Product review removal request
I received a bad review like this: the customer said my product was very good, but he couldn't receive the goods and couldn't contact me. The fact was just the opposite. The customer left a company landline number (but didn't leave an extension number), and the courier carrier said it couldn't contact the customer. I left a message for the customer on Amazon, but the customer set it to refuse to receive any emails, which resulted in the goods being delivered several times but failed. I now request that this untrue comment of the customer be deleted
The order number is 113-7600202-2997820, and the ASIN of the product being negatively reviewed is B0D8GXG1PM
9 replies
Xander_Amazon
Hi @Seller_OjyglcJM2tdzW- The Seller Forums is a space to post discussions with other sellers. You can reach out to Seller Support and report the review or request a removal.
Seller_OjyglcJM2tdzW
I contacted seller support, but they said they didn't have permission to delete reviews and directed me to email “community-help”. I did so, but 3 months later, I still haven't received any response. I also reported the review, but the negative review still exists. I really don't know what to do.
Xander_Amazon
I hear how frustrating this situation is, especially since you've already tried multiple channels without success. Here's what I can suggest: If Seller Support and Community-Help haven't resolved the issue, consider posting a public response to the review explaining your side professionally - this can help future customers understand the full picture.
Seller_OjyglcJM2tdzW
I don’t think this is a good suggestion, because it is a false review. I have a chat record here (informing the buyer to pay attention to receiving phone calls and providing a delivery address, but the customer did not reply and refused to receive any emails). I just want to kindly request that the false review be deleted instead of justifying the false review.
Xander_Amazon
As I mentioned, you could appeal the case to Seller Support, or publicly respond to the review with that additional context.
Seller_eXpKsL74EsWQX
Hello @Xander_Amazon
How can sellers respond to bad reviews publicly? I have looked and cannot find this option.
Thank you!
Xander_Amazon
Sure! Here is how you can respond to buyer feedback.
Seller_eXpKsL74EsWQX
Hi @Xander_Amazon
The Feedback Manager is not for customer product reviews. I have already gone to this section many times but there are zero reviews listed.
How can we respond publicly to product reviews?
Thank you.
