I've applied for brand, catalog, and GTIN exemption. I've been approved for Catalog and GTIN Exemption, but have been denied for brand approval. Can anyone tell me why? The document fulfils all of the requirements. Case number is: 16650065111

I cannot get past the boilerplate response from Amazon saying that it's been denied, but with no reason given as to WHY it was denied.

Case ID: 17485237301 - Brand Approval

Case ID: 17465368671 - Seller Support

Hello,

We've been going through the brand approval process for roughly 1.5 weeks but we are running into issues with inconsistent guidance. Our original application was denied so we reached out to Seller Support. They walked us through everything while 'escalating' the case and 'coordinating' with an internal team (allegedly). We were still rejected despite meeting all the invoice requirements and partnering with one of the largest authorized distributors of the brand.

We reached out to Seller Support again after obtaining a more detailed invoice copy from the distributor. Seller Support assured us that we would not be auto-rejected for not submitting new information and that they were coordinating this with an internal team. We submitted the document and ended the call. We got auto-rejected for not submitting new information within 10 minutes of the reapplication.

Can we get some escalation or guidance on what actions we need to take to gain approval @Seller_l7Jtck9jxnEA0? The ASIN and UPC match. We've ordered above the minimum quantity (350 vs 300). The information matches. I'm at a loss for what else needs to be done. The distributor claims they haven't received a phone call to verify our invoice either.

I have provided 3 seperate invoices and even included pictures of the product and proof of payment yet im getting auto denied with no explanation I even had a support member review my invoice and he confirmed it had all the information. Any advice on how to get a real person to review the application instead of this automated bot