We need some help, we have a seller who is selling a different brand item under our brand registered name. Not only that but the brand he's shipping to customers is prohibited, he's actually doing it across multiple ASIN's not just ours we've done 3 test buys so far for 3 different ASIN's one of which was ours two were other brands and they were all the same every time the same seller sent us this different brand item each time.

This isn't the first time he's done this to our product and the last time unfortunately our trademark was still pending so we couldn't do anything about it in the brand registry we had to report him through the detail listing page. But what that did was cause Amazon to remove the ASIN entirely and it took us MONTHS of endless submitting documentation to finally prove to Amazon our brand had no affiliation with what this seller was shipping out to customers. So I'm not going to make that mistake again and luckily since all those months passed our trademark is now officially registered so you would think we would be protected now but I guess not.

Test buy in hand, pictures taken showing what we received and the correct product side by side with the GS1 registered UPC on it and even a video of me opening the test buy. Opened a brand registry counterfeit with a test buy report and it was rejected. I'm not sure why it was rejected there is no reason given it gives a system error when trying to retrieve the reason. I tried to escalate it through brand registry support and they came back and said we need to submit it through brand registry which is exactly what we thought we were doing.

Complaint ID: 20291048141

Case #: 20324236761

I then tried to open it as counterfeit without a test buy, I know that's not as strong but we're desperate at this point this is doing a lot of damage to our brand and product. That has been stuck as "additional review" complaint ID# 20323151511. I don't have much hope for it if the one with a test buy was rejected.

So we have a seller who is using our ASIN, along with other sellers ASIN's, to disguise the sale of a counterfeit prohibited product. We have all the proof to show as much as we can't stop it from doing it, even though we are fully brand registered. He's already done a lot of damage here to our reputation, our reviews, our sales and we worked for MONTHS to get this ASIN back up only for him to come back and do it again with no repercussion. Even worse even with his terrible feedback and history we have the same price and he has the buy box!

I don't get it, we watch our account health like our life depends on it and we work our tails to make sure we do everything by the book and have all our ducks in a row only to see another seller who is doing everything wrong swoop in and destroy our hard work?

What are we doing wrong here? What do we need to do to fix this? Can anyone provide any guidance?

Thank you for any help!