I have received Product Authenticity Policy Violations -- but the Customer Complaints that triggered these violations do not mention authenticity
I received two customer complaints about Product Condition / Defective item, and somehow these complaints triggered an Authenticity violation?
I have 2 "authenticity" policy violations affecting my account health. However, the customer complaints that triggered these "authenticity" violations were not complaints about the authenticity of the items.
The customers did not make any claim that they received inauthentic cameras. Whomever read the complaints incorrectly identified them as authenticity complaints.
All I ask is that a human reviews this case and does what is right under Amazon policy.
Case IDS
15893561821
15893393381
15893443231
15892519101
15892279401
Micah_Amazon
Hello,
I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.
Looking forward to your response.
Cheers,
Micah
18 replies
Micah_Amazon
Hello @Seller_5PNZGyo7zDcVr,
Thank you for your post into Forums. My apologies on the frustration this has caused. In order to better assist, would you please share the ASINs this applies to? Also, please share a screenshot of the complaint.
I will review the case IDs and respond back shortly.
Looking forward to your response.
Cheers,
Micah
