Search Suppressed Listings
@Jameson_AmazonAs per your recommendation I am posting our own thread.
We have many listings over the last few days that have had their descriptions removed and are now "search" suppressed. These are listings that have had full descriptions and they've all been removed, along with their bullet points. Also, one high selling variation listing has been "de-varitioned" and all their descriptions and bullet points removed. Also, some Renewed products that were copied from their new equivilant (so they had descriptions) are now also suppressed and their descriptions removed. We have tends of thousnads of dollars of FBA inventory on these search suppressed ASINs that will never sell until this is fixed.
The case I've opened is 15488801191 and so far seller support has not been helpful. They just told me what a Search Suppressed listing is and how to fix it. Thanks but that's not what I am asking, considering I already tried to fix it 3 days ago and nothing happened when we re-added some descriptions (when editing the listing in the inventory management page all the data is sitll there).
@Jameson_Amazonplease help or some other mod. Really need this, it is urgent and impacting business operations.
Search Suppressed Listings
@Jameson_AmazonAs per your recommendation I am posting our own thread.
We have many listings over the last few days that have had their descriptions removed and are now "search" suppressed. These are listings that have had full descriptions and they've all been removed, along with their bullet points. Also, one high selling variation listing has been "de-varitioned" and all their descriptions and bullet points removed. Also, some Renewed products that were copied from their new equivilant (so they had descriptions) are now also suppressed and their descriptions removed. We have tends of thousnads of dollars of FBA inventory on these search suppressed ASINs that will never sell until this is fixed.
The case I've opened is 15488801191 and so far seller support has not been helpful. They just told me what a Search Suppressed listing is and how to fix it. Thanks but that's not what I am asking, considering I already tried to fix it 3 days ago and nothing happened when we re-added some descriptions (when editing the listing in the inventory management page all the data is sitll there).
@Jameson_Amazonplease help or some other mod. Really need this, it is urgent and impacting business operations.
18 replies
Seller_Abt5NOfqnkvLc
We have this exact same problem and Amazon told us the same thing when we opened a case. I hope they see that this is a big problem. I've spent the last 8 hours trying to fix it.
Seller_Kn7PE9rhSYXk9
Same here.
Mods are ignoring posts about it.
Support are clueless on how to fix it.
Feels like literally everyone that works at Amazon are too scared to raise issues to their superiors in case it makes them look bad for not knowing how to fix something. This seems to be an issue they cannot fix, but will not raise it with the people who can fix it. They keep saying '' we'll transfer to internal team '' or something along those lines, and internal teams just ignore it or give a generic response with no solution.
Seller_dDZbHN4FcE6oc
This is still happening. Brand registry told me to push an update through an inventory file, so I did. Didn't do anything (surprise).
What do we do? Huge mistake here from Amazon.
Seller_dDZbHN4FcE6oc
@Manny_Amazon
@SEAmod
@Jameson_Amazon
Anything from anyone please? These are big issues costing thousands in lost sales.
Cooper_Amazon
Good Evening @Seller_dDZbHN4FcE6oc,
I am escalating CASE ID 15488801191 to one of our internal partner teams to review the variation issue and search suppression that followed it up. They should get back to us within the next few business days. I will check in with you as soon as I hear back. Until then, have a good weekend and take care.
Sincerely, Cooper_Amazon
Seller_Oiw80CLQVk5PO
We are also having this exact same problem. It started happening yesterday and the list of ASINs that are being search suppressed is growing by the hour.
We've tried every option to replace the missing info, but nothing works.
Cooper_Amazon
Good Evening @Seller_dDZbHN4FcE6oc,
Our internal team has reached out to you on CASE ID 15564838171 in regards to the variation and search suppression issue you are facing.
Feel free to follow along with CASE ID 15564838171 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
Search Suppressed Listings
@Jameson_AmazonAs per your recommendation I am posting our own thread.
We have many listings over the last few days that have had their descriptions removed and are now "search" suppressed. These are listings that have had full descriptions and they've all been removed, along with their bullet points. Also, one high selling variation listing has been "de-varitioned" and all their descriptions and bullet points removed. Also, some Renewed products that were copied from their new equivilant (so they had descriptions) are now also suppressed and their descriptions removed. We have tends of thousnads of dollars of FBA inventory on these search suppressed ASINs that will never sell until this is fixed.
The case I've opened is 15488801191 and so far seller support has not been helpful. They just told me what a Search Suppressed listing is and how to fix it. Thanks but that's not what I am asking, considering I already tried to fix it 3 days ago and nothing happened when we re-added some descriptions (when editing the listing in the inventory management page all the data is sitll there).
@Jameson_Amazonplease help or some other mod. Really need this, it is urgent and impacting business operations.
Search Suppressed Listings
@Jameson_AmazonAs per your recommendation I am posting our own thread.
We have many listings over the last few days that have had their descriptions removed and are now "search" suppressed. These are listings that have had full descriptions and they've all been removed, along with their bullet points. Also, one high selling variation listing has been "de-varitioned" and all their descriptions and bullet points removed. Also, some Renewed products that were copied from their new equivilant (so they had descriptions) are now also suppressed and their descriptions removed. We have tends of thousnads of dollars of FBA inventory on these search suppressed ASINs that will never sell until this is fixed.
The case I've opened is 15488801191 and so far seller support has not been helpful. They just told me what a Search Suppressed listing is and how to fix it. Thanks but that's not what I am asking, considering I already tried to fix it 3 days ago and nothing happened when we re-added some descriptions (when editing the listing in the inventory management page all the data is sitll there).
@Jameson_Amazonplease help or some other mod. Really need this, it is urgent and impacting business operations.
Search Suppressed Listings
@Jameson_AmazonAs per your recommendation I am posting our own thread.
We have many listings over the last few days that have had their descriptions removed and are now "search" suppressed. These are listings that have had full descriptions and they've all been removed, along with their bullet points. Also, one high selling variation listing has been "de-varitioned" and all their descriptions and bullet points removed. Also, some Renewed products that were copied from their new equivilant (so they had descriptions) are now also suppressed and their descriptions removed. We have tends of thousnads of dollars of FBA inventory on these search suppressed ASINs that will never sell until this is fixed.
The case I've opened is 15488801191 and so far seller support has not been helpful. They just told me what a Search Suppressed listing is and how to fix it. Thanks but that's not what I am asking, considering I already tried to fix it 3 days ago and nothing happened when we re-added some descriptions (when editing the listing in the inventory management page all the data is sitll there).
@Jameson_Amazonplease help or some other mod. Really need this, it is urgent and impacting business operations.
18 replies
18 replies
Seller_Abt5NOfqnkvLc
We have this exact same problem and Amazon told us the same thing when we opened a case. I hope they see that this is a big problem. I've spent the last 8 hours trying to fix it.
Seller_Kn7PE9rhSYXk9
Same here.
Mods are ignoring posts about it.
Support are clueless on how to fix it.
Feels like literally everyone that works at Amazon are too scared to raise issues to their superiors in case it makes them look bad for not knowing how to fix something. This seems to be an issue they cannot fix, but will not raise it with the people who can fix it. They keep saying '' we'll transfer to internal team '' or something along those lines, and internal teams just ignore it or give a generic response with no solution.
Seller_dDZbHN4FcE6oc
This is still happening. Brand registry told me to push an update through an inventory file, so I did. Didn't do anything (surprise).
What do we do? Huge mistake here from Amazon.
Seller_dDZbHN4FcE6oc
@Manny_Amazon
@SEAmod
@Jameson_Amazon
Anything from anyone please? These are big issues costing thousands in lost sales.
Cooper_Amazon
Good Evening @Seller_dDZbHN4FcE6oc,
I am escalating CASE ID 15488801191 to one of our internal partner teams to review the variation issue and search suppression that followed it up. They should get back to us within the next few business days. I will check in with you as soon as I hear back. Until then, have a good weekend and take care.
Sincerely, Cooper_Amazon
Seller_Oiw80CLQVk5PO
We are also having this exact same problem. It started happening yesterday and the list of ASINs that are being search suppressed is growing by the hour.
We've tried every option to replace the missing info, but nothing works.
Cooper_Amazon
Good Evening @Seller_dDZbHN4FcE6oc,
Our internal team has reached out to you on CASE ID 15564838171 in regards to the variation and search suppression issue you are facing.
Feel free to follow along with CASE ID 15564838171 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
Seller_Abt5NOfqnkvLc
We have this exact same problem and Amazon told us the same thing when we opened a case. I hope they see that this is a big problem. I've spent the last 8 hours trying to fix it.
Seller_Abt5NOfqnkvLc
We have this exact same problem and Amazon told us the same thing when we opened a case. I hope they see that this is a big problem. I've spent the last 8 hours trying to fix it.
Seller_Kn7PE9rhSYXk9
Same here.
Mods are ignoring posts about it.
Support are clueless on how to fix it.
Feels like literally everyone that works at Amazon are too scared to raise issues to their superiors in case it makes them look bad for not knowing how to fix something. This seems to be an issue they cannot fix, but will not raise it with the people who can fix it. They keep saying '' we'll transfer to internal team '' or something along those lines, and internal teams just ignore it or give a generic response with no solution.
Seller_Kn7PE9rhSYXk9
Same here.
Mods are ignoring posts about it.
Support are clueless on how to fix it.
Feels like literally everyone that works at Amazon are too scared to raise issues to their superiors in case it makes them look bad for not knowing how to fix something. This seems to be an issue they cannot fix, but will not raise it with the people who can fix it. They keep saying '' we'll transfer to internal team '' or something along those lines, and internal teams just ignore it or give a generic response with no solution.
Seller_dDZbHN4FcE6oc
This is still happening. Brand registry told me to push an update through an inventory file, so I did. Didn't do anything (surprise).
What do we do? Huge mistake here from Amazon.
Seller_dDZbHN4FcE6oc
This is still happening. Brand registry told me to push an update through an inventory file, so I did. Didn't do anything (surprise).
What do we do? Huge mistake here from Amazon.
Seller_dDZbHN4FcE6oc
@Manny_Amazon
@SEAmod
@Jameson_Amazon
Anything from anyone please? These are big issues costing thousands in lost sales.
Seller_dDZbHN4FcE6oc
@Manny_Amazon
@SEAmod
@Jameson_Amazon
Anything from anyone please? These are big issues costing thousands in lost sales.
Cooper_Amazon
Good Evening @Seller_dDZbHN4FcE6oc,
I am escalating CASE ID 15488801191 to one of our internal partner teams to review the variation issue and search suppression that followed it up. They should get back to us within the next few business days. I will check in with you as soon as I hear back. Until then, have a good weekend and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_dDZbHN4FcE6oc,
I am escalating CASE ID 15488801191 to one of our internal partner teams to review the variation issue and search suppression that followed it up. They should get back to us within the next few business days. I will check in with you as soon as I hear back. Until then, have a good weekend and take care.
Sincerely, Cooper_Amazon
Seller_Oiw80CLQVk5PO
We are also having this exact same problem. It started happening yesterday and the list of ASINs that are being search suppressed is growing by the hour.
We've tried every option to replace the missing info, but nothing works.
Seller_Oiw80CLQVk5PO
We are also having this exact same problem. It started happening yesterday and the list of ASINs that are being search suppressed is growing by the hour.
We've tried every option to replace the missing info, but nothing works.
Cooper_Amazon
Good Evening @Seller_dDZbHN4FcE6oc,
Our internal team has reached out to you on CASE ID 15564838171 in regards to the variation and search suppression issue you are facing.
Feel free to follow along with CASE ID 15564838171 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_dDZbHN4FcE6oc,
Our internal team has reached out to you on CASE ID 15564838171 in regards to the variation and search suppression issue you are facing.
Feel free to follow along with CASE ID 15564838171 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
