Money stuck in Seller Wallet
Hello,
I need a help from a Senior Technical person as Amazon Support is not able to help me with my issue Since February, 2024.
I am not able to use my Seller Waller.
Amazon says: " You have registered as individual entity on Amazon Seller Wallet and passed verification, however we identify you registered wrong legal entity, you should register as business entity.
Seller wallet using Mataveri system and unfortunately, for technical reasons, it is not possible to change from individual to business on Seller Wallet accounts once seller passed verification.
Once we are able to change individual registration to a business registration on your Seller Wallet account we will contact you however, we don't have a timeline about when this going to happen."
Can somebody advise when this technical reasons will be fixed and how long will it take. Right now I am not able to reinvest my money or pay my vendors. Is there any temporary solution to this problem?
I do not want to close my Seller Wallet as I will not be able to reactivate it again. But I need money from my Seller Wallet to pay my vendors and continue running my business.
PLEASE HELP!
14 replies
CR_Amazon
@Seller_NcpPFLf6ETeX4
Hello there, my name is CR and want to see if I can get you some more information here.
I apologize for any frustration caused to this point and hopeful we can get you some details to what is going on here.
It sounds like you have already opened a case with Seller Support on this. Would you mind sharing your most recent case #(s) with me? I'd be happy to review your issue in more detail there and read through any correspondence provided to this point.
I'll hang tight here for your reply.
CR_Amazon
CR_Amazon
@Seller_NcpPFLf6ETeX4
While I had a second, I peeked into your account really quick and saw that you do not have any verified bank account on your profile to transfer your funds from your Seller Wallet to.
Have you tried to follow the above hyperlink above from the 'Seller Wallet' home page?
CR_Amazon
