A glitch in the ASC Update Deposit Method has prevented us from updating the Deposit Method, and it has been the most frustrating experience ever in over 14 years of being an Amazon Seller. Valid bank details, complete with letters from large US. banks showing the correct details, sit in "Suspense" for about a day, then simply say "Unable to Verify", no matter how many times we submit, both personal and corporate account letters.

This failure to Verify continues despite updating for the other Amazon country sites (Canada and Mexico) just fine, but we can never get it to update or assign to Amazon USA. dozens of messages back and forth with the front-line Amazon representatives, who never do anything but say " we will send to another department", or copy and paste an completely irrelevant FAQ. 4 weeks later, and they still haven't fixed something that should literally take 5 minutes. All of the personal and mailing address information has been independently verified, and the Bank Letters (complying fully with the standard 4 checklist requirements) are recognized as correct (e.g. the U.S bank is autofilled from the routing number), but this "glitch" prevents the system from verifying it for Amazon.com. Both my name as the owner and the corporate owner show in the options for acceptable names on the accounts, but the system never verifies either one, It simply stays in Pending for several hours, then says to Retry.

Anyone know how to trigger a Manual review and update of Deposit Methods, the front-line ASC representatives have been useless, and we have not been able to get it escalated to a Department with any understanding or ability to fix the Deposit Method update on Amazon's side.