This is extremely dissapointing to see from Amazon. You create a dashoard for compliance warnings and your sellers try their best to comply with regulations and policies. Complete all required steps and in the end, your system fails, dashboard does not allow sellers to submit their information/numbers and system gives error.

On top of those, we contact with Amazon representetives from various cases, ZERO RESPONSE, ABSULUTELY ZERO RESPONSE. And now, listings that generate thousands of thousands of units of sales are in danger of bein deactivated. As if that were not enough, no Amazon representative shows up on the forum either.

@Seller_sSkzzHms7Kxs6@Seller_06JS7friV1yzw@Seller_hwwu0taY2D6Xs

We wrote an email to this address on May 20, 2024, so 4 days have passed and no response.

We also set up cases at the AMAZON HEALTH CENTER, the case was transferred to another department, and for 10 days there has been silence, zero response.

Sales stopped, payment of earned funds also, which works strongly against our company.

Nothing has changed for two years of keeping an account on Amazon, last year there was no such problem, and suddenly overnight our account was blocked, where all tax information, active VAT number and participation in OSS are given from 2022.

How long does Amazon take to respond to the documents sent?

Regards

PWF

Dear Amazon Team,

I called Amazon Health on Friday about my problem (that I cannot permanently close my account without a VAT ID via Amazon support) and the Health team member I was speaking to on the phone said he could not solve my problem and that I had to submit all the details again through "Help/Get support/Selling on Amazon/Account Health/Reactivate Your Account/Get help with my appeal from Account Health Support".

He said I could submit my case that way, but it t does not work, I get an automated email response "This email address is not the correct channel to submit an appeal."

Sharon11 from Amazon on this forum previously said the only way I could possibly close my account was through Amazon Health. She said this here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/eb0c1eaa-c513-41b2-b7eb-8718478cd9a0

Please could anyone tell me, how on earth I can reach Amazon Health properly? My account is deactivated for not having a valid VAT ID, so the normal support help options are not available. Besides, I've opened 14 cases over the last 2 years to try close my account.

I have emailed my Gewerberabmeldung (German business deregistration) to Amazon several times in past cases, but still have got no support due to an error on my account.

Its now taken two years of cases, I am unsure what to do.

Sam