Incense flagged as synthetic cannabinoid
Our Incense made of 100% percent natural myrrh resin has been flagged as an synthetic cannabinoid. What can we do to unblock our products. They are not synthetic and does not even belong to cannabionoids group of plants. Myrrh (/mɜːr/; is a gum-resin extracted from a few small, thorny tree species of the Commiphora genus, belonging to the Burseraceae family.[1] Myrrh resin has been used throughout history in medicine, perfumery, and incenses. Has nothing in common with cannabis.Nothing. Our product is 100 percent natural.
0 replies
Levi_Dylan_Amazon
Hello @Seller_xJmhHl6oW7jWy,
Thank you for reaching out here on the seller forums.
I see that your listing that has been flagged as a cannabinoid product and you are seeking guidance on what steps you can take to get this resolved. I am here to look into this with you to learn what option are available for you.
So that I can check all of the details, can you please provide me with the associated case ID for this concern? If you feel comfortable you can also share the affected ASIN for clarity. From there, I can check what the issue is and what options are available to resolve this.
I am looking forward to your response and I hope you have a great rest of the day. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_6447vs1cuc89C
Looks through your listing for any keywords that could even be loosely associated with canna and remove it. It doesn't make sense, but it is what it is with Amazon. It even could be the work "resin". There's a lot of talk about AI but they seemingly only use simple word filters.
Emet_Amazon
Hello @Seller_xJmhHl6oW7jWy,
Thank you for posting your follow up cases.
Looking at the cases provided, I do not see any additional information that shows proof of compliance in association to this policy. I see on two of the cases you attached an excel document with a list of ASINs but no additional or supportive information.
These situations are taken very seriously, we at this time will require proof of the product, and packaging. Each will require a picture from all six sides, including the front, back, left, right, top and bottom. Once available you will need to dispute the ASIN enforcement with said images along with any additional supporting information with an ingredient list or any product testing. This will help ensure the product itself is safe for sale.
As mentioned by @Seller_6447vs1cuc89C, these situations may even be driven by listing details or images referencing a material or product that violates our policy. Should you identify any particular issues, you will need to remove these attributes to show the listing complies as well as the product.
Have you provided any additional dispute materials to show the product and listing complies with this policy?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_xJmhHl6oW7jWy
Our products have been blocked now. I want to change the keywords.Please help
Seller_xJmhHl6oW7jWy
I got a response from the FDA that it depends on the intended use that something is considered a drug. Our incense is not intended to be used as a medicine.
