Replacement sent and Amazon refunded customer for A-z
A customer placed an order which they received.
They said that the item was defective and requested a replacement.
We sent the replacement and it was received.
The customer returned the first order and then filed an A-z claim for refund. Amazon granted the refund at our expense and gave us an order defect. I appealed and the appeal was declined
I opened case ID 17353410281. They told me to file a SAFE-T claim. I filed the SAFE-T claim which was denied because an A-z claim was filed.
Now what? I out my item, the money and I have a defect.
0 replies
Seller_OvL8C4BJWiuS9
Did the buyer specifically request the replacement through Amazon (their account), or did they just ask you through messages?
Seller_0xdtD36hDLHBC
@Xander_Amazon
I've seen you respond to similar cases. Can you please check this out?
My original case is unable to open.
New Case ID: 17452291771 in the "stupid" state of transferred. Please check this out and let me know what (if anything) is being done.
Seller_24FzucbyGtgZS
Arbitration is your only avenue for relief.
Seller_Sram36TnVt73c
Instead of opening a case or filing a safe-T claim, you need to appeal the A to Z claim.
