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Need help on a return fraud order
Hello,
Need help on this.
Order ID: 114-2014204-9269002
This customer did a switcheroo return fraud, we did a 100% restocking fee on the return. And it shows Prior refund: applied to that order. When we try file a SAFE-T claim, Amazon say we can't because we refund the customer?
2 replies
Seller_OvL8C4BJWiuS9
Was the order RFS (refund at first scan)? It doesn't make any sense that you 'Refunded" with a restocking fee and there was a "prior refund".
Seller_DdmPiA1p1S2Wu
You can't do a SAFE-T claim if you have done any refund, even a $0.00 refund with a 100% restocking fee. I presume you are wanting to file the SAFE-T claim to try to recoup the return label cost? Regarding the "Prior Refund Applied", yes, Amazon will show that even for a $0.00 refund due to a 100% restocking fee. So, unfortunately, you're just out any return shipping that you paid to get an incorrect item back. As far as I know there isn't anything you can do about it.
