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Creating a new listing but getting error The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN.
I purchased a UPC six days ago but am unable to list a new product. When attempting to finish and submit, I encounter the following error: 'The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN.' I have already reached out to seller support but have not received a response in the past two days. Case ID: 15446215911. Can anyone please guide me on how to resolve this?
58 replies
Seller_yaic0nrUUiH3e
We are experiencing the same problem. After deep diving on the forum and seeing previous posts, I believe I have found the problem. The problem is when you list your first branded product with Amazon, they register the initial set of numbers to the barcode as your company's license. I am assuming, that like us, you did not purchase a GTIN license or batch of barcodes, so if you go back and check, you will probably notice this issue arose when the serial changed.
It's a tad frustrating Amazon hasn't caught onto this as most of us are not major corporations looking to dish out hundreds of products per year and therefore buying serials by the batches.
Our first 5 products had barcodes that began with 198168 no issues at all, instant link from GS1, did not even have to wait any hours or anything, now my last 4 barcodes were issued with 198715 at the start (I cannot choose) and none of them work, all the same issue. This seems to be the problem.
We have submitted all requested documents to Amazon 4 days ago and have had 0 luck in receiving on update on their end. Hopefully they fix the root of this issue. (Yes, all my barcodes were purchased through GS1 and are active).
Seller_U2rPffNec0cXm
Experiencing same issue. Purchased UPCs from GS1 over 12 days ago and they also starts with 198715xxxxxx.
Amazon seems to be having issues validating these UPCs and we can't seem to get any help.
If other sellers are having this same issue, please up vote this thread so Amazon support takes notice of this what seems to be a widespread problem.
Seller_DooDPhzrqa5Fi
@Danny_Amazon, Could you please help us resolve this issue? This seems to be happening to many of us.
Seller_kd0z2i4M6JGg6
I'm having the exact same issue. I've been going back and forth with Amazon for over a week and still not results
Seller_DooDPhzrqa5Fi
@Cooper_Amazon, It seems like the same issue you solved 3 months ago. Could you please help me solve this too? It’s killing my sales, and I am blocked because of this issue.
referring below post:
https://sellercentral.amazon.com/seller-forums/discussions/t/92182dea-82fe-4bc9-9672-8ac782c90d3f
Glenn_Amazon
Hi there @Seller_DooDPhzrqa5Fi,
Thank you for reaching out with your concerns with your listing creation. At this time I've reviewed the listing and the Case and at this time the Seller Support team has reached out to the correct investigators to troubleshoot this issue.
Your listing you are creating has Error 8567 because the information isn't being validated by GS1. Ensure that the brand name you are using to list the product is the exact brand name affiliated with the UPC, EAN, or GTIN that you are trying to submit.
The team should get back to you shortly after reviewing your case. If your case closes without resolution please feel free to reach out to me here. Thank you for your understanding.
-Glenn
Seller_uYRQpTbFlxgaA
I have the exact same issue. 2 cases and no resolution. I hope Amazon fixes this soon.
Seller_y5amSGxXnEy4e
I have been experiencing the same issue for more than 8 days, and no response from Amazon. My barcodes were also purchased from GS1.
Seller_0EiTWTPC4Lbig
same issue. No resolution. Simply adding new colors to an existing product. All Brand Registered.
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