"URGENT: Amazon Account Deactivation – Need Help with Documents for Reinstatement!"
"Hello everyone,
My Amazon seller account has been deactivated, and Amazon is saying that there’s suspicion of fraud or illegal activity on my account. I haven’t done anything wrong, but now they are also asking for identity verification documents under the Inform Consumer Act in the Account Health section.
Does anyone have experience with this? Can you guide me on what documents I should submit to resolve this? Your advice would be really helpful. Thank you!"
2 replies
Seller_kIukTwdhvntAp
"Can you guide me on what documents I should submit to resolve this? "
You have to look at the list that they provided you.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Emet_Amazon
Hello @Seller_16nm8aF6XE2Au,
Thank you for posting your concerns with your account deactivation
As mentioned by @Seller_kIukTwdhvntAp I would recommend posting your original deactivation notice in its entirety so I can confirm the phrasing associated with it to verify what documents will be needed to address this type of situation.
This is going to be a separate issue all together. We are required to verify the INFORM Consumer Act information annually thus you are likely receiving this request separately. I would focus primarily on the first mentioned concern as this would be the primary reason for deactivation in these situation. Once we have more information we will be able to offer more guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
"URGENT: Amazon Account Deactivation – Need Help with Documents for Reinstatement!"
"Hello everyone,
My Amazon seller account has been deactivated, and Amazon is saying that there’s suspicion of fraud or illegal activity on my account. I haven’t done anything wrong, but now they are also asking for identity verification documents under the Inform Consumer Act in the Account Health section.
Does anyone have experience with this? Can you guide me on what documents I should submit to resolve this? Your advice would be really helpful. Thank you!"
"URGENT: Amazon Account Deactivation – Need Help with Documents for Reinstatement!"
"Hello everyone,
My Amazon seller account has been deactivated, and Amazon is saying that there’s suspicion of fraud or illegal activity on my account. I haven’t done anything wrong, but now they are also asking for identity verification documents under the Inform Consumer Act in the Account Health section.
Does anyone have experience with this? Can you guide me on what documents I should submit to resolve this? Your advice would be really helpful. Thank you!"
2 replies
2 replies
Seller_kIukTwdhvntAp
"Can you guide me on what documents I should submit to resolve this? "
You have to look at the list that they provided you.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Emet_Amazon
Hello @Seller_16nm8aF6XE2Au,
Thank you for posting your concerns with your account deactivation
As mentioned by @Seller_kIukTwdhvntAp I would recommend posting your original deactivation notice in its entirety so I can confirm the phrasing associated with it to verify what documents will be needed to address this type of situation.
This is going to be a separate issue all together. We are required to verify the INFORM Consumer Act information annually thus you are likely receiving this request separately. I would focus primarily on the first mentioned concern as this would be the primary reason for deactivation in these situation. Once we have more information we will be able to offer more guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_kIukTwdhvntAp
"Can you guide me on what documents I should submit to resolve this? "
You have to look at the list that they provided you.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_kIukTwdhvntAp
"Can you guide me on what documents I should submit to resolve this? "
You have to look at the list that they provided you.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Emet_Amazon
Hello @Seller_16nm8aF6XE2Au,
Thank you for posting your concerns with your account deactivation
As mentioned by @Seller_kIukTwdhvntAp I would recommend posting your original deactivation notice in its entirety so I can confirm the phrasing associated with it to verify what documents will be needed to address this type of situation.
This is going to be a separate issue all together. We are required to verify the INFORM Consumer Act information annually thus you are likely receiving this request separately. I would focus primarily on the first mentioned concern as this would be the primary reason for deactivation in these situation. Once we have more information we will be able to offer more guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_16nm8aF6XE2Au,
Thank you for posting your concerns with your account deactivation
As mentioned by @Seller_kIukTwdhvntAp I would recommend posting your original deactivation notice in its entirety so I can confirm the phrasing associated with it to verify what documents will be needed to address this type of situation.
This is going to be a separate issue all together. We are required to verify the INFORM Consumer Act information annually thus you are likely receiving this request separately. I would focus primarily on the first mentioned concern as this would be the primary reason for deactivation in these situation. Once we have more information we will be able to offer more guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
