100% Buy Box to 0%. Sales have dropped to 0.
Hello
For the last month I have lost the buy box on all of my listings. For years all of my listings have had the buy box up until this last month. As a result, my sales have dropped to practically $0.00 daily. I am the only seller of my product that I designed and manufacture myself. My account is in green good standing.
I've noticed a lot of other sellers are experiencing this same problem. I tried opening a case to get resolution to this matter, but the reply was of no help. I cannot reply to the case and when I try to open a new case regarding the matter the only option is to click on links that offer no resolution.
Can someone at Amazon please reach out to us to help solve this issue? Having 0% buy box means not only am I not making money, but I'm losing money paying for advertising products nobody is purchasing.
Warm regards,
100% Buy Box to 0%. Sales have dropped to 0.
Hello
For the last month I have lost the buy box on all of my listings. For years all of my listings have had the buy box up until this last month. As a result, my sales have dropped to practically $0.00 daily. I am the only seller of my product that I designed and manufacture myself. My account is in green good standing.
I've noticed a lot of other sellers are experiencing this same problem. I tried opening a case to get resolution to this matter, but the reply was of no help. I cannot reply to the case and when I try to open a new case regarding the matter the only option is to click on links that offer no resolution.
Can someone at Amazon please reach out to us to help solve this issue? Having 0% buy box means not only am I not making money, but I'm losing money paying for advertising products nobody is purchasing.
Warm regards,
0 replies
Seller_R9SkpLqWK3Zrw
Same here with problems all of a sudden for last several weeks. My listings go unsearchable for days. No matter how many cases I create no one is able to fix the issue. I wish I could help you, but over 5 years selling here, I can't get any help. My products only show through ads, so losing money too.
Things seem to get worse year after year.
Seller_2azHBWt7FzGTG
If you sell customized or handmade items... you are in the same boat with the rest of us that do.
Sales plummeted and stopped for handmade sellers and those selling custom items when the new NO RETURNS on custom products was rolled out. Customers see that NO RETURNS in the Buy Box and on your listing and you instantly lose the customer.
You will also most likely have noticed if you use ads that your ACOS has gone through the roof with absolutely little to no sales. This is also due to customers seeing the new NO RETURNS policy on your listings. They like your products and will click on the ad but when they see the NO RETURNS policy it is an almost instant sale killer.
There are other posts in handmade forums citing this exact same phenomenon. Sales to 0 literally overnight. Sadly, I can say that you are not alone.
Seller_b9MTK4QOrYHu2
Welcome to Feature offer Eligibility lost for no reason club. You can open up cases and talk to chatbot.. It sucks..
Seller_BeWo5Xt3t43rn
I strongly suspect that the buy box eligibility requires returns so this problem is due to AMAZON not making an exception for the new no returns policy for custom goods. Hqve you tried to open a case with technical teams related to the problem?
Seller_FoHImRENetaoe
Exact same for me too, just in the last 24 hours, I have lost them all, with the exception of one.
7 years I have had it on all of my listings.
All metrics are perfect. No idea why, and cannot get any help from Amazon. I did open a case yesterday, and kept getting the same auto-reply.
Seller_b9MTK4QOrYHu2
This is how far I made it in 4 hours.. I must be very careful not to use any keywords..
Hello from Amazon Selling Partner Support,
My name is Faxdi and I will be helping you regarding your case.
You are correct I did receive your case today as it has now be sent to the Escalation Resolution Team.
Currently from what I've read within the case is that your metrics haven't changed within a 30 hour span and your FBM ASIN's were once eligible and now are currently not and your wanting them to be back eligible.
If your stating now that the information on this case is incorrect could you please elaborate with more information on what exactly are you needing your ASIN's to be eligible for and they are all active.
Seller_zmn2TgrvnWm7E
Welcome to the club. Same here. I lost all my buybox after 7 years. No help from Amazon. Looking for a part time job.
Dominic_Amazon
Hi @Seller_5eTCvsThyItDj,
Dominic from Amazon here, happy to help you out with this. I did take one of your ASIN's and ran it through our Featured Offer Eligibility tool. Because your ODR is above 1% you are not eligible for the featured offer at this time. Once the ODR drops below 1% you should have the featured offer back.
Best,
Dominic
Seller_5hrlv32iT0wRj
Almost same situation. A month ago, I lost all buy box for no reason. Account was in green. ODR was just under 0.3. After a month battle, buy box got back ; however, just 50% since Amazon changed something and my account is no longer eligible for buy box at some categories where it was before. I am a private label seller.
Seller_5eTCvsThyItDj
"Buy shipping services can help with AZ gaurentee claims as well. If you purchase with buy shipping services and ship on time, you'll be protected against customer claims if issues are soley related to delivery. Amazon can then cover the cost of these claims and stop them from impacting your ODR."
https://sellercentral.amazon.com/learn/courses?moduleId=9bed00ee-586b-4d24-9e75-8868368fa8fb&ref_=su_refined_search&modLanguage=English&videoPlayer=youtube
Clearly shows shipped on time. Yet I received a claim. Per Amazon policy (See above video from Amazon Seller Central Library) I should not have received a ODR claim for this order.
Please advise.
