How many times does seller support actually provide information to solve your issue?
Actulally asking other sellers for input.
This thread Strange refund error amazon refunding customer more than the item price
I was told by @Glenn_Amazon I should have opened a Seller support ticket first. I responded that they would have been useless and not solved the issue in time to prevent an A-Z.
He opened a Support ticket and low and behold 6 days later still nothing other then it has been sent from one team to the next.
Then we have this ever popular thread How many times have you just deleted a product rather than bang your head against the wall trying to prove the obvious?
And this one IP complaint but it's not our information that is causing the complaint
It just seems now the only way to get some actual help is to open a case, wait 1 week then beg on the forums for a mod to help cut the red tape.
How many times does seller support actually provide information to solve your issue?
Actulally asking other sellers for input.
This thread Strange refund error amazon refunding customer more than the item price
I was told by @Glenn_Amazon I should have opened a Seller support ticket first. I responded that they would have been useless and not solved the issue in time to prevent an A-Z.
He opened a Support ticket and low and behold 6 days later still nothing other then it has been sent from one team to the next.
Then we have this ever popular thread How many times have you just deleted a product rather than bang your head against the wall trying to prove the obvious?
And this one IP complaint but it's not our information that is causing the complaint
It just seems now the only way to get some actual help is to open a case, wait 1 week then beg on the forums for a mod to help cut the red tape.
116 replies
Seller_Yvu9QfhV55nVu
If a case is still open , this means that someone will research it (no time frame).
Seller_GAANOVXc1kgY1
Weve been trying for months with seller support.
They do lack the tools,resources, and knowledge to solve complex problems.
It is a giant red tape with Amazon now a days.
Seller_n4shC9EMd3XuA
I haven’t had the best luck, Specifically on the moderate to little cases. The big cases, I’m probably 2 for 2, the 2 biggest being thankfully solved, those 2 were “account closers”. A lot of the little issues I don’t bother with support and try to solve them myself - within the confines (or grey areas) of Amazon law, of course!
Seller_fsNHBXJZNVJpE
Couple of years ago, when I still cared…I usually got my listings fixed and random issues resolved after just one, maybe 2 e-mails. Of course the issues kept repeating and repeating and repeating and it takes time to collect the data and report every time. At what point is my time wasted just not worth the listings anymore. Eventually, support became useless, copying and pasting without to even read a message, making assumptions based on a single line, offering out of this world solutions…
Seller_GLmfKG64SVkqQ
Almost never.
One of my most recent attempts was to have a recalled product removed.
Nothing but useless responses and the case being closed. Finally someone else managed to get it taken care of, somehow. This experience is in line with almost every time I contact them.
Seller_RiOJBL9iBCxMB
I think it’s for the paper trail and for them to have something specific to take to the appropriate team. Could be wrong but seems like that’s a protocol they have to follow.
Personally I’m glad they’re now able to look into cases and move them where they’re supposed to go. Having to open 10-15 cases to have seller support finally move pricing violations to the appropriate team even when asking from 1st case to transfer it to the appropriate team is frustrating at the least.
Seller_ArJhBa0D5u08m
I have never, in 20 yrs of selling on Amazon, had a person on the phone from seller support help me resolve ANY issue, nor any bot answering case logs. No help, never, not once. Phone support reads from the same help pages we do, from India, with kids yelling in the background, before telling me they will need to forward this to the correct department, which I never ever get a real reply from and messages eventually stop coming.
Bots answer every support log message, with answers that clearly did not come from a human reading the messages. No matter what I ask, I will get no reply that helps or usually even makes sense in any way.
Seller support is non-existent on Amazon. ONLY buyers get great help, and refunded instantly. Sellers fight for real answers, or to keep the money they earned.
I have only had one answer from the forums in 20 yrs. Usually just trooled and reamed with people kissing Amazon’s rear n telling me how I should shut up and accept the wrongs daily on Scamazon.
Does that wrap up your experience in a nut shell? Have I answered all of the questions to your satisfaction? I understand your frustration with this situation, and apologize.
Trust me, no one at Amazon understands my frustration selling on their venue!
Seller_dy0iaamuixQa3
My last Seller Support Issue was sent in, twice. I got dinged and marked for “an event that might result in loss of Amazon privileges.” I supposedly opened a “duplicate” page for a book. The fact is, the publisher used the same ISBN number for paperbacks as he/she did for his hardbacks. I created their one and only hardback listing. Twice I sent this in. Twice, all I got back was “cut and paste” responses that made it obvious that either they didn’t read my message or didn’t understand. I gave up. Deleted the listing. Sold the book on a different platform. In the early days, I got good answers and good results. … Not so much, now.
Seller_yUbOtTRrqazDo
Amazon seller support is the worst in the industry, by a mile. I have been here since the Z-Shop days (that’s a long long time) and their incompetence has never failed to amaze me. Sometimes I laugh, sometimes I cry. In case you haven’t figured it out yet, it is no coincidence that they started and encourage these forums. The good folks who give advice here are the closest you will ever get to support. We owe them a big “thank you”.
Seller_ToPPYvOWlyp9j
SS is timed!
As long as employees responses are timed[ an idiotic executive decision leading to inaction] they’ll cut/ paste “something” [template not necessarily relating to the issue] to rid themselves of the problem-and move along to the next
Training must be nearly non-existent; obviously don’t know the ins-outs of the involved, difficult AMZ system!! In many cases, there’s the language issue since many CS employees are from third-world nations, paid third-world salaries.
I would imagine there’s high turn-over, too. Stay a couple weeks-perhaps a few months- and if don’t have low feedback, made a supervisor. If FB isn’t in tune, kicked out!! Then the process begins again from an inexhaustible pool of future employees…No wonder sellers can’t get answers!!
