After spending months trying to get someone in support through email, chat and phone to understand that I am having an issue with an asin approval. Everytime I request an approval and submit documentation I am denied and the reason is going back to an old asin on a used book complaint. I acknowledged complaint because I did not have invoice from distributor on a used book. It was easier to just take it out of inventory and not sell again (so i thought) I had the book sent back to me and deleted it from inventory yet still takes every application to a case log that has the used book. This is not just happening for books category which i am already approved in but in Any category I try a new product.

Today I have some reserved patience to call and try again. After an hour and twenty min call I do feel like I am getting somewhere and she atleast understands what I am saying regardless if she can fix. She has me sending screenshots as I do a new request approval so she can see step by step. We get to the 3rd step right before I am hitting submit and she can see denial when she apologizes but says she has to use the bathroom and would need to hang up because a call can not be on hold longer than 3min. Are You Serious?? I said well I can hear all of the other co-workers talking on their call so someone must be sitting right next to you. Can you have them pick up before 3min and put me back on hold so you have a whole 6min to go lol?? No she says. Please I really have to go and I will TRY to call you back after i do my business. No no no what do you mean TRY? I have just spent 1hr 20min with you I am not starting over so lets finish so you can escalate if needed to proper person. After 5 min discussing why she couldnt just finish helping me or have someone put me on hold I said ok Call Me Back. She wasn't hanging up so I questioned if she really did have to go. This is when she tells me I need to end the call because she is not allowed to. Ok so you want me to end call so it looks like I am satisfied that my problem is still not fixed? I dont want to do that. She continued to plead with me and honestly other than me just keeping her on line to be mean it was pointless because she was no longer helping. I ended up hanging up and realizing she kept saying TRY because she did not even have the ability to call me back on her end!! The newly opened chat she started for me to send screenshots also would no longer even be her seeing anything I wrote to tell her how frustrated I was or have her continue where we left off on case log instead of phone. Nope that would make sense. Instead it is always just start over and get nowhere but a cut and paste answer that is irrelevant. If my son had not been home listening I feel like nobody would even believe I had an amazon support person pleading with me to hang up so she could go do her business without getting in trouble!!

I am curious to hear if anyone has ever experienced this?