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Because of the logistics delay my parcel did not arrive on time, the customer applied for a refund in the middle of the process, and then signed for my parcel after the refund, what should I do?
Order number: 113-4884576-4836262, logistics single number: AM947385303CN. this piece is shipped out on time, can also be on time to the goods, but because of the logistics reasons lead to not on time delivery, at present, this order has been signed for the success of the delivery, but the platform authorised to refund to the customer. Attachment is the successful delivery of the logistics official website logistics track update delivery information, showing that it has been signed for. The customer has applied for a refund, this side of the station letter communication to let the customer refuse to accept the parcel, but the customer still signed for my goods. Now I can not get the goods back, the money is also returned to the customer, how to deal with this? Sometimes it is really speechless and helpless.
The parcel was shipped out on time, and the logistics department verified that it was returned to customs once because it was mixed up with sensitive goods, and then re-examined and reshipped again. Now I am owed two empty goods. I don't know what to do.
2 replies
Seller_OvL8C4BJWiuS9
If it was not delivered "on time", no matter who you place the blame on, it's your responsibility.
Joey_Amazon
Hi there @Seller_y6Hg0flql0JxL,
Thank you for sharing here at the forums!
Unfortunately, if the order is not delivered within the established time when the order was placed. There is nothing that we can do to overturn this. This voids any coverage provided by Amazon Buy In Shipping services.
Sincerely,
Joey
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