Hi everyone i have received those 2 emails i have all documents

Police report and affidavit signed by notary public but i my appeal keep rejecting amazon think I have separate account but i don’t have I only got one account on amazon and they keep asking me for evidence that I don’t have can anyone tell me what kind of evidence they may amazon accept

1 To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

2- To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.

Can you please tell me if a more detailed Affidavit will work for my case or do I need to gather more evidence in addition to the evidence I have already provided?

I'm contacting you here because the staff can't give clear explanations on the phone, they just say there needs to be more explanation.

Our account is at risk of de-activation because we cannot comply with DAC7. We are a military family living overseas temporarily (Germany) who sells in the U.S., we were obligated to put our business address as Germany, because as you know we have to verify our address with a form of bill. As a military family we DO NOT have a TIN here in Germany so we do not have to pay taxes here!!!! However, Amazon does not let me proceed unless we have a TIN!!! I have contacted Amazon Support and they cannot figure out what to do, unfortunately I have to come to this forum and seek answers. They have told me that they never experienced this situation, yet they have done NOTHING to help me out and do not care. We told them we can provide proof that we are military but they never reached back and are ghosting us.

Again we are at risk of deactivation and it would be a shame that we be deactivated for a dumb reason, especially during the most important quarter!! Has anyone experienced this? How can I escalate this situation!!!!!!????????