the case id is 17328416631, 17337488231

and this case id 17426066901, i have submitted the image, please help to check asap.

I know there's talk of AI and chat robots on these forums, but I'm 100% serious:

Can Seller Support Associates actually see the case notes and attachments in the cases we open?

As a seller that has had to open many cases since "Send to Amazon" launched, I'm beginning to feel as though they legitimately cannot view the case log. For example, I created Case ID 15783575941 yesterday, which resulted in a reply that asked me for three pieces of information that I already included (quite clearly) in the beginning of my case.

This trend is becoming commonplace. Because we've had to open so many cases of late, we know what to include from the get-go, so we make sure we provide the basics. If they legitimately cannot view the case log, then why are they tasked with responding? If they can, but choose not to read/review the information provided...

AMazon support has lost all common sense. They cannot even have the respect to reply or read the actual full issue of a situation. Their replies are irrelevant and canned and provide no solution whatsoever. If my grandmother had wheels she would be a bicycle.