I am unable to submit verification of the INFORM Consumers Act.
Hello，
I am unable to submit verification of the INFORM Consumers Act.
When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"
And last time I submitted the necessary documents for verification through seller support, my case was immediately closed, and the email informed me that this is not the channel for submitting appeal documents.
Therefore, even if I want to submit a revalidation of the INFORM Consumers Act, I cannot find the entry point for submission. What should I do?
Sincerely
19 replies
Cade_Amazon
Hello @Seller_8mYZvxHXp7LdE,
Thank you for utilizing the seller forums. I hope all is well.
I am unable to submit verification of the INFORM Consumers Act.
When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"
Based off of the information you have provided, I see that you are not able to submit information to verify your account for the inform consumers act.
Have you created a case when the identity verification button directed you to the seller support interface? If you have created a case, please provide the case ID so we can better assist you.
If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
Seller_stdvIZmTq2n7u
If I am not mistaken, this happened to me too. I just switched from chrome to firefox and it worked for me. Worth a try.
Seller_1oT4ZOwrSByEE
You probably have a bad link, ask for a fresh one to the correct page.
Seller_g3OR7KZQqjPwG
Where is the link located for the reverification of the INFORM Consumer Act ? I was assuming that it would appear in Account Health when it was time for submission of to begin
Seller_XJk5RkDQR39p0
Every time chrome needs an update, this type of thing happens on many websites, you can't login, or 403 errors appear, after chrome updates everything is fine. hope this helps.
Seller_kIukTwdhvntAp
Has any progress been made on your situation?
And would you please clarify whether your account was suspended prior to the INFORM update. or just as a result of whatever is taking place with the verification.
It would make a difference on how to proceed and if any steps are even possible!
I am unable to submit verification of the INFORM Consumers Act.
Hello，
I am unable to submit verification of the INFORM Consumers Act.
When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"
And last time I submitted the necessary documents for verification through seller support, my case was immediately closed, and the email informed me that this is not the channel for submitting appeal documents.
Therefore, even if I want to submit a revalidation of the INFORM Consumers Act, I cannot find the entry point for submission. What should I do?
Sincerely
I am unable to submit verification of the INFORM Consumers Act.
Hello，
I am unable to submit verification of the INFORM Consumers Act.
When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"
And last time I submitted the necessary documents for verification through seller support, my case was immediately closed, and the email informed me that this is not the channel for submitting appeal documents.
Therefore, even if I want to submit a revalidation of the INFORM Consumers Act, I cannot find the entry point for submission. What should I do?
Sincerely
19 replies
19 replies
Cade_Amazon
Hello @Seller_8mYZvxHXp7LdE,
Thank you for utilizing the seller forums. I hope all is well.
I am unable to submit verification of the INFORM Consumers Act.
When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"
Based off of the information you have provided, I see that you are not able to submit information to verify your account for the inform consumers act.
Have you created a case when the identity verification button directed you to the seller support interface? If you have created a case, please provide the case ID so we can better assist you.
If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
Seller_stdvIZmTq2n7u
If I am not mistaken, this happened to me too. I just switched from chrome to firefox and it worked for me. Worth a try.
Seller_1oT4ZOwrSByEE
You probably have a bad link, ask for a fresh one to the correct page.
Seller_g3OR7KZQqjPwG
Where is the link located for the reverification of the INFORM Consumer Act ? I was assuming that it would appear in Account Health when it was time for submission of to begin
Seller_XJk5RkDQR39p0
Every time chrome needs an update, this type of thing happens on many websites, you can't login, or 403 errors appear, after chrome updates everything is fine. hope this helps.
Seller_kIukTwdhvntAp
Has any progress been made on your situation?
And would you please clarify whether your account was suspended prior to the INFORM update. or just as a result of whatever is taking place with the verification.
It would make a difference on how to proceed and if any steps are even possible!
Cade_Amazon
Hello @Seller_8mYZvxHXp7LdE,
Thank you for utilizing the seller forums. I hope all is well.
I am unable to submit verification of the INFORM Consumers Act.
When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"
Based off of the information you have provided, I see that you are not able to submit information to verify your account for the inform consumers act.
Have you created a case when the identity verification button directed you to the seller support interface? If you have created a case, please provide the case ID so we can better assist you.
If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
Cade_Amazon
Hello @Seller_8mYZvxHXp7LdE,
Thank you for utilizing the seller forums. I hope all is well.
I am unable to submit verification of the INFORM Consumers Act.
When I click the "Identity Verification (Reverify)", it will jump to the seller support interface. And the seller support interface only have one option "Get help with my appeal from Account Health Support"
Based off of the information you have provided, I see that you are not able to submit information to verify your account for the inform consumers act.
Have you created a case when the identity verification button directed you to the seller support interface? If you have created a case, please provide the case ID so we can better assist you.
If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
Seller_stdvIZmTq2n7u
If I am not mistaken, this happened to me too. I just switched from chrome to firefox and it worked for me. Worth a try.
Seller_stdvIZmTq2n7u
If I am not mistaken, this happened to me too. I just switched from chrome to firefox and it worked for me. Worth a try.
Seller_1oT4ZOwrSByEE
You probably have a bad link, ask for a fresh one to the correct page.
Seller_1oT4ZOwrSByEE
You probably have a bad link, ask for a fresh one to the correct page.
Seller_g3OR7KZQqjPwG
Where is the link located for the reverification of the INFORM Consumer Act ? I was assuming that it would appear in Account Health when it was time for submission of to begin
Seller_g3OR7KZQqjPwG
Where is the link located for the reverification of the INFORM Consumer Act ? I was assuming that it would appear in Account Health when it was time for submission of to begin
Seller_XJk5RkDQR39p0
Every time chrome needs an update, this type of thing happens on many websites, you can't login, or 403 errors appear, after chrome updates everything is fine. hope this helps.
Seller_XJk5RkDQR39p0
Every time chrome needs an update, this type of thing happens on many websites, you can't login, or 403 errors appear, after chrome updates everything is fine. hope this helps.
Seller_kIukTwdhvntAp
Has any progress been made on your situation?
And would you please clarify whether your account was suspended prior to the INFORM update. or just as a result of whatever is taking place with the verification.
It would make a difference on how to proceed and if any steps are even possible!
Seller_kIukTwdhvntAp
Has any progress been made on your situation?
And would you please clarify whether your account was suspended prior to the INFORM update. or just as a result of whatever is taking place with the verification.
It would make a difference on how to proceed and if any steps are even possible!
