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Extremely frustrated with compliance team, why they are rejecting lab reports blindly ? Also removing listing.
We are extremely frustrated with the compliance team's practice of rejecting reports without proper review. The lack of transparency and arbitrary dismissal of reports is causing significant operational disruptions.
We have a valid lab report from an ISO 17025 approved lab. Our packaging complies with Reese Law requirements. Product images and model numbers are clearly included in the lab report. Please go through following images.
Lab Report Where product Image and Model Number can be seen clearly.
Packaging Image where everything mentioned as per the Law requirements.
We had case open and submitted these documents multiple times, yet the compliance team fails to review our documents, and they’re rejecting documents. Also, removed listing.
Here is case ID : 15778585171
What do you think would make Amazon's compliance team accept report?
Please help...
21 replies
Cooper_Amazon
Good Evening @Seller_KANKEjVf1CCLB,
I have escalated CASE ID 15778585171 to our compliance team to review and shared the compliance information with them once again. Hopefully they can take a second look at the information and be able to continue with your appeal. I will follow up with you as soon as I hear back from them.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_KANKEjVf1CCLB,
I just wanted to stop by and share the good news that the ASIN related to CASE ID 15778585171 was able to be reinstated as the compliance documents submitted were approved. 🎉
With that great news, I hope you have a magnificent rest of the week and take care.
Cheers, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_Sram36TnVt73c,
Community Managers have been connecting with partner teams and sharing gaps and misses that have occurred thanks to feedback from our sellers. We have even had teams reach out to us to collect anecdotes proactively (before the launch of a new product or policy) which is cool too! So please know that your voices are not going unheard and it's important to share feedback to us through all channels depending on the topic:
- Selling Partner Support escalates feedback
- Report a Violation Tool
- Call me Now button with AHS
- Seller Polls
- Seller Forums
- Feedback button in Seller Central (bottom left hand corner)
Sincerely, Cooper_Amazon
Seller_Sram36TnVt73c
my main concern is that i have button-cell products with 8 to 12 color variations.
If each one is a crapshoot, it will be interesting to see how I get through these...
Seller_WtOwWhtSrFjva
Great. But was the bot updated?
If not, it will unreinstate (did i make a new word) when the bot runs again.
There are two forces at work here. The program team and the compliance team.
The program team believes that they are absolutely right, every single time.
Seller_KANKEjVf1CCLB
Hi @Cooper_Amazon,
Thank you for your help.
I have attached new pictures of packaging where everything mentioned clearly. Kindly look into it.
Also, we are facing difficulties with another listing where we are getting emails from amazon to submit compliance documents, but we are unable to find it in the compliance dashboard. Now, the listing is deactivated and we don’t have any option to submit the documents. ASIN for this listing is B0DJHKBQ2H , Kindly help.
Cooper_Amazon
Good Evening @Seller_KANKEjVf1CCLB,
You need to appeal with these images on the following cases:
- CASE ID 15238259061 (associated to ASIN ending in N9DM)
- CASE ID 15936220931 (associated to ASIN ending in C1FX)
- CASE ID 15238451451 (associated to ASIN ending in 9PP3)
- CASE ID 15238555021(associated to ASIN ending in Q9MK)
I cannot submit the images for your or appeal for you. I only escalate cases that have not been reviewed in some time.
As for ASIN B0DJHKBQ2H, I have submitted a request to the compliance team to review CASE ID ending in 8051 to see if the documentation on that CASE is enough for ASIN ending in BQ2H to be reinstated. I will follow up with you as soon as I hear back from them.
Sincerely, Cooper_Amazon
Seller_vEU5SBow7S3vQ
I've been dealing with this same nightmare for the last couple of months. Amazon flags the listing for compliance and deactivates the listing. As the Seller we submit all the documents using approved Amazon lab reports, and end up going back and forth resubmitting multiple times because each time we submit there is something different/new they ask for on the document.
What is infuriating is that many times Sellers have more knowledge of the compliance requirements than those reviewing the documents. What is even more infuriating is that Amazon expects Sellers to be perfect in every area of the business and has harsh penalties for Sellers that don't follow the rules, yet Amazon continues to fumble something that is so important like Consumer Product Safety, and there is seemingly no accountability on their end.
I had a listing go down for THIRTY days while I went back and forth with the compliance team. After 7 submissions what was the result? They removed the compliance requirement and stated it was no longer needed. Huh!?!?
Seller_KANKEjVf1CCLB
Hi @Cooper_Amazon
Thank you for your help.
I have submitted all the documents on case ID 15238259061 and 15238555021
Also submitted documents again under compliance dashboard for following.
- CASE ID 15936220931 (associated to ASIN ending in C1FX)
- CASE ID 15238451451 (associated to ASIN ending in 9PP3)
Kindly look into it.
Cooper_Amazon
Good Morning @Seller_KANKEjVf1CCLB,
An update on ASIN B0DJHKBQ2H compliance documentation review.
- The Test report for Reese warning labels are provided for a different model and not for B0DJHKBQ2H
- The images of Reese warning labels on the detail page and submitted to the Compliance Team are not physically on the product (they are digital) which we are not able to accept.
Please provide the warning label attached to product or provide the warning label on the physical package. Thank you.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_KANKEjVf1CCLB,
I have another update on the remaining 4 cases:
- CASE ID 15238259061 (associated to ASIN ending in N9DM)
- CASE ID 15936220931 (associated to ASIN ending in C1FX)
- CASE ID 15238451451 (associated to ASIN ending in 9PP3)
- CASE ID 15238555021(associated to ASIN ending in Q9MK)
They have had all their compliance documents approved and the ASINs are live on the website. With that great news, I hope you have a wonderful rest of the week.
Cheers, Cooper_Amazon
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