Express delivery | A-Z claims | WHy am i charged for the express delivery costs?
Repeatedly I receive A-Z claims on orders with express delivery and do have to pay also for the express delivery costs.
Just again lost $50 on a custom made T-shirt with $5 margin because of such a questionable Amazon decision which is most likely even unlawful.
Not that the A-Z claim itself is questionable, but to charge the seller for the express delivery is bad customer service towards Amazons so called "partners".
1 reply
Quincy_Amazon
Hello @Seller_AGlbn22coDhzw
Thank you for posting your inquiry to the Forums.
Please note that if Amazon grants a Claim in favor of a customer, you have 30 days to appeal and request a further investigation. Based on the results of the appeals investigation, Amazon will make a decision on whether to reverse the initial decision and reimburse you for the Claim incurred. There are also certain scenarios in which an A-Z claim is automatically granted and the claim amount is debited from the seller's account. This help page details those scenarios for you reference if needed.
If you have already appealed the claim and still need additional assistance, please feel free to provide the related order ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
