Business invoiced order payment still not received from March.
Took a fairly large business invoiced order in March, now in November and still have no access to this money. Also found a failed (unrelated) disbursement that appears to have been completely ignored by Amazon's system while digging around to investigate. This is killing my cash flow and causing struggle.
Seller (un)support are running me around in circles telling me I've already received the money because it's been released. I keep telling them that it may be released, but that doesn't mean that I can withdraw it. Despite being explicitly asked for it, they are unable to point towards the disbursement I have allegedly been paid this sale on.
Most recent case IDs
16662570391
16662519611
Mods please help, this is far beyond the comprehension of the dozens of seller support staff that have tried to engage (I will never say help, I don't believe there is ever any intention to help from them).
3 replies
Micah_Amazon
Hello @Seller_PIQU3TIVWcLg5,
Thank you for your post. My apologies on the frustration that this has caused. I am here to help assist. Do you know if the funds are showing in your account level reserves or they are showing up for disbursements, then disappearing?
Are you receiving any disbursements ?
Looking forward to your response.
Cheers,
Micah
Business invoiced order payment still not received from March.
Took a fairly large business invoiced order in March, now in November and still have no access to this money. Also found a failed (unrelated) disbursement that appears to have been completely ignored by Amazon's system while digging around to investigate. This is killing my cash flow and causing struggle.
Seller (un)support are running me around in circles telling me I've already received the money because it's been released. I keep telling them that it may be released, but that doesn't mean that I can withdraw it. Despite being explicitly asked for it, they are unable to point towards the disbursement I have allegedly been paid this sale on.
Most recent case IDs
16662570391
16662519611
Mods please help, this is far beyond the comprehension of the dozens of seller support staff that have tried to engage (I will never say help, I don't believe there is ever any intention to help from them).
Business invoiced order payment still not received from March.
Took a fairly large business invoiced order in March, now in November and still have no access to this money. Also found a failed (unrelated) disbursement that appears to have been completely ignored by Amazon's system while digging around to investigate. This is killing my cash flow and causing struggle.
Seller (un)support are running me around in circles telling me I've already received the money because it's been released. I keep telling them that it may be released, but that doesn't mean that I can withdraw it. Despite being explicitly asked for it, they are unable to point towards the disbursement I have allegedly been paid this sale on.
Most recent case IDs
16662570391
16662519611
Mods please help, this is far beyond the comprehension of the dozens of seller support staff that have tried to engage (I will never say help, I don't believe there is ever any intention to help from them).
3 replies
3 replies
Micah_Amazon
Hello @Seller_PIQU3TIVWcLg5,
Thank you for your post. My apologies on the frustration that this has caused. I am here to help assist. Do you know if the funds are showing in your account level reserves or they are showing up for disbursements, then disappearing?
Are you receiving any disbursements ?
Looking forward to your response.
Cheers,
Micah
Micah_Amazon
Hello @Seller_PIQU3TIVWcLg5,
Thank you for your post. My apologies on the frustration that this has caused. I am here to help assist. Do you know if the funds are showing in your account level reserves or they are showing up for disbursements, then disappearing?
Are you receiving any disbursements ?
Looking forward to your response.
Cheers,
Micah
Micah_Amazon
Hello @Seller_PIQU3TIVWcLg5,
Thank you for your post. My apologies on the frustration that this has caused. I am here to help assist. Do you know if the funds are showing in your account level reserves or they are showing up for disbursements, then disappearing?
Are you receiving any disbursements ?
Looking forward to your response.
Cheers,
Micah
