Hello,

We are the primary seller for a particular brand of product that has dozens of SKUs. We received a product compliance request for one of those SKUs back in March, claiming that the product is a Baby Feeding Product and needs specific compliance documents. I filed an appeal saying it doesn't apply to this product as it is not a baby feeding product, and the appeal was rejected. I filed a second appeal and that was rejected as well.

We don't have documents because the product has nothing to do with babies, and nothing in the product details page suggests or implies in any way that it has to do with babies. We've received these product compliance requests for baby feeding product documents for 41 separate SKUs in this brand in the past, and every single one of them we successfully appealed as not relevant to the product, or Amazon withdrew the request after another SKU in the brand was successfully appealed. But now the 42nd, which is the exact same product as about half the other SKUs, just a different color combination, is constantly rejected.

Can I get some mod assistance to escalate this to an appropriate team and resolve it? If I file another appeal they will just reject it for missing documents that neither apply to the product nor even exist.

Help please! I called multiple times and talked to the call center and internal team members about this. I am getting different answers. They did not specify it when requested my compliance documents.

I need to test a baby feeding product that is made of one material but has 3 colors (1 listing and 3 variations).

Do I test 1 product and submit the lab results for each color? Or do I need 3 different tests?

Also, there is a material and ink on some of the items. Do I need to test the ink as well?

I have been going back and forth with seller support about a product compliance requirement for 2 months and nothing has been resolved.

The compliance documents I am being asked for are for selling children's toys, but my product is NOT a children's toy and is not categorized on Amazon as a children's toy. The category I am in is Sports & Outdoors, specifically, Basketball Portable Hoops & Goals. Nowhere does it mention children or kids or that it is a toy in my listing.

I have submitted multiple cases about this inaccuracy and have been told to appeal it every time. I have submitted upwards of upwards of 5 appeal requests that have all been rejected and I am at a loss for words on how/why this is happening.

I don't have the compliance documents that it is asking for and have reached out to my manufacturer to ask if they have them and they say we don't need them. I called seller support and the first time they told me that they would waive this requirement because my product is not a children's toy, but then nothing happened the next few days. So, I called back and the next representative told me that I had to provide the compliance documents for children's toys without understanding that I am NOT selling a children's toy. This is extremely disappointing, stressful, and confusing process.

Now, my product listing was just placed on inactive and I am looking to see if anyone else has run into this issue and looking for any way to solve this. I am at a loss for what to do.

The case ID's are 15047191921, 15056268811, 15048353391.