Shipstation Amazon Buy Shipping Issue
Hello
We are experiencing i unique issue here when shopping for Labels using Amazon Buy Shipping via Shipstation.
The issue is that Amazon Buy Shipping is returning shipping options that don't meet the delivery by date.
On Amazon directly, these options are not coming up, it is only happening on Shipstation.
Is this a known issue? It started yesterday.
Shipstation Amazon Buy Shipping Issue
Hello
We are experiencing i unique issue here when shopping for Labels using Amazon Buy Shipping via Shipstation.
The issue is that Amazon Buy Shipping is returning shipping options that don't meet the delivery by date.
On Amazon directly, these options are not coming up, it is only happening on Shipstation.
Is this a known issue? It started yesterday.
38 replies
Seller_9IX6KU08UEcif
We are using ShipHero and are seeing a similar issue.
Seller_f4a7xAPCCSMqD
I am seeing this as well, and I use Amazon's buy shipping API through Ordoro.
@KJ_Amazon any chance you can look into this? Before this, shipping options that didn't meet the delivery date weren't shown.
Seller_LKHm4EujExBuf
I'm seeing the same issues on ShipStation. If we select options that deliver after the delivery date, using Amazon Buy Shipping, are we still OTDR protected??
KJ_Amazon
Hello @Seller_jU8OqMtibpQmi @Seller_9IX6KU08UEcif @Seller_f4a7xAPCCSMqD @Seller_LKHm4EujExBuf @Seller_ZXWTMpO9HAwWK
Thanks for checking in with the Seller Forums. I would like to take a closer look at this issue. Can you please share a support case ID I can review, ideally one with an Order ID, screenshot, etc displaying the issue?
Seller_OUcv80vNwyovN
We use Extensiv Order Manager with the Amazon Buy Shipping integration, and we noticed a significant change in behavior beginning Monday.
Previously, whenever we performed a rate check on an Amazon order through Amazon Buy Shipping, Order Manager would only return shipping options that could meet the order's delivery-by date. This was important because those shipping options were eligible for the applicable Claims and OTDR protections.
Additionally, if we attempted to batch an order using a shipping method that could not meet the Amazon delivery-by date, Order Manager would return an error and prevent the order from processing.
Beginning Monday, this behavior changed. Amazon Buy Shipping is now returning all available shipping options, including options that cannot meet the customer's delivery-by date. Order Manager is also allowing us to process and ship these orders without generating an error.
This creates a serious issue because we can now inadvertently purchase a shipping service that will not meet Amazon's promised delivery date, leaving the shipment without Claims/OTDR protection.
We opened a support ticket with Extensiv, and they confirmed that they can see a change in the API response/behavior coming from Amazon. Since they believe the change originated on Amazon's side, they have indicated that there is nothing they can change on their end to restore the previous behavior.
@KJ_Amazon, could you please investigate whether a change was made to the Amazon Buy Shipping API over the past few days that could have caused this behavior? If so, we would greatly appreciate having the previous behavior restored, where rate results are limited to shipping options capable of meeting the Amazon order's delivery-by date.
This is having a direct impact on our ability to select compliant shipping services and is potentially exposing sellers to OTDR and Claims-related issues.
Thank you,
Ryan
HRM USA INC.
KJ_Amazon
Thanks @Seller_f4a7xAPCCSMqD I see what you're saying.
Do you or any other seller have a recently purchased shipment that should have been Late Risk but is displaying as Protected because it was purchased through the API?
Seller_OUcv80vNwyovN
I just wanted to report that I received a response to my support ticket. They identified the issue on their end and implemented a fix. My system is now working as it did prior to 8/10 and is functioning as expected.
Is everyone else seeing the same on their end?
@KJ_Amazon
@Seller_jU8OqMtibpQmi
@Seller_9IX6KU08UEcif
@Seller_f4a7xAPCCSMqD
@Seller_LKHm4EujExBuf
@Seller_ZXWTMpO9HAwWK
@Seller_xaEDlckLzUdza
Ryan
HRM USA INC.
Seller_hvvNUJjgodXWj
@KJ_Amazon
We are facing same issue and this has tanked our SFP OTDR metrics!!!
Here is our case.
21593157021
We are still experiencing this issue. It seems like based on these forum posts someone at Amazon needs to fix this for us. Please do what you can to get ours fixed ASAP.
