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Why was my listing inactive out of nowhere after 4 years of selling?
I had a listing Inactive with a 'Fix Listing Issue'. When i click on it, it directs me to 'request approval' and after clicking on that it just sends me to a page that says 'We are not accepting applications to sell' At this point I knew going through seller support was going to get me nowhere and surprise surprise. NOTHING. Their reply was 'Your account does not currently meet the criteria required to list these products due to account metrics, distribution pathways of the brand, or other factors.' I have been a seller for 4 years with 100% positive feedback and a healthy account with 100% metrics. The funniest part is that there is a new seller that just listing this item for sale today. What is a sellers metrics?!
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Seller_rI7BZIczK8iAC
If this is a supplement or pet supplies: this is actually Amazon's standard answer if someone wants to list such a product. Nobody knows why.
Manny_Amazon
Hello @Seller_8M6jV3ZWr5SZm,
Thanks for posting to the Forums. Amazon requires approval to sell in many categories, brands, and products and in some instances restrictions and policies change. While you may have been approved in the past, as the Amazon catalog grows, we continuously make new determinations on which products should be restricted, which is based on a number of factors. Amazon does this to ensure authenticity and customer satisfaction.
For this reason, you may be required to gain approval to sell certain products. In most situations, a direct invoice from the manufacturer is required.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations if you’re sourcing directly from the brand or their manufacturer.
You will find more details about this using the resources below:
Products that require approval
Invoice requirements for when you apply to sell
Guidelines to source products to sell on Amazon
Regards,
- Manny
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