Restricted Product Policy Violations prescription-only drug ingredient bimatoprost or isopropyl cloprostenate
Hello,
I am currently selling a beauty product with a large supply. I ensured compliance with Amazon's terms of service regarding the sale of products containing the prescription-only drugs "isopropyl cloprostenate" and "bimatoprost." However, I received an email stating that my product contains these ingredients, even though the drug facts panel clearly indicates otherwise. I submitted photos of my product showing the drug facts panel, along with the UPC code, so Amazon could verify the accuracy. Despite this, all of my products are now marked as "stranded," and my appeal has been denied. My case ID is 15752975711.
0 replies
Seller_BNf3eiKqXQUUO
Same thing is happening to me. There must be a bot going through wrongly identifying cosmetic products as containing these prescription only drugs. This is when actual human beings come in handy. I was able to clear one product, but there are two others I'm dealing with and I haven't been successful yet despite sending images of the ingredients. Do share if you find a solution. Sending images of every side of the box worked with the one product, top, bottom and all four sides. Unfortunately I don't have any stock of the other two products here to take pictures so I have to wait on my removal order to try that.
Seller_CdaIGS1cwneMs
Additionally, I want to highlight that Amazon has been the primary seller on this listing, winning almost 90% of the buybox for over a year. Myself and a few other sellers have been selling alongside Amazon on this listing. It is perplexing and unfair that we, the sellers, are being penalized and having our listings removed, despite our due diligence to ensure our products do not contain these ingredients.
Seller_tiXK8SSV5UyaL
I am having the same issues. Below is another post with many others having similar problems.
https://sellercentral.amazon.com/seller-forums/discussions/t/0bfc65e0-1cef-4efa-93db-3798d179894b
Seller_CdaIGS1cwneMs
I received this message from Amazon. How am I supposed to add the drug facts panel to the detail page when I can't even edit the listing? What additional evidence do I need to provide? I've already submitted six images of the product, clearly showing the drug facts panel.
We received your appeal, but we are unable to reactivate your ASINs at this time.
Why did this happen?
The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.
What actions do I need to take?
To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:
Recommended changes to be done: Thank you for providing attachment . Kindly upload image with Drug Facts into the detail page .
This product has been identified as one that contains the prescription-only drug ingredient bimatoprost or isopropyl cloprostenate, and is unapproved for sale. Amazon prohibits the listing and sale of unapproved and prescription products. If you disagree with this determination, please upload a picture of the product label that shows the Drug Facts Panel. For more information, please direct the seller to:
Seller_rI7BZIczK8iAC
This is obviously a listing that promises that the eyelashes will become thicker and fuller. Therefore the bot concludes that is HAS to contain that chemical ingredient, classified as "prescription-only drug". Whatever label you send, it will not be admitted as proof.
IN CASE YOU can edit the listing, remove such claims and try to reinstate.
Seller_MTUTNs0CParql
I have the same problem with 4 of my listings. None of these products have those ingredients. There has to be a glitch somewhere
Seller_vyGwOFExJ8ouw
I’m having the same problems. Just got hit with my second. I’ve appealed multiple times with photos of the ingredients and keep getting denied.
Restricted Product Policy Violations prescription-only drug ingredient bimatoprost or isopropyl cloprostenate
Hello,
I am currently selling a beauty product with a large supply. I ensured compliance with Amazon's terms of service regarding the sale of products containing the prescription-only drugs "isopropyl cloprostenate" and "bimatoprost." However, I received an email stating that my product contains these ingredients, even though the drug facts panel clearly indicates otherwise. I submitted photos of my product showing the drug facts panel, along with the UPC code, so Amazon could verify the accuracy. Despite this, all of my products are now marked as "stranded," and my appeal has been denied. My case ID is 15752975711.
Restricted Product Policy Violations prescription-only drug ingredient bimatoprost or isopropyl cloprostenate
Hello,
I am currently selling a beauty product with a large supply. I ensured compliance with Amazon's terms of service regarding the sale of products containing the prescription-only drugs "isopropyl cloprostenate" and "bimatoprost." However, I received an email stating that my product contains these ingredients, even though the drug facts panel clearly indicates otherwise. I submitted photos of my product showing the drug facts panel, along with the UPC code, so Amazon could verify the accuracy. Despite this, all of my products are now marked as "stranded," and my appeal has been denied. My case ID is 15752975711.
0 replies
0 replies
Seller_BNf3eiKqXQUUO
Same thing is happening to me. There must be a bot going through wrongly identifying cosmetic products as containing these prescription only drugs. This is when actual human beings come in handy. I was able to clear one product, but there are two others I'm dealing with and I haven't been successful yet despite sending images of the ingredients. Do share if you find a solution. Sending images of every side of the box worked with the one product, top, bottom and all four sides. Unfortunately I don't have any stock of the other two products here to take pictures so I have to wait on my removal order to try that.
Seller_CdaIGS1cwneMs
Additionally, I want to highlight that Amazon has been the primary seller on this listing, winning almost 90% of the buybox for over a year. Myself and a few other sellers have been selling alongside Amazon on this listing. It is perplexing and unfair that we, the sellers, are being penalized and having our listings removed, despite our due diligence to ensure our products do not contain these ingredients.
Seller_tiXK8SSV5UyaL
I am having the same issues. Below is another post with many others having similar problems.
https://sellercentral.amazon.com/seller-forums/discussions/t/0bfc65e0-1cef-4efa-93db-3798d179894b
Seller_CdaIGS1cwneMs
I received this message from Amazon. How am I supposed to add the drug facts panel to the detail page when I can't even edit the listing? What additional evidence do I need to provide? I've already submitted six images of the product, clearly showing the drug facts panel.
We received your appeal, but we are unable to reactivate your ASINs at this time.
Why did this happen?
The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.
What actions do I need to take?
To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:
Recommended changes to be done: Thank you for providing attachment . Kindly upload image with Drug Facts into the detail page .
This product has been identified as one that contains the prescription-only drug ingredient bimatoprost or isopropyl cloprostenate, and is unapproved for sale. Amazon prohibits the listing and sale of unapproved and prescription products. If you disagree with this determination, please upload a picture of the product label that shows the Drug Facts Panel. For more information, please direct the seller to:
Seller_rI7BZIczK8iAC
This is obviously a listing that promises that the eyelashes will become thicker and fuller. Therefore the bot concludes that is HAS to contain that chemical ingredient, classified as "prescription-only drug". Whatever label you send, it will not be admitted as proof.
IN CASE YOU can edit the listing, remove such claims and try to reinstate.
Seller_MTUTNs0CParql
I have the same problem with 4 of my listings. None of these products have those ingredients. There has to be a glitch somewhere
Seller_vyGwOFExJ8ouw
I’m having the same problems. Just got hit with my second. I’ve appealed multiple times with photos of the ingredients and keep getting denied.
Seller_BNf3eiKqXQUUO
Same thing is happening to me. There must be a bot going through wrongly identifying cosmetic products as containing these prescription only drugs. This is when actual human beings come in handy. I was able to clear one product, but there are two others I'm dealing with and I haven't been successful yet despite sending images of the ingredients. Do share if you find a solution. Sending images of every side of the box worked with the one product, top, bottom and all four sides. Unfortunately I don't have any stock of the other two products here to take pictures so I have to wait on my removal order to try that.
Seller_BNf3eiKqXQUUO
Same thing is happening to me. There must be a bot going through wrongly identifying cosmetic products as containing these prescription only drugs. This is when actual human beings come in handy. I was able to clear one product, but there are two others I'm dealing with and I haven't been successful yet despite sending images of the ingredients. Do share if you find a solution. Sending images of every side of the box worked with the one product, top, bottom and all four sides. Unfortunately I don't have any stock of the other two products here to take pictures so I have to wait on my removal order to try that.
Seller_CdaIGS1cwneMs
Additionally, I want to highlight that Amazon has been the primary seller on this listing, winning almost 90% of the buybox for over a year. Myself and a few other sellers have been selling alongside Amazon on this listing. It is perplexing and unfair that we, the sellers, are being penalized and having our listings removed, despite our due diligence to ensure our products do not contain these ingredients.
Seller_CdaIGS1cwneMs
Additionally, I want to highlight that Amazon has been the primary seller on this listing, winning almost 90% of the buybox for over a year. Myself and a few other sellers have been selling alongside Amazon on this listing. It is perplexing and unfair that we, the sellers, are being penalized and having our listings removed, despite our due diligence to ensure our products do not contain these ingredients.
Seller_tiXK8SSV5UyaL
I am having the same issues. Below is another post with many others having similar problems.
https://sellercentral.amazon.com/seller-forums/discussions/t/0bfc65e0-1cef-4efa-93db-3798d179894b
Seller_tiXK8SSV5UyaL
I am having the same issues. Below is another post with many others having similar problems.
https://sellercentral.amazon.com/seller-forums/discussions/t/0bfc65e0-1cef-4efa-93db-3798d179894b
Seller_CdaIGS1cwneMs
I received this message from Amazon. How am I supposed to add the drug facts panel to the detail page when I can't even edit the listing? What additional evidence do I need to provide? I've already submitted six images of the product, clearly showing the drug facts panel.
We received your appeal, but we are unable to reactivate your ASINs at this time.
Why did this happen?
The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.
What actions do I need to take?
To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:
Recommended changes to be done: Thank you for providing attachment . Kindly upload image with Drug Facts into the detail page .
This product has been identified as one that contains the prescription-only drug ingredient bimatoprost or isopropyl cloprostenate, and is unapproved for sale. Amazon prohibits the listing and sale of unapproved and prescription products. If you disagree with this determination, please upload a picture of the product label that shows the Drug Facts Panel. For more information, please direct the seller to:
Seller_CdaIGS1cwneMs
I received this message from Amazon. How am I supposed to add the drug facts panel to the detail page when I can't even edit the listing? What additional evidence do I need to provide? I've already submitted six images of the product, clearly showing the drug facts panel.
We received your appeal, but we are unable to reactivate your ASINs at this time.
Why did this happen?
The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.
What actions do I need to take?
To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:
Recommended changes to be done: Thank you for providing attachment . Kindly upload image with Drug Facts into the detail page .
This product has been identified as one that contains the prescription-only drug ingredient bimatoprost or isopropyl cloprostenate, and is unapproved for sale. Amazon prohibits the listing and sale of unapproved and prescription products. If you disagree with this determination, please upload a picture of the product label that shows the Drug Facts Panel. For more information, please direct the seller to:
Seller_rI7BZIczK8iAC
This is obviously a listing that promises that the eyelashes will become thicker and fuller. Therefore the bot concludes that is HAS to contain that chemical ingredient, classified as "prescription-only drug". Whatever label you send, it will not be admitted as proof.
IN CASE YOU can edit the listing, remove such claims and try to reinstate.
Seller_rI7BZIczK8iAC
This is obviously a listing that promises that the eyelashes will become thicker and fuller. Therefore the bot concludes that is HAS to contain that chemical ingredient, classified as "prescription-only drug". Whatever label you send, it will not be admitted as proof.
IN CASE YOU can edit the listing, remove such claims and try to reinstate.
Seller_MTUTNs0CParql
I have the same problem with 4 of my listings. None of these products have those ingredients. There has to be a glitch somewhere
Seller_MTUTNs0CParql
I have the same problem with 4 of my listings. None of these products have those ingredients. There has to be a glitch somewhere
Seller_vyGwOFExJ8ouw
I’m having the same problems. Just got hit with my second. I’ve appealed multiple times with photos of the ingredients and keep getting denied.
Seller_vyGwOFExJ8ouw
I’m having the same problems. Just got hit with my second. I’ve appealed multiple times with photos of the ingredients and keep getting denied.
