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Compliance is not audited for a long time
ASIN: B0DDCH2XF2 B0DDCFLSWH
I submitted the compliance materials as early as September, but until now, these materials have not been audited, my products have been unable to sell normally for a long time, how should I solve this problem?
2 replies
Cooper_Amazon
Good Evening @Seller_7zara5wDayzUk,
I have escalated the case associated to ASINs B0DDCH2XF2 and B0DDCFLSWH to the Compliance team to see if we can get the document review expedited as you have waited WELL over the 15 business day window to have them looked at. They should get back to us within the next few business days. I will let you know when I hear back from them. Until then, have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_7zara5wDayzUk,
Here are the latest updates on the compliance documents you have escalated to us. The following information has also been shared with you within each case as information is missing from both ASINs compliance requirements:
B0DDCFLSWH
In order to list these toys on Amazon, please apply by submitting the following items.
- Please update CPSIA Warning Attribute in detail page.
By applying to list these products you certify that all materials you submit in conjunction with your application are true, authentic, and accurate. We appreciate your cooperation on this important matter."
B0DDCH2XF2
In order to list these toys on Amazon, please apply by submitting the following items.
- We noticed that the recommended age grade [0, 6, 9, 12 and 18 months, under the attribute: Title, bullet_point, product_description] listed on the product detail page does not match the age grade of the product in the test report(s) you submitted.
To move forward with the approval process, please submit a document from a Consumer Product Safety Commission (CPSC)-accepted laboratory that confirms that your product was tested for the Age Grade listed on the detail page, or please update your detail page to the Age Grade detailed in the report.
- Please update CPSIA Warning Attribute in detail page.
By applying to list these products you certify that all materials you submit in conjunction with your application are true, authentic, and accurate.
Feel free to let us know if you have any further questions or concerns about this update. Have a lovely weekend.
Sincerely, Cooper_Amazon
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