Manage FBA returns with partial refunds
You can now offer partial refunds to customers without requiring physical returns for your Fulfillment by Amazon (FBA) products in the US, the UK, Germany, France, Italy, and Spain. This update helps reduce your costs and improves the customer experience.
With partial refunds, you’ll be able to do the following:
- Save on return shipping and processing costs
- Reduce time spent managing returns
- Set custom refund amounts based on your product’s list price
- Choose which products participate in the program
- Add or remove products at any time
To set up partial refunds, take the following steps:
- Go to FBA settings.
- Scroll to the FBA returns evaluations & ownership settings section, select Partial Refunds and, click Edit.
- Select eligible products to be enabled for partial refunds.
- Set your preferred partial refund percentage.
You can track partial refund transactions in your FBA Returns dashboard, marked as Complete – Return not expected in the Return status column.
For more information, go to FBA partial refunds.
Manage FBA returns with partial refunds
You can now offer partial refunds to customers without requiring physical returns for your Fulfillment by Amazon (FBA) products in the US, the UK, Germany, France, Italy, and Spain. This update helps reduce your costs and improves the customer experience.
With partial refunds, you’ll be able to do the following:
- Save on return shipping and processing costs
- Reduce time spent managing returns
- Set custom refund amounts based on your product’s list price
- Choose which products participate in the program
- Add or remove products at any time
To set up partial refunds, take the following steps:
- Go to FBA settings.
- Scroll to the FBA returns evaluations & ownership settings section, select Partial Refunds and, click Edit.
- Select eligible products to be enabled for partial refunds.
- Set your preferred partial refund percentage.
You can track partial refund transactions in your FBA Returns dashboard, marked as Complete – Return not expected in the Return status column.
For more information, go to FBA partial refunds.
0 replies
Seller_jvfhuXWiqaKrs
How will Amazon ensure buyers don't abuse this program by requesting partial refunds on all eligible products, treating the partial refund program as a "post-purchase coupon"? Sellers would be foolish to opt into this program if this question isn't answered convincingly.
Seller_jvfhuXWiqaKrs
Can Amazon share any real data proving that this program reduces the rate of returns, chargebacks, customer service contacts, or other unwanted interactions?
Seller_Sram36TnVt73c
i never do partial refunds here or anywhere else I sell.
If it's bad enough to complain, send it back.
I feel like it's just another avenue for scammers to take in harrassing us for undeserved discounts.
Seller_qbXUWwyag0ELm
Stop giving stuff away for free. Encourages bad customer behavior at businesses expense. Nothing good comes from it.
Seller_UT6Klq848G1TB
But I have set up a partial refund policy for all products, with a 99% refund rate. After a month, no one has chosen a partial refund, and I seriously suspect that this policy is not currently in effect. When I set the refund only option, almost all refund orders are only refunded, but there is no buyer option for the 99% refund rate. Please answer my question. Thank you
Seller_BIsZ9KzqY6ydc
If a customer accepts a partial refund, will the option to return the item for a full refund be removed for the order? Can a mod confirm this?
Seller_d6ZGw2V1I1sm9
Can a mod please answer if the full refund/return the item option will still be available if I turn on the partial refund? So the customers have the options for a full refund/return and partial refund/no return?
Seller_VGta8d1MQayJt
Greaaaaattttttt, here come the 'i don't like my item, but i like it enough to keep it if you compensate me' Scamazonians....
