Hi Amazon Team,

My account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. I can not open any cases at the time. I haven't take an action with my account, I was planning to start selling in a few weeks. I have recieved the email below and I filled out the form to complete virtual identity verification. Is there anything I can do? What documents should I submit? I don't understand why did this happend after all. I would be so grateful if someone could help me.

“In accordance with Section 3 of the Amazon Services Business Solutions Agreement, your Amazon Seller account has been deactivated and your items have been removed!”

I don't know why this is happening, my information is all real and verifiable! I submitted the information on the account status page, but no response yet!

Dear Seller,

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled. Funds will not be transferred to you but will stay in your account and you won’t be able to create removal orders, while we work with you to address this issue. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791.

Why is this happening?

We have taken this measure because information available to us indicates that this account has misused Amazon’s services in violation of our Seller Code of Conduct (https://sellercentral.amazon.com/gp/help/G1801)

Examples of violations of the Seller Code of Conduct include, but are not limited to, attempting to manipulate sales rank, artificially inflating web traffic, or allowing other parties to act on your behalf in a way that violates Amazon’s policies.

How do I address the issue?

You need to complete virtual identity and supply chain verification over a video interview.