past four years or so now. I bought a bunch of printers on Amazon four years ago … maybe I should return them! oops … threw them out two years ago. Was it a returnless refund? … just joking, sort of. Good luck !
Seller_JSkKTxOgzk1ON
Sweet, time to return my PS4 and get a PS5.
Seller_JSkKTxOgzk1ON
Sweet, time to return my PS4 and get a PS5.
Seller_ZEJMPO3MuQvZB
That’s great customer service! I bet the customer was even shocked!
Seller_ZEJMPO3MuQvZB
That’s great customer service! I bet the customer was even shocked!
Seller_0O69KFvrK41OD
Welcome to FBA,
That was the straw that broke the camels back for us. A refund that was excepted way out of the refund range and the item was returned destroyed.
This was 7 years ago and Amazon still has not changed the form letter one bit.
Seller_0O69KFvrK41OD
Welcome to FBA,
That was the straw that broke the camels back for us. A refund that was excepted way out of the refund range and the item was returned destroyed.
This was 7 years ago and Amazon still has not changed the form letter one bit.
Seller_4FofJ6OqBc0fB
Wow, I would never in my life send any of my inventory to FBA or any other such remote shipping agency. I’ve had to downsize my housing, therefore also my stock of books for sale. But at least I’m in control of it. That’s just awful and wrong.
Seller_4FofJ6OqBc0fB
Wow, I would never in my life send any of my inventory to FBA or any other such remote shipping agency. I’ve had to downsize my housing, therefore also my stock of books for sale. But at least I’m in control of it. That’s just awful and wrong.
Seller_c3edQ4aTtFaqo
A perfect example of how amazon will do whatever it takes to take the ownership of your money to be the earth’s most customer-centric company.
Seller_c3edQ4aTtFaqo
A perfect example of how amazon will do whatever it takes to take the ownership of your money to be the earth’s most customer-centric company.
Seller_AeetR16jsfbDr
big_sell, I am sorry that happened to you, Amazon had no right to issue a credit on the item that you sold, Amazon has a return window, end of story. Something similar happened to us but was close to a year later, which is still ridiculous. We had FBA customer buy our product; claim it was defective and send back the old product. Because it was FBA, it took months to get the product back and inform Amazon. We pay fees to sell the product FBA; the customer return charges; the Amazon warehouse to us charge and then to find out we got a five year old used product back was frustrating.
Then trying to navigate the Amazon refund process via FBA, who know what an LPN # was or where to find it. We got a fraction of our costs incurred in the transaction back. These moments really suck.
I hope you can make it up in Volume!
Seller_AeetR16jsfbDr
big_sell, I am sorry that happened to you, Amazon had no right to issue a credit on the item that you sold, Amazon has a return window, end of story. Something similar happened to us but was close to a year later, which is still ridiculous. We had FBA customer buy our product; claim it was defective and send back the old product. Because it was FBA, it took months to get the product back and inform Amazon. We pay fees to sell the product FBA; the customer return charges; the Amazon warehouse to us charge and then to find out we got a five year old used product back was frustrating.
Then trying to navigate the Amazon refund process via FBA, who know what an LPN # was or where to find it. We got a fraction of our costs incurred in the transaction back. These moments really suck.
I hope you can make it up in Volume!
Seller_S2tUndox1JKON
Amazon once allowed a full refund 8 months later. Buyer was also able to keep the items “because they no longer needed it”. Took the L and amazon didn’t help.
Seller_S2tUndox1JKON
Amazon once allowed a full refund 8 months later. Buyer was also able to keep the items “because they no longer needed it”. Took the L and amazon didn’t help.
Seller_nwfBAjjFfyKge
Buyers of my FBA listings get refunded immediately on the first scan even without verifying returned content.
When I actually returned an item Sold by Amazon I have not been refunded till Amazon verified the content of the merchandise returned.
Very unfair policy.
Seller_nwfBAjjFfyKge
Buyers of my FBA listings get refunded immediately on the first scan even without verifying returned content.
When I actually returned an item Sold by Amazon I have not been refunded till Amazon verified the content of the merchandise returned.
Very unfair policy.
Seller_m3l8fEb7sxpdR
I would continue to appeal the refund until they stopped denying it then post the final denial letter on here. The Amazon moderators do monitor the forum and do act when they feel it is appropriate. A four year later return, unless it was opened four years ago, is quite unreasonable for any product. Heck, most small business retailers have gone out of business in the past four years (maybe not most, but a staggering amount of them).
For as far as the warranty folks go, warranties are usually by manufacturers, not retailers. Retailers advertise, sell, and distribute product to the marketplace, manufacturers make and distribute product to the the retail marketplace - at least that is how it used to work.
Once the refund appeals are exhausted (which is rather quick), file a safe-T claim. It will most likely be denied auto-bot as well, then post it here. Hopefully seaMod or someone else will agree that a four year return period is a little too long. Our options for dealing with Amazon are extremely limited, this is the most effective route that I have seen over the past four years or so now. I bought a bunch of printers on Amazon four years ago … maybe I should return them! oops … threw them out two years ago. Was it a returnless refund? … just joking, sort of. Good luck !
Seller_m3l8fEb7sxpdR
I would continue to appeal the refund until they stopped denying it then post the final denial letter on here. The Amazon moderators do monitor the forum and do act when they feel it is appropriate. A four year later return, unless it was opened four years ago, is quite unreasonable for any product. Heck, most small business retailers have gone out of business in the past four years (maybe not most, but a staggering amount of them).
For as far as the warranty folks go, warranties are usually by manufacturers, not retailers. Retailers advertise, sell, and distribute product to the marketplace, manufacturers make and distribute product to the the retail marketplace - at least that is how it used to work.
Once the refund appeals are exhausted (which is rather quick), file a safe-T claim. It will most likely be denied auto-bot as well, then post it here. Hopefully seaMod or someone else will agree that a four year return period is a little too long. Our options for dealing with Amazon are extremely limited, this is the most effective route that I have seen over the past four years or so now. I bought a bunch of printers on Amazon four years ago … maybe I should return them! oops … threw them out two years ago. Was it a returnless refund? … just joking, sort of. Good luck !
