Abusive Customer- Can I block?
@Sandy_Amazon
Hello- I have a buyer who continually orders from me, has problems with my product after receiving it, or perhaps shipment was delayed (because of the carrier) and then verbally abuses me and my staff via messages. He even went so far as to type up a nasty letter cursing me and included it in a return he sent back. He does this on other selling platforms as well. What can I do about this unacceptable behavior? Block his orders?
Abusive Customer- Can I block?
@Sandy_Amazon
Hello- I have a buyer who continually orders from me, has problems with my product after receiving it, or perhaps shipment was delayed (because of the carrier) and then verbally abuses me and my staff via messages. He even went so far as to type up a nasty letter cursing me and included it in a return he sent back. He does this on other selling platforms as well. What can I do about this unacceptable behavior? Block his orders?
2 replies
Seller_kIukTwdhvntAp
"What can I do about this unacceptable behavior? Block his orders? "
You can't block anyone here. I have not had to report a buyer for anything they sent to me in the mail but I have used the 'report' system for documented items in the Amazon system.
IF you can, scan the letter they sent (hopefully they signed it) and attach it to a complaint in the Amazon system.
The BEST solution for those jerks is to only sell that item on eBay where we CAN block buyers.
I am currently down to 51 blocks! The best thing is that when they abandon their account (or get banned by eBay) their names are removed from the list. Nearly all of my blocks are for time wasters. All questions and no orders.
Seller_PTpw5SQTsiboc
Here is the link to file "An abusive message was sent by a buyer" https://sellercentral.amazon.com/abuse-submission/index.html?ref=ahd_asf
Abusive Customer- Can I block?
@Sandy_Amazon
Hello- I have a buyer who continually orders from me, has problems with my product after receiving it, or perhaps shipment was delayed (because of the carrier) and then verbally abuses me and my staff via messages. He even went so far as to type up a nasty letter cursing me and included it in a return he sent back. He does this on other selling platforms as well. What can I do about this unacceptable behavior? Block his orders?
Abusive Customer- Can I block?
@Sandy_Amazon
Hello- I have a buyer who continually orders from me, has problems with my product after receiving it, or perhaps shipment was delayed (because of the carrier) and then verbally abuses me and my staff via messages. He even went so far as to type up a nasty letter cursing me and included it in a return he sent back. He does this on other selling platforms as well. What can I do about this unacceptable behavior? Block his orders?
Abusive Customer- Can I block?
@Sandy_Amazon
Hello- I have a buyer who continually orders from me, has problems with my product after receiving it, or perhaps shipment was delayed (because of the carrier) and then verbally abuses me and my staff via messages. He even went so far as to type up a nasty letter cursing me and included it in a return he sent back. He does this on other selling platforms as well. What can I do about this unacceptable behavior? Block his orders?
2 replies
2 replies
Seller_kIukTwdhvntAp
"What can I do about this unacceptable behavior? Block his orders? "
You can't block anyone here. I have not had to report a buyer for anything they sent to me in the mail but I have used the 'report' system for documented items in the Amazon system.
IF you can, scan the letter they sent (hopefully they signed it) and attach it to a complaint in the Amazon system.
The BEST solution for those jerks is to only sell that item on eBay where we CAN block buyers.
I am currently down to 51 blocks! The best thing is that when they abandon their account (or get banned by eBay) their names are removed from the list. Nearly all of my blocks are for time wasters. All questions and no orders.
Seller_PTpw5SQTsiboc
Here is the link to file "An abusive message was sent by a buyer" https://sellercentral.amazon.com/abuse-submission/index.html?ref=ahd_asf
Seller_kIukTwdhvntAp
"What can I do about this unacceptable behavior? Block his orders? "
You can't block anyone here. I have not had to report a buyer for anything they sent to me in the mail but I have used the 'report' system for documented items in the Amazon system.
IF you can, scan the letter they sent (hopefully they signed it) and attach it to a complaint in the Amazon system.
The BEST solution for those jerks is to only sell that item on eBay where we CAN block buyers.
I am currently down to 51 blocks! The best thing is that when they abandon their account (or get banned by eBay) their names are removed from the list. Nearly all of my blocks are for time wasters. All questions and no orders.
Seller_kIukTwdhvntAp
"What can I do about this unacceptable behavior? Block his orders? "
You can't block anyone here. I have not had to report a buyer for anything they sent to me in the mail but I have used the 'report' system for documented items in the Amazon system.
IF you can, scan the letter they sent (hopefully they signed it) and attach it to a complaint in the Amazon system.
The BEST solution for those jerks is to only sell that item on eBay where we CAN block buyers.
I am currently down to 51 blocks! The best thing is that when they abandon their account (or get banned by eBay) their names are removed from the list. Nearly all of my blocks are for time wasters. All questions and no orders.
Seller_PTpw5SQTsiboc
Here is the link to file "An abusive message was sent by a buyer" https://sellercentral.amazon.com/abuse-submission/index.html?ref=ahd_asf
Seller_PTpw5SQTsiboc
Here is the link to file "An abusive message was sent by a buyer" https://sellercentral.amazon.com/abuse-submission/index.html?ref=ahd_asf
