Dear Brand Registry Team

@Jim_Amazon @Sandy_Amazon @Quincy_Amazon @Dougal_Amazon

Could really use your help understanding why my Brand Registry application is being rejected, even on appeal. I'm not sure what I am missing. I've sent several emails with no response and if I could just get some help on what I'm missing, I can fix it. My case ID is 15307775341. I submitted my application with a pending USPTO trademark serial number. I included images with my branded packaging in my case log as well as a sales receipt and manufacturing contract and invoice. I'm not sure what else I could be missing or why it keeps getting rejected. If someone could help me understand, and close out the current application, I can reapply and fix whatever the reason you specify for the rejection. Thank you in advance!

I have applied for brand registry, and it was denied. I went through the appeals process, and I received an email stating that it was denied again because the image didn't match the brand name. I now see what I did incorrectly and can fix that issue. The problem is I have no way of updating the appeal. When I go to case # that has the application, it says pending review. I dont have an option to appeal or edit. The email says that if a Brand Registry application has been declined, to create a new one. When I try that it says that "Application for brand is currently under review". Its like the process is stuck in a loop because Amazon Brand Registry has not released the application since it has been denied. You cant make updates to it or create a new one. Can someone please help? You cannot get directly in contact with the brand registry team if you do not have a current brand.

My application for my brand has been locked for 90 day. I had a mistake on my EIN documentation when I first applied for brand registry but it has been fixed. I have been battling this rejection for almost 3 months and have gotten no real answer. I have attached documentation of my EIN number, my LLC articles of organization, my invoive and have attached my decleration with my supplier. I have tried to contact brand registry support and when they looked into my case the said the same thing "This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form." Which I understand this was the reason for the rejection at first but have since supplied all the proper documentation to prove I am the owner of my business. My brand is going to be launching soon on amazon and this is going to really hurt my brand. Can someone please help me sort this out I feel like I dont know what else to do. Can somone please take a detailed look at all the documents I have supplied showing I am the owner. Or please tell me what I need to actually fix and not just the same generic response? Can I have the help of a supervisor please?

My case # is 16735770701