Any legal way to prove authenticity permanently?
I sell branded eyewear on Amazon. I have been selling on Amazon for 15+ years. I buy from closeout specialists who buy from manufacturers. I do not buy direct from manufacturers (license holders). I do not have LOA from the manufacturers or my suppliers. All I know is that they are authentic products and my suppliers are unable to give me an LOA. Besides, LOA from my suppliers will be rejected by Amazon anyway.
Authenticity complaints has always been my #1 problem on Amazon. Due to some unknown reason, Amazon has blacklisted my suppliers. There are perhaps 4 or 5 of these closeout specialists in USA. Buying from different suppliers is not an option.
I am coming to end of the rope as far as my account health is concerned due to the amount of authenticity complaints I have gotten over the years. All are invalid, of course. For ex, one buyer said a $10 eyeglass case I sold her was fake. I dont need to explain that one. Another said the Tory Burch sunglasses I sold her were fake because they were made in China. Truth is, most of the Tory Burch eyewear are, in fact, made in China. List goes on with these uneducated and uninformed accusations but once the complaint is made, there is no turning back. And my account health suffers.
I can not invest more money into my Amazon business because I never know when Amazon will shut me down. Towards that end, I am wondering if there is a way that I can prove to Amazon, once and for all, that my products are authentic. I will fly to wherever their office is and bring all the documents and anything else they require to whitelist my suppliers so that whenever there are fake complaints, I will win my appeals. I want to have a permanent note on my account that says all my products are authentic and I don't want to fear these fake complaints any longer.
Is there ANY way to achieve this?
2 replies
Seller_8sP6ffckcRn6v
The only way you can prove authenticity to Amazon's satisfaction is with an LOA directly from the brand or their authorized agents.
What may had worked before does not anymore...
Seller_nRFmxiQg4EGrw
Not a verifiable source of inventory.
How do you know that your suppliers are selling you only authentic products? Because they tell you they are?
Besides, in many cases, YOU have to be authorized BY THE BRAND to sell many brands on Amazon.
Yes, Amazon has stated that closeout/liquidation sellers are not considered proper suppliers. This is not new.
Why not? Why are you unable to buy from authorized wholesale distributors? Why are you unable to get LoA from the brand?