Upcoming removal of comments feature on reviews
You are receiving this email because you recently left a comment on a review.
While reviews and feedback are important to our customers and sellers, the comments feature on customer reviews was rarely used. As a result, we are retiring this feature on December 16, 2020.
We are committed to your continued success and will innovate and develop other opportunities for you to connect with customers.
Thank you.
Amazon Services
Again Amazon this is not at all helpful to sellers…
Upcoming removal of comments feature on reviews
You are receiving this email because you recently left a comment on a review.
While reviews and feedback are important to our customers and sellers, the comments feature on customer reviews was rarely used. As a result, we are retiring this feature on December 16, 2020.
We are committed to your continued success and will innovate and develop other opportunities for you to connect with customers.
Thank you.
Amazon Services
Again Amazon this is not at all helpful to sellers…
83 replies
Seller_atnk8fSvVuoeY
There are a few threads about this already.
Seller_oMgeTLefUqi93
Amazon now granting god-mode to reviewers. Mind boggling why Amazon would even remove a feature that is “rarely used” when it is essentially the only line of defense for sellers against fake reviews or trigger happy reviewers.
Seller_rGM3ylEftlofX
How about they remove feedback since it is rarely ever used. That would be a better change.
Seller_XsYPtyVAjGRMM
As a customer who owns or has knowledge of certain products, when I have seen reviews based on user error I have commented to educate the person so they can use the product rather than being upset, frustrated, and angry and sending it back. Once again amazon have shut down another one of the few avenues of communication.
Seller_uo5RmHNtKmAU1
Complete backwards logic from Amazon. If maybe Amazon had made the comments shown in the first place, when people were reading reviews, then maybe they would have been viewed and considered useful. Instead, they buried them, where no one could find, unless clicking in deeper. Sure, let’s design a feature, then hide it, then say it gets no use. Brilliant team, pat yourselves all on the back. Now you can say your saving the company money by making things more efficient by removing it.
Seller_mknY8U48Mh6ab
Terrible idea, this was one way for potential buyers to get real feedback from people who have used the product. Terrible idea.
Seller_jZKQdkhQVDhgU
I use this feature to thank customers for feedback, all the time. Also, what are we supposed to do when the customer is so wrong, and we have done everything to redeem a situation. Feedback seems just a way for customer to complain - the happy ones rarely ever leave a comment.
Seller_BTYC82ukdQ9DG
I use this feature as a buyer and as a seller. I’ve corrected blatant misinformation on some comments. Some of the things amazon does make absolutely no sense. I’m sorry for those of you who have shady competitors. Best of luck!
