Case ID - 16371023571 (please let me know if you want the order id & tracking or if it can be pulled from here).

A package is stuck in transit, the buyer is requesting a refund due to INR. We are requesting a return to sender so that it comes back to us.

We reached out to UPS but Amazon is considered the 'shipper' so it will be sent back to Washington & so they said "only the shipper has authorization to change the address. Call Amazon."

We called Amazon and they had NO CLUE what I was saying they kept repeating "We see it is a UPS package. You need to call UPS."

I was even given the "Amazon seller-Dedicated UPS seller Support line" which was even LESS helpful than normal UPS support.

How can I regain control over my shipments? (we only recently linked our UPS account- does this actually help?) What can I do about this package?

Thanks in advance

@SEAmod